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DEPARTMENT OF LABOUR

South Africa

Consumer complaints and reviews about DEPARTMENT OF LABOUR

Simiso Send email
 
Jun 3, 2021

Department of labour

I'm on maternity leave I received first payment on April went back to sign for 2nd payment on the 19th of May after few days I got a message saying claim approved submit request for payment after 15 days case no 30005998772...Why did I receive this message?while I'm waiting for money to be in my bank
deidre76 Send email
 
May 30, 2021

Poor service from Department of labour

I have put a complaint through hellopeter and waiting a response.

However i would like to share my story with you as this has been going on for 7 months now.

I applied in Nov 2020 for normal uif and i have been declined, siyaya status rejected etc. I have been through all of these which reflects on my online status. Until today , my status shows paymaster cancelled after a filed and appeal in March 2021. After March no feedback from the uif after many calls , emails. I received an email from numerous people who works at the Department of Labour but no one gives me the aswers i need to when i will receive money. I have send all my UI19 and salary schedules to them.
I found out my previous company received Ters money in my name but after i contacted them i received a proof of payment from the Hr department that the money was refunded back to Ters on 30 March 2021. I have sent the proof of payment directly to Covid19Terssupport.gov.za and until today nothing.
I dont know what is happening but it seems we , who contributed money towards the uif fund is getting the cold shoulder. Why? i would like to know.
Why is people suppose to wait so long for a payment.
I see many who applied in March 2021,receiving money by the end of March 2021.
THe department of labour is not fair at all when it comes to people who has been waiting since 2020 for money.
I am the breadwinner and have been working for many years and due to Covid i was retrenched. I would still be working today if the pandamic never happened.
Is our uif money been utilized to pay for vaccines or for other?
Why are we been treated this way.
Be fair to everyone and not just to some.
We all have families to feed and bills to pay.
Months is passing and UIf just dont give a damn.
My contact number is 068 023 5935 if anyone will even bother to read my complaint.
8701270620086 Send email
 
May 25, 2021

Martenity UIF CLAIM

I applied for martenity UIF on the 4th of this month and all my documents were submitted but today I have just received an sms saying that my application was rejected. When I went to check on line it said something about siyaya status not approved which I don't know what it means, please help me, I could go into labour at any moment.
My number is 0810381749
Vgqauza Send email
 
May 18, 2021

Enquiry about martenity benefits

My name is Vuyiswa Gqauza and i have been trying to reach out but no one can give me a straight answer.

Can you please give me someone whose gonna assist me abt my martenity pay outs, i was on martenity leaf from aug- till october but the money i got payed was too little compared to the money i saw on my profile... Can you please refer me to someone whose gonna elaborate the calculations done on my pay outs coz i feel that i derserve to get more than what i got frm labour.

My cellphone no is 0878405273, i am really not happy with how they give out their service.
Lylanievh1@! Send email
 
May 3, 2021

UIF incompitent

good day.

it is with great anger that I have to state that since 18 January the UIF have not even processed not payed any funds out to me due to being retrenched.
every time they come up with a different story.

this is theft . why do we pay uif if the don't want to pay it out when needed.

theft is all I can say, blatant incompetence and theft.

feel free to contact me 0787856062
Kgomo1635 Send email
 
Apr 21, 2021

Uif

I have been waiting for my uif since November last year until today please help
Rethabile1 Send email
 
Apr 20, 2021

Mertenity UIF

I submitted all my documents on the 17th March 2021for mertenity and later that month I got an sms that my application has been declined then went back to check then was told that everything is fine on the system. I checked today status has not changed it still says not approved although I went back to department of labour to check what's the problem. It seems as we are being made fools with our money, imagine waking up at 5 to que with a baby.

Please help my numbers are 0789698680

Mertenity UIF

Rethabile1 Send email
 
Apr 20, 2021

Mertenity UIF

Yoah what have we done mara to labour? I applied in 17 of March 2021 at vereeninging,my application was rejected and I went back to ask why and was told they don't know why cause everything is fine in the system. When I check now status still says rejected.if people who work at department of labour they say they don't know how would I know cause I am not working there.

I am single mother now I struggle to even buy pampers for my son which is not fair on me because I worked for that money.
My contact 0789698680 help please I am getting frustrated.

Mertenity UIF

CRAIGi Send email
 
Mar 30, 2021

5 months later and no UIF payment

i submitted my UIF claim on the 22/10/2020
i have been following up since then, every time i follow up there is a different issue or i am told to wait for the UIF to contact me.
At one stage i was advised to do a continuation of benefits, which i questioned as i had not received any benefits, i was told that is what i have to do, which i did.
on my most recent call to the UIF call center, the agent advised that i should not have do a COB and that my documents had still not been captured an that she will escalate it again and i must wait a further 21 days.

