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DEPARTMENT OF LABOUR

South Africa

Consumer complaints and reviews about DEPARTMENT OF LABOUR

UIFCOMPLAINS2018 Send email
 
Feb 6, 2018

UIF claim not processed

I applied for my UIF from the 8th November 2017 and up to date (06/02/2018) claim still not approved
Apparently my previous employers work period are not updated correctly.
I have submitted all the required documentations including the UI19 from all the companies I worked for. But every time I call to check progress, there is always something unexplainable or unfixable and the claim is not moving. Apparently the admit section which is based in Thohoyandou has to update as per the UI19's I submitted. No one is actually telling me why there is a hold up on the update and actually how long its going to take.
The stressing part is that no one from department of labour ever contacted me when they see a hold up, every time I only find new problems after making a call to them.
To me the people assisting us don't care.
If it was possible, when next time I get employment I will wish not to pay UIF because it doesn't help when you need it.
I PAID UIF for 11 years and this is the reward.
I don't need different or new explanation, I just need whatever need to be updated to be updated because I submitted everything they required from me.

Regards

0738736236
Zelda Cook Send email
 
Feb 2, 2018

MATERNITY UIF NOT PAID

Hi My name is Grizelda Cook

I have had patience but my patience has now run out, I have applied for maternity benefits on 17 September 2017, to date I have not received 1cent.

1. I had to resubmit my U19 which was lost, Which I did
2. I had to obtain a letter from my work to admit that I only started 1 December 2017 as the dates were incorrectly captured – which I did.
3. I have been phoning numerous times – I have gone to the offices in WHITERIVER Tuesdays and Thursdays – every time something else is wrong, the last time the consultant
Said everything is fine and ready – he took the birth certificate, he took the UI-4 which he said I must not date and said I will receive 1 lump sum pay-out and still NOTHING! No money, not even an sms!

I have been contributing to UIF for at least 11 years – this is my FIRTST and ONLY time I have needed compensation fund and I am getting nowhere.

Phoning in – takes 30 minutes plus just for a consultant to escalate the matter – My matter has been escalated 10 + times with no feed back and NOTHING Happening

I have gone without food for days in my house because I don’t have money!
I have accounts in arrears because I don’t have money

When will I be paid – or where is the money going to? I contribute every month – why am I not getting paid?

MOTHERS ARE TAKING CARE OF THEIR BABIES WITHOUT MONEY BECAUSE WE ARE NOT ALLOWED TO WORK – UIF IS SUPPOSEd TO PAY OUT MONEY BUT THEY DON’T AND WE ARE SUFFERING.
I AM NOT THE ONLY ONE COMPLAINING AND NOTHING IS BEING DONE ABOUT IT.

You are welcome to contact me on 071 240 1016 but I doubt someone will as well as I doubt that I will ever see this money
Zelda Cook Send email
 
Feb 2, 2018

MATERNITY UIF NOT PAID

Hi My name is Grizelda Cook

I have had patience but my patience has now run out, I have applied for maternity benefits on 17 September 2017, to date I have not received 1cent.

1. I had to resubmit my U19 which was lost, Which I did
2. I had to obtain a letter from my work to admit that I only started 1 December 2017 as the dates were incorrectly captured – which I did.
3. I have been phoning numerous times – I have gone to the offices in WHITERIVER Tuesdays and Thursdays – every time something else is wrong, the last time the consultant
Said everything is fine and ready – he took the birth certificate, he took the UI-4 which he said I must not date and said I will receive 1 lump sum pay-out and still NOTHING! No money, not even an sms!

I have been contributing to UIF for at least 11 years – this is my FIRTST and ONLY time I have needed compensation fund and I am getting nowhere.

Phoning in – takes 30 minutes plus just for a consultant to escalate the matter – My matter has been escalated 10 + times with no feed back and NOTHING Happening

I have gone without food for days in my house because I don’t have money!
I have accounts in arrears because I don’t have money

When will I be paid – or where is the money going to? I contribute every month – why am I not getting paid?

MOTHERS ARE TAKING CARE OF THEIR BABIES WITHOUT MONEY BECAUSE WE ARE NOT ALLOWED TO WORK – UIF IS SUPPOSED TO PAY OUT MONEY BUT THEY DON’T AND WE ARE SUFFERING.
I AM NOT THE ONLY ONE COMPLAINING AND NOTHING IS BEING DONE ABOUT IT.

