Dear Multichoice

I am a loyal client of Multichoice for more than 20 years. I would like to express my displeasure with the service I have received from Multichoice since December of last year and this year.

I have been trying to get Multi choice to help me for several weeks with no response, such bad services, which is unbelievable. I phoned, whatsup and spent a lot of time and money uncessary. I spoke to different

My problem is:
I had a 24 months Compact contract (2021 to 2023)with DStv Multichoice for the past 2 years which ended on July 2023. In December due to financial constrain I downgrade to access. In December you asked me to R251.09 and R99.00. I don't why. Again you charge cancellation fee of R180.00. I don't know which contract I cancelled because I paid up my contract in full in July already.

When I phone and whatsup your consultant told the refund has been process and it will take 7-14 days. I was told this story since December last year. Every time i call or whatsup your consultant give different stories.

All want is to refund the illegal's cancellation fee.

Regards
ID 7005035866088
073 431 7029
308 Block NN Soshanguve