I have been paying UIF religiously for nearly 9 years, why should i have to wait for 5 months? my situation is desperate.

Mr Craig Siepman
0813747664
[email protected]
UIF employer ref number: 2147108/3
BNgqabaza Send email
 
Mar 29, 2021

maternity uif not received

Good Day

Claimed for maternity Uif on February it’s almost a month now haven’t received any fund when I check online it says sent to assessor since 18 feb Case no:3005987435 please assist all docs are submitted and received an sms : Dear BONGIWE. UIF Request for Payment received. Finalization of payment is 7-10 days. Enquiries contact local Labour Centre . Case No : 30005993825 Your assistance will be highly appreciated. haven’t received any payment since

After doing a follow up with Randfontein they requested a birth certificate iv sent it today when i check the status its a different story
30005987435 Application for Benefits Siyaya Status - Not Approved/Refused 2021-03-26 15:29
been working for years never claimed its my first time claiming .Can i please get an explanation i dnt understand after an SMS then these

my mail:[email protected]
Seboifeng Tsitsi Send email
 
Mar 26, 2021

UIF application

I lost my job November 2020 and I don't have any income and I have 3 kids that I have to take care off. On the 3rd of December 2020 I applied for UIF (unemployment insurance fund), they said I'll get a feedback after 35 days. After 35 days I had no communication from them and I called them only to find out that my application was captured, they took all my documents that they requested by misplaced them and never captured. I went again first week of January 2021 , they captured it and I received an SMS to confirm my application was captured. I called again first week of march and they told me I will receive my money after a week but now its month end of March and I havent received any communication or any money , its been 3 months now , I have kids to feed and I have an accomodation to pay or we will end up on the streets.
olemotlogelwa134 Send email
 
Mar 17, 2021

Siyaya Status not approved/refused

I've applied for Uif Yesterday via ufiling online process on the 16/03/2021 around to four pm hour and the result is Siyaya Status Not Approved /Refused . And I don't know the reason as to why as I haven't received email or SMS for clarification as to why from DOL ,I've lodged an appeal via Ufiling online process again no feedback as yet even though I don't know why I was refused My benefits,and when I called DOL O800 Call Centre I was told to re apply and upload documents like Ui 19 and salary schedule after but when I tried to re apply it says I can only re apply after 10 working days only . I'm Unemployed and I'm bread winner back home ,My Contract with Bidvest Protea Coin Expired on the 30/09/2021 after Sibanye Mine Terminated their Contract with them Bidvest Protea Coin ,so I've been unemployed since then and I'm struggling to secure another job. Please help

I hope You received this communique in order

Kind Regards

Concern Client

Mr O.M.Motlogelwa

Cell No . 060 552 2454 or 078 287 1104
Nomsa1985 Send email
 
Mar 5, 2021

Meternity Benefit

Nomsa Makgoba id 8511220626087 I applied for my maternity benefit at Benoni Labour on the 29 October 2020 then i received an sms saying the claim has been received i must wait for 35 days, went back on the the 6th of December they told me its in progress i must wait for 10 days i will receive my payment .On the 4th of January 2021 i went back the told me to come back on the 10 February as they need to clear TERS benefit i must come back after 14 days if i dont receive payment . i went back on the 4th of March 2021 they still tell me about TERS ,ive been going back and forth i dont receive my money ,i even went back to work as my car was nearly repossesed for no payment im in debt as i was not paid at work /
Mamahlek Send email
 
Feb 17, 2021

Maternity Benefit not received

Good Day
I have applied for my UIF Maternity benefit in 01 September 2020 and I have received an SMS on the 04 September 2020 stating that my UIF Claim is received and progress on claim will be communicated within 35 day. 35 days passed and nothing happened. Then I went back to department of Labour ( Maponya Mall Branch) on the 05 of October 2020, the consultant that was assisting me told me that the money will be in my account after two weeks. Two week passed and nothing happened, then I went back again on the 26 October 2020.they told me the same story again money will be in my account after 2 weeks. 2 weeks passed nothing happened, I went back again on the 16th of November 2020 this time I was told that money will be in my account before 10 December 2020. 10th December passed and nothing happened. I went back again on the 15th of December then I was told that my money will be in my account before 24th of December and nothing happened and I went back again on the 5th of January 2021, and went back again on the 18th of January 2021 then the Consultant said that I Have to submit company reference letter . I went on the 20 of January 2021 with the reference letter, and that day I was assisted by the ladies name Jacky and she told me that I don’t have to submit the reference letter she will check what is the problem with my application and get back to me. My maternity leave ended on the 4th of January and I’m already taking day offs due to the Department of Labour and I did not receive not even a single cent from my UIF. And I had to struggle for the whole 4 months without a pay and I have been working very hard for that money. I need that money, I have to pay my accounts and I had to borrow money to buy food and catch 2 x taxi from where I’m staying to Maponya mall to check what is happening with my money. and now the worse part is that we have to make appointment 1st to visit the labour department. can somebody please help me. my contact number is 0783052227
[email protected] Send email
 