You are welcome to phone me but I doubt you will and I doubt I will ever get this money. 071 240 1016
Ushana Send email
 
Feb 2, 2018

Unfair Penalties

I have submitted an online return for workmans compensation and the calculation of amounts payable are way in excess of what it should be. Also, penalties have been unfairly included in this fee even though we have been trying to make our submission for the past two years and have contacted various people from the department of labour, with no assistance what so ever. I have tried dropping them a visit and spoke to numerous people regarding the process of objecting the penalties payable, and I have received no results to date. I was told that we cant submit a dispute in this regard and that the system calculation is final.

Please can someone assist in this regard URGENTLY.
[email protected] Send email
 
Jan 25, 2018

UITEENSETTING

MY kontrak by Superway construction het geeindig op 25 Augustus 2017.

Ek het op 05/09/2017 gaan eis by die Departement van Arbeid. Hierdie is die datum wanneer hy sy UI19 ontvang het vanaf SUPERWAY CONSTRUCTION.

Ek kan nie onthou nie maar het hy baie later gaan teken as wat hy moes.

Ek is toe plus minus R10 000 betaal.

Ek het op 19 September 2017 begin werk by Raubex Construction.

Departement van Arbeid het mygekontak begin November enmy meegedeel dat ek teveel betaal is en 'n bedrag van R8653.40 moet terugbetaal.

Ek het hulle gaan sien en word toe meegedeel dat ek slegs betaal word vanaf die dag wat ek aansoek gedoen het en nie vanaf die datum watmy kontrak verstryk het nie.

By navraag het hulle my meegedeel dat die stelsel dit nie toelaat dat jy betaal word vanaf die dag wat jou kontrak verstryk het nie.

Hulle het my ook meegedeel dat in 2018 die stelsel verander gaan word en dat jy dan betaal gaan word vanaf die dag wat jy ophou werk het.


Ek het nou reelings getref om die bedrag maandeliks af te betaal.

Kan ek asb 'n uiteensetting kry van hoe die bedrag saamgestel is.



CGJ KRUYSHAAR
Karlien1985 Send email
 
Jan 22, 2018

Horrible service

I have been trying to submit my UIF claim since the beginning of December 2017. Each and every time I call the UIF call centre they give me different information (the documents required, fax and email addresses etc.). Eventually I got to a point where they advised that everything is in order only for me to find out last week that they will not process my claim as the incorrect code was captured on my UI19. They kept on saying that the UI19 was incorrect and later admitted that it was correct and the error was on their side. They made me obtain additional documents from my previous employer which I sent through a week ago and when I phoned to follow up this morning I was advised that they didn't receive the documens. After begging the consultant to check again, he found the dicuments and only handed these in today. My claim has been delayed and I am still waiting for December's payment. On top of that I have to wait half an hour to get through every time and had consultants put down the phone in my ear and being very rude.
Karlien1985 Send email
 
Jan 22, 2018

No service

I have been trying to submit my UIF claim since the beginning of December 2017. Each and every time I call the UIF call centre they give me different information (the documents required, fax and email addresses etc.). Eventually I got to a point where they advised that everything is in order only for me to find out last week that they will not process my claim as the incorrect code was captured on my UI19. They kept on saying that the UI19 was incorrect and later admitted that it was correct and the error was on their side. They made me obtain additional documents from my previous employer which I sent through a week ago and when I phoned to follow up this morning I was advised that they didn't receive the documens. After begging the consultant to check again, he found the dicuments and only handed these in today. My claim has been delayed and I am still waiting for December's payment. On top of that I have to wait half an hour to get through every time and had consultants put down the phone in my ear and being very rude.
FilipaD Send email
 
Jan 15, 2018

Maternity UIF

Good day

I applied for my maternity UIF on the 26th June 2017. I unfortunately used a company for this as I didn't have a car so thought it would help. I feel I'm getting the run around and getting no luck. Who or where can I go or call to get an update on my application?

I have called every department i can find on google and no answer

Please please assist
[email protected]
0727873472
Thanyani Send email
 
Jan 12, 2018

Maternity benefits not paid

I applied for my maternity benefits with the department of labour in Maponya Mall in January 2015 and the first time I was told that my employer had filled the incorrect code, I had that fixed and I was sent a confirmation email from my employer when they were correcting the matter with a representative of the labour department. I since been going back and forth to the labour department and I have not yet been paid. I was asked to resubmit my documents again in February last year cause apparently my application was no longer on their system, which I did. Yet again nothing has happened. I am really fed up with this whole situation. My son now turns 4 years old this year. This is my money that I have contributed and I want it and I should not be told that I can't claim it cause time has passed, I played my part now the department has to play its.

