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DEPARTMENT OF LABOUR

South Africa

Consumer complaints and reviews about DEPARTMENT OF LABOUR

Glynnis Send email
 
Jan 23, 2014

UIF MATERNITY BENEFITS UNPAID

PLEASE HELP!!!!

My complaint concerns incompetency of the staff at the Department of Labour in Randburg, Johannesburg. I am a single mother of two (ages: 18 months; and 7 weeks).

Firstly, I don't have the money to drive back and forth between this branch and the various institutions just to have the forms filled in according to the instructions received from the UIF officers.

Finally, after four trips to this department, my paperwork ( according to the young, well dressed gentleman (who sits at the corner cubicle), was correct and the forms were all accurate and ready for processing on 17th December 2013. He advised me to phone them on 011 781 8144 should there be any delay in my maternity benefits payout.

I first tried to contact this office on 09th December 2013 at least seven times, to no avail as NO ONE answered the phone! NO ONE!!!! I eventually spoke to Thomas from the Braamfontein branch who advised that my paperwork has not even been loaded onto the system yet.

I went to the Randburg branch on Friday, 10th January 2014 and personally spoke to Robert, the acting manager, who advised that the gentleman responsible to uploading the information onto their system was still on leave and would only return the following week. Robert advised that maternity benefits would only be paid out should I have enough credits but also felt that I would be eligble to receive this much needed payment.

yesterday and today( 23rd Jan 2014), two weeks later, I tried calling the above number yet again....Needless to say, there simply was no answer. Why was I not even surprised!? I was forced to phone the Braamfontein branch again and a kind lady, Nonhlanhla, assisted me. She said the form 2.7 did not have my return date on it (the day I am supposed to return to work). she also tried to reach the Randburg branch telephonically....no answer once again!...

as is now stands, I don't have money to buy any food, nor do I have money to pay my rent. I have not received any payments from the Department of Labour for December 2013 and January 2014 and am forced to rely on the generosity of others. I am unable to pay any of my debtors due to the incompetency of the staff working at the Department of Labour in Randburg who are incapable of a) phoning or emailing me concerning the lacking detail and b) answering a phone!

My landlady has been gracious enough to not kick me and my kids out on the street at the end of December 2013....what am I going to do now as I cannot afford to even make a phone call!?

Hoping to get some service very very soon!

Thank you.
HesterSmetryns Send email
 
Apr 19, 2013

DEPARTMENT OF LABOUR - Letter of Good Standing

We have submitted our Return of Earnings online long before due date, during March 2013. Our letter expired on 31st March 2013. We received our assessment and paid the amount due. On 4th April 2013 I fax a letter requesting the letter of good standing with proof of payment to the labour department. I tried for days to phone the call centre to verify that they have received my request. I have not been able to get through on the phone lines. Three days ago I found an e-mail address and send the request via email. Today I have been lucky and managed to speak to a lady in the call centre. She confirmed receiving the email but now I have to wait 5 working days for the letter of good standing. It takes 5 days to process. I need that letter urgently therefore we’ve completed the return of earnings and make the payment well in advance. Why do they have a direct fax line for these requests if they do not process the requests unless we phone? That request has been lying there for 2 weeks without anybody attending to it and now I still have to wait another 5 working days. The service is just unacceptable.
mlu Send email
 
Apr 9, 2013

workers treated bad,very bad

Hi i am a ex worker of a company called MIE company that is based in centurion at Jean ave.i have worked there for more than five years and was earning 5000. but white people who came after me were earning more than me on top i had to teach them work even december whites would get 13cheque us blacks would not get any.over those years that i have worked there i was never registerd as a permanent worker but white people who came after me were registerd permanent and payed more than me and we did not have a union to present us workers if u have a complain u can not complain,we worked over time and never got paid for it. we would start working 7oclock in the morning and nock of 6:30 afternoon and never got paid for it. i am saying this becouse the are coulegues of mine that ar still there who are afraid to talk about this and it's hurting me to see that the is still racicsm at our work places and they dont appreciate the extra effort even if u ask a half day they wouldd deductc from ur salary but when u work over time u dont get paid. please guys can some one take action for the sake of our brothers and sisters and what is worse it's registerd as BEE but black people are treated as pigs i so hate that place our team leader was so rude in a way that sometimes u would wish u can just pack and go.plesase can any one act plesae. what hurts me more is that the company it's making money but they dont want to pay their workers people who have worked there for almost ten years are stil temps. we used to do credit checks for big companys absa,standard,unisa,wits,public works u name the companys they get all those tenders from gorvement departments just becouse they are registerd as BEE i dont even think the is a black partner please can u guys invistigate this company.
dikkwaad Send email
 
Jan 4, 2013

UIF not being Paid out

The people that work at the Department of Labour is Bellville are rude, unhelpful and shouldnt be dealing with people. I was sent home 3 times because they couldn't do their jobs right.

I do not know why money is being deducted for uif from MY SALARY when I can't claim for it.


I have sent in a complaint and no one bothered to reply. This is the service you get. TERRIBLE!
hermajesty Send email
 
Jun 13, 2012

UNPAID UIF FOR MATERNITY

Department of Labour
City Pretoria
Customer name Queen Chatikobo
Reason for using getclosure! No one is willing to help me at department of Labour!
Nature of complaint I am unhappy withe thee service I received
Complaint description i SUBMITTED my documents for UIF Maternity at Department of Labour Germiston on thee 7the of December 2011. I got no feedback till i returned to work in April 2012.
I then send an email to Labour Head Office in Pretoria and they said they could not help me because i seem to have a South African ID so they can not pay under a passport. They told me to go and sort the issue with Home Affairs of which i went to Germiston and they refused to help me saying i shoud go back to Labour and the guys at Labour should give me the ID Number since they said i had one. I have since sent them an e-mail and no one responded back. Iam not happy because why is it that they didn't pick that up when i was contributing and now that i would like to claim they make my life difficult? I have been registered for UIF and everything else using my passport. If they check their records theey will find out theat it has been a passport all along and i have worked for the current company for 3 years and i use my passport. So why is it now they don't want to pay me? why don't they want to give me my money? Its so unfair!!!!! Why are they talking about an ID when i use only my passport? Why are they doing that? The people i have been corresponding with from Labour are Mr Thomas and Killian Hansen.
Proposed solution I would like you to refund me in full
Solution description I want them to give me my money. I have been paying that money and its rightfully mine!!

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