Feb 3, 2021

UIF

payment
claims submitted and still no payments received over 2 months
1) 23 November 2020 - 35 days progress on claim Case no 30005577744
2) 7 January 2021 - 7 - 10 days request for payment received Case no 30005777434
3) 23 January 2021 - 7 - 10 days request for payment received Case no 30005862079
4) 23 January 2021 - Notice of Appeal Case no 30005862095
5) 03 February 2021 - Again Finalization in 7 to 10 days Case no 30005914982

please there must be somebody that can help us.
Maritza Steyn
079 080 1767
[email protected]
Dahlene Send email
 
Jan 28, 2021

Siyaya Status - Not Approved/Refused

I applied for UIF in September 2020 after being forced to retire. My claim was rejected with - Siyaya Status - Not Approved/Refused - have no idea why and what that even means. I contributed PAYE and UIF all my working life and only claimed for maternity benefits 30 years ago. When phoning the answer is always the same - will escalate - and nothing happens
.why am I not being paid ? 3 African work colleagues who also retired are already receiving their benefits...… why am I not getting my benefits that I paid for for YEARS ?

I have logged an appeal case no : 30005718753 in December and nothing is been communicated back at all
Dahlene Send email
 
Jan 28, 2021

Siyaya Status - Not Approved/Refused

I applied for UIF in September 2020, my claim was rejected - Siyaya Status - Not Approved/Refused - have no idea why or what this means ... trying to speak to the people on the phone is absolutely pathetic all they say is they will escalate...…. I did dispute this online and am still awaiting a resolution. I paid UIF all my working life up until the end of September when I was forced to retire.
I only ever claimed (30 years) ago for maternity...… WHY AM I NOT GETTING MY UIF, 3 african people who worked with me and also retired are receiving there UIF already ……… Something is not right here..... nobody seems to care about their clients.
Chanz Send email
 
Jan 14, 2021

Unpaid Deceased Claim

To whom it may concern

During 2020 amidst the Lockdown, when the Department offices resumed their services. I was informed by my late husband's Employer that I could claim spousal benefits as per Deceased claim. Due to his Employer and our place of residence being in Johannesburg, all our communication was submitted electronically, however the claim in itself was processed at
The nearest office closet to me in Phoenix. The documents were sent timeously from the Employer, submitted on the 12 November 2020. The office then asked that I return to their offices 6 weeks later, yet the 17 December came and once again one has to wait in a que to yet again give repetitive details as this claim could not be completed on the website.
The contact number at the customer care was given to me asof the 8th January, spoke with Bongani. His line was very unclear, he suggested that one needs to again go directly to the nearest office.
There was also an email communicated with Mr Mkhize and Mr Greg Pillay and yet to this day 14 January 2021. No answer as to when the claim will be finalized as I know for a fact the details given were as per request and all compliant.
The service levels are not under question but rather the process of handling sensitive issues when claiming for such benefits.
I am nothing short of appauled as I have been continually receiving the same reply, however according to the Department these claims should be duly paid out provided there are no documents missing.
I would kindly like to ask that if possible, when will my late spouses benefits be paid in, it has been 3 months, ie 90 days with no completion. Surely there must be some urgency towards this claim. In all due respects I have been more than patient but enough is enough.
We also need to survive especially during Covid-19.
naomi oosthuizen Send email
 
Dec 29, 2020

NON PAYMENT OF UIF CLIM

I have uploaded the documents several times and as per my Profile my claim has still not been processed. I hve sent an email to [email protected],and [email protected]

I have sent an email on the 15th of Dec 2020 and still have received no feedback or payment.
i spoke to the customer section again and the lady said she can not give me a time frame and i must wait.

I struggled for 3 weeks just to get the link to upload my documents and i am aware your dept is under immense pressure with all the claims, but it is unfair to provide a response " i must wait".