Thanyani Nephawe
0786809517
fiffy Send email
 
Jan 10, 2018

UIF not paid

Good day,

I applied for UIF in November in Pretoria and was told to go to the Randburg branch where I stay. I went to Randburg on the 07 December 2017, I since haven't received the funds. I went again on the 03 January 2018 and was told they have been on leave. I signed again and was told to wait. It is now the 10 January 2018 and still have not received the funds. my children need the money to go to school, please can someone assist me.

Edson Baloyi
0794473633
[email protected]
Mbelema Send email
 
Jan 9, 2018

Maternity UIF REJECTED

I applied for UIF in November 2017. I was told to the forms will be captured in December I went back to follow up. I was told the payment will come through in 5 days. 5 to 10 days passed and I went back to enquire. I was told it’s been captured but not processed because workers have been on leave. I waited, few days later I got a call telling me that my claim was rejected because I do not qualify, I do not have enough credits. Please assist if there is a way.

Regards,
Mandisa Mbele
0711633474
[email protected]
LYNDA Boardman Send email
 
Jan 9, 2018

uif maternity benefit still not paid

My Daughter had twin girls 5 Jan 2017. She has submitted documents for the Maternity Benefit and to date has received nothing. Firstly she has been phoning and most times nobody even answers and spends an hour on the phone and it never gets answered
when eventually they answer they have an excuse that they have rejected it because of a form not submitted... every time its something , and these were not asked for in the beginning. She has now phoned today and apparently the benefit was rejected as the Dr signed where the date should be and the put the date where the signature should be.... though they have the birth certificates and all the other documents to verify the dates.(the Dr has now moved to Balitto) (Every time they reject the claim she is NEVER notified though they have all her details !!!!) She was cut off and never got to finish her call and tried to phone back and cannot get through again.... This is UNACCEPTABLE it is supposed to help moms while they are on Maternity leave hence it is called a benefit!!!!! This department needs to start working proper;y as all of us pay into this every month and this is an abuse of our money !

Please could you let us know what we can do about this and how we can get this benefit paid out to her as it has been a whole year!!!!

Please contact me urgently [email protected]
LYNDA Boardman Send email
 
Jan 9, 2018

uif maternity benefit

My Daughter had twin girls 5 Jan 2017. She has submitted documents for the Maternity Benefit and to date has received nothing. Firstly she has been phoning and most times nobody even answers and spends an hour on the phone and it never gets answered
when eventually they answer they have an excuse that they have rejected it because of a form not submitted... every time its something , and these were not asked for in the beginning. She has now phoned today and apparently the benefit was rejected as the Dr signed where the date should be and the put the date where the signature should be.... though they have the birth certificates and all the other documents to verify the dates.(the Dr has now moved to Balitto) (Every time they reject the claim she is NEVER notified though they have all her details !!!!) She was cut off and never got to finish her call and tried to phone back and cannot get through again.... This is UNACCEPTABLE it is supposed to help moms while they are on Maternity leave hence it is called a benefit!!!!! This department needs to start working proper;y as all of us pay into this every month and this is an abuse of our money !

Please could you let us know what we can do about this and how we can get this benefit paid out to her as it has been a whole year!!!!

Please contact me urgently [email protected]
Thandazo Send email
 
Dec 21, 2017

Unnecessary delays and lack of communication

I lodged a complaint on the 10th of October 2017 at the department of Labour in Pinetown.The complain was about my UI19 and UI8 with my employer. I gave all the information that was requested about my employer.My complain is I haven't received any feed back from the department and the inspectors.I am really disappointed and unhappy about the service. I had my payslips and bank statement as proof.
K.Willett Send email
 
Dec 20, 2017

Maternity Benefits still not paid

I have submitted my claim to UIF on 11th December 2017 and to date I hav enot received a cent in my account.
I have been trying to phone the Roodepoort office but the phone is just ringing.
I have checked on their website and they are not closed.
Is there anyone I can contact to assist me with this so I can get my money paid to me, any number I can phone or escalate this to.
Balenkie Send email
 
Dec 20, 2017

Uif

My father has been working for over 25 years andd recently passed away went to the nearest department of labour to apply but they told me that I do not qualify as am 28 years of age.I feel that it is not fair as the deceased money was taken from his salary every month but won't cover his/her children when he dies...this is not fair at all
Alexdeyz Send email
 
Dec 8, 2017

UIF Not being paid

I will most probably not get any feedback from this E-mail but hey I’m going to try though.

I lost my job in June 2017 due to contract ending. I met up with an employee of the DOL who told me she would be able to assist me with the UIF claim. Off coarse a fee was involved which added up to a lump sum of R1050.00. which was paid and receipts were received. I phoned the useless and I seriously mean useless customer care center to find out what may or may not be going on with the claim. I mean I have a 9 month old baby to support which is impossible for you guys to understand. All that was said is SORRY SIR I DO NOT HAVE THE TIME FOR YOU WHITE PEOPLE. No I’m asking YOU to assist in this matter. That is off coarse if you guys aren’t busy doing nothing as government apparently do allow only working hours from 11:30 to 11:15. If you need my ID Nr:8804215188084 Full Name: Alexandre Surname:Deyzel. Was employed at Khuboni Placements From 15/10/2010 and ended 22/06/2017. So please if it is not too much to ask you for. Look into this and just maybe the DOL will catch a wake up along the way.

Yours sincerely

[email protected]
(081 327 8777)
mapule Send email
 
Dec 8, 2017

Maternity Payout (UIF)

Hi

I went to the Maponya mall branch regarding maternity payout and I was taken from pillar to post and finally advised that my claim was rejected and when I go there no reason is given, I mean I pay UIF and have been so doing for 7 years and when I need assistance I am thrown with egg on my face.

Please resolve my issue UIF claim number 10006591075

Contact details 0728113961 Mapule Masemola
[email protected] Send email
 
Dec 7, 2017

UIF Rejected with no reason/worst services

Cape Town , Town Centre Labour Department bad services

I got retrenched in September and submitted for my UIF only in late October 2017 by running up and down spending money and on that same day I got my sms to say that my claim was sent through and would take 35 days, then I moved to KZN and before I left I asked in Cape Town, town Centre labour department if I can draw and sign for my UIF in KZN , The lady said yes they are all linked.

however on the 7 Dec almost my signing time for my money at the labour Department.
I received a message that my claim was rejected I did call in and the slow service is bad, the lady advised that I must call back Monday, I am shocked because they must deal with it right there and then if it was the claims department. These people working at the labour departments act as if they giving you money they treat you badly , yet they it is your own money, you doing them a favour by letting them have work.

I have handed in all relevant documents and work seeker form , my banking details etc, yet they still manage to mess up. Not something new this government is going down the drain they are incompetent and not qualified. However we need qualification to get work but our leaders do not even have a decent education but running the country to failure.

I am extremely disappointed in this matter I will go further should they not fix there mistakes. They can't expect me to run again around and I already have given them everything, so pay my Money it is not yours, I have worked for it and all my documents was valid I still have them as proof.

Tashreeq Joubert

0762713437
[email protected] Send email
 
Dec 7, 2017

incompetent government

I have been up and down with getting all my UI 19 Forms for my UIF and got my sms to say that my claim was sent through and would take 35 days, then I moved to KZN and before I left I asked in Cape Town can I draw and sign for my UIF in KZN , The lady said yes they are all linked.

however on the 7 Dec almost my signing time for my money at the labour Department.
I received a message that my claim was rejected I did call in and the slow service is bad, the lady advised that I must call back Monday, I am shocked because they must deal with it right there and then if it was the claims department.

I have handed in all relevant documents and work seeker form , my banking details etc, yet they still manage to mess up. Not something new this government is going down the drain they are incompetent and not qualified. However we need qualification to get work but our leaders do not even have a decent education but running the country to failure.

I am extremely disappointed in this matter I will go further should they not fix there mistakes.
jinx Send email
 
Dec 7, 2017

Maternity UIF

.

Complaint regarding my application initially dated 16 October. I went into the abovementioned branch on the date with all relevant paper work. Was asked to wait 35 days after which i could follow up. With all good intention i waited and phoned the number 011 938 4462 and was given no assistence rather told that the process takes up to 8 weeks. I went to Eldorado Park branch a satelite office and was told that my surname was captured wrongly,instead of surname my second name was captured. I went back to Maponya branch to try and rectify the issue and had to refill banking forms and get banking statements.(27/11/17).After waiting another 10 days at home i returned to follow up my application at the satelite branch and found the exact same error was made and i had to return back to the bank because the Ui 2.8 had to be refilled(07/12/17).This is incompetency of the highest order.Imagine a single mother with children waiting almost 3 months for a single payment with xmas looming and struggling to make ends meet.How many times can one person be made to repeat the process and be told too go and wait for 8 weeks. This is unacceptable
Hunadi Send email
 