I respectfully request that my claim be expedited urgently and feedback be provided.

Your kind assistance is appreciated,

Will you please attend to this urgently.

REF 300005445628

Naomi Oosthuizen

Cell No: 060 915 9633

NON PAYMENT OF UIF CLIM

DEVINAJ Send email
 
Dec 9, 2020

COVID19TERS APPLICATION DECLINED WITH NO PROOF OF WHERE PAYMENTS WENT TO

MY EMPLOYER DID APPLICATIONS FOR EVERYONE HERE AT WORK FOR APRIL MAY AND JUNE.
I RECEIVED A PAYMENT FOR APRIL BUT THEN MY MAY AND JUNE APPLICATIONS FOR DECLINED-REASON I ALREADY RECEIVED LAP TERS PAYMENT.
NOR ME NOR MY EMPLOYER KNOWS WHAT THIS MEANS SEE THAT APPLICATIONS WAS DONE FOR COVID19 TERS.
EVERYONE ELSE HERE AT MY COMPANY RECEIVED THERE PAYMENTS EXCEPT FOR ME.
HOW IS THIS POSSIBLE.
I HAVE CALLED AND SEND EMAILS TO THOUSANDS OF PEOPLE FOR ASSIATNCE OR TO JUST PTROVIDE US WITH PROOF OF WHERE THESE PAYMENTS WAS MADE TO.
EMPLOYER HAVE PROOF THEY NEVER RECIVCED ANY PAYMENT FOR ME.
PLEASE FIND BELOW MY ID NUMBER
850426 0240 083
UIF REF:
0656537/5
IF THERE IS ANYONE OUT THERE WHO CAN HELP ME PLEASE I AM STILL SUFFERING FROM THAT LOST OF INCOME
ITS BEEN OVER 5 MONTHS THAT I AM QUERING THIS BUT STILL NO NE CAN EXPLAIN IN ORDER FOR MY COVID 19 APPLICATION TO BE PROCESSED AND APPROVED.PLEASE PLEASE AND THANK U VERY MUCH GOD BLESS
[email protected] Send email
 
Nov 26, 2020

Outstanding Salary

Dear Sir/Madam

I worked at Highveld Secondary school last year (2019) as a Science and Maths teacher but the department of education was paying me R6000 instead of R24000 because they argued that they were awaiting the outcome of the evaluation of my qualifications. Up to now, they have not given me my outstanding salary. I have made numerous follow-ups with the HR in Ermelo, but they have failed to help me. Please assist me to get the outstanding salary that I worked for.

My name is Stephen Tidi and my persal number is 85058548.
Carmen-dean Titus Send email
 
Nov 25, 2020

Maternity Benefits not paid

My name is Carmen Titus , ID Number 8904280100087 and I have applied for my maternity benefits as of 14 May 2020. I'm not sure when my employer applied for the TERS for me but my maternity kicked in on the 11 May 2020. I was assisted by one of the UIF consultants and I'm very happy with her assistance, my only issue is that I'm not sure what does the Ters have to do with my maternity leave?

According to what I have been told, there is an application but no payment was made. I was really hoping that I could get assistance to cancel that application from your system. I have been asking my employer but he seems not to know how to do this, please try and assist me. I'll really appreciate it.
Alina02 Send email
 
Oct 15, 2020

Maternity benefits

May i please be assisted with case 30004827176 as i went to Alberton office and submitted more than 3 times yet the documents are not scanned and i sent emails, fax still no response and way more than 35 working days long should a person wait in order to get a service?
[email protected] Send email
 
Oct 13, 2020

Claim Rejected

I was retrenched at the end of March 2020 and I submitted my claim to UIF in April 2020
I have not received any payments nor communication from the Department of Labour, until Friday 9th Oct 2020 when I received an SMS from the Department of Labour informing me that my claim had been rejected.
The SMS did not offer a reason, so I do not know what is expected of me to rectify the problem
My UIF contributions are up to date and I am therefore entitled by law to my claim
I have emailed various employees of the DOL with no response at all
How do I resolve this

[email protected]
[email protected] Send email
 
Oct 13, 2020

Claim Rejected

I was retrenched at the end of March 2020 and I submitted my claim to UIF in April 2020
I have not received any payments nor communication from the Department of Labour, until Friday 9th Oct 2020 when I received an SMS from the Department of Labour informing me that my claim had been rejected.
The SMS did not offer a reason, so I do not know what is expected of me to rectify the problem
My UIF contributions are up to date and I am therefore entitled by law to my claim
I have emailed various employees of the DOL with no response at all
How do I resolve this

[email protected]

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