Dec 7, 2017

uif maternity

Hi i submitted my UIF forms at Marlboro Sandton on the 16 october 2017.On the the 25th oct thy phone me to cume take a form to a bank to change my surname to the one I'm using now.I did so since then I'm still waiting for my 1st payment.I went back to labour they tell me they scane the new bank form with my new surname but still no payment.I went back everyweek they keep tell u will received your payment.Even now no payment.Everyweek when I phone them no answer whn i go ther personal they keep tell me next week next week till now no pay.Im so upset cause I have to use lot off money for petrol to ask people to take me to labour.Please reply as soon as possible

Regards
Lindiwe 0844450404.
my emails is [email protected]
Parron Send email
 
Dec 5, 2017

Maternity UIF-Bad service from Boksburg Labour Dept

This is a formal complaint with regards to bad service received from the Labour Dept in Boksburg.All required documents were submitted for my maternity claim on the 28th of July 2017.

During my first follow up documents went missing and some not scanned I had to re-submit. A follow-up date of the 7th of Sept was given whereby i submitted birth certificate and a letter for the doctor at the hospital i gave birth at was given by the dept for completion, my return date to submit the medical note was on the 30th of Sept. I submitted the letter on the 8 th of Sept to avoid further delays. On the 30th I followed up again and they said they DO NOT HAVE any banking details.  Initialy Nedbank details were completed only on UI-2.8 Form in July, however, I changed to AbSA on a (UI-2.8 and UI4)on 30th October. Reason for this is because no salary was deposited and resulting in my  Nedbank account been overdrawn.

Weekly follow-up's were made by myself,whereby various documents were outstanding AGAIN.

Finally my claim was approved on the 31 Oct 2017 whereby a 14 day waiting period was givenl. On the 24 th of Nov I returned to the Labour Dept to find out when payment will be made as I did no receive any notification of payment from ABSA bank. One staff member adviced that payment was made on the 5th of Nov into my Nedbank account which i did not complete a UI-4 for. New UI-2.8 had to be completed and stamped by the nearest AbSa bank to be resubmitted to their Germiston offices on the 27 th of November 2017,waiting another 14 working days for payment to be made was given AGAIN.

I'M FRUSTRATED AND UNHAPPY BECAUSE I CANNOT MEET MY FINANCIAL OBLIGATIONS. ABSA BANK AND NEDBANK HAS BEEN CALLING ME FOR THE PAST 3 MONTHS FOR  OUTSTANDING PAYMENTS. MY VEHICLE WILL WILL SOON BE REPOSSESSED DUE TO NON-PAYMENT.IVE BEEN HANDED OVER FOR VARIOUS ACCOUNTS ALREADY WHICH WILL RESULT IN BLACKLISTING.
Hlomodi Send email
 
Nov 29, 2017

UIF payment

I have submmited a claim for my UIF payment in september and it was approved but eversince I have not received a payment ,whaen I did a follow up they said that the payment was reversed due to incorrect banking details i.e my bank statement did not include my middle name so I had to go to the bank nedbank to amend my details so that the bank statement inclluded all my names .submited UI 19 ,and reissue of payment but eversince I have received no correspondence no what so ever , when I did a follow up they said only one person in Bloemfontein works with unlocking the system for reissue of payments and is sometimes on a long sick leave .What kind of a nonsense is this only one person works on the system.I am still waiting for my money.when they deduct there are no problems but to pay you hear all kinds of problems.I am about to take legal action.

0728824518 Jacob Raboroko
Tshidik Send email
 
Nov 20, 2017

Matenity UIF

Good Day

I've applied for my maternity benefits since March and I've received nothing. I have visited the labor center numerous times and no proper answer is given, when you call their land line they don't answer.

The past few weeks I went there again and spoke to Lerato (supervisor) who gave me her personal numbers to check my claim with her and told me to expect the money after 7 working days, after that 7 day when I call her she told me she referred my claim to Mafikeng and when now when I call her she does not answer.

The other lady by the name of Happy is very rude but she is old I understand she is tired but shed rather leave work for the young ones because she does not know how to address people.

I wish people could just do their job, because I would not write this if I did not NEED that money. If they don't want to pay me they must just say. Thank you

Tshidi 073 992 7749
[email protected]

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