Downloaded app doesn't start.
"Connection error...Check internet connection and try again"
My internet is OK!

Many the same complains in the net
support ticket 20230713185624675225
no answer

تحية طيبة و بعد،
يرجى العلم أنه تم تجديد خدمة الإنترنت على رقم تليفون: 0224765498 بناء على طلبكم من خلالكم عن طريق الخط الساخن و لكن حتى الأن مازالت الخدمة لا تعمل منذ ١٧-نوفمبر-٢٠٢٢ ، و أنه حتى لم يتم حل المشكلة بشكل جذرى بالرغم من الوعود الكثيرة بحل المشكلة أو إستعجال حلها بل أنه توقفت حتى محاولاتكم لحل المشكلة من جانبكم.
مع العلم أن هذا العطل ليس الأول و لكن هناك الكثير من الأعطال بالإضافة إلى سوء التعامل من جانب الموظفين لديكم و يرجى مراجعة كافة الشكاوى على هذا الخط.

نرجو سرعة الرد و عمل اللازم و إبلاغنا بالتصرف الصحيح و عدم التجاهل كما حدث سابقا، و أنه إذا لم يتم حل هذه المشكلة بشكل نهائى فى خلال ٢٤ ساعة و تعويضنا على أيام العطل السابقة، سيتم رفع شكوى إلى حماية المستهلك بالتفاصيل كاملة للحفاظ على حقوقنا القانونية.

The internet does not work from 11/5/2021 Since 11 days, I called customer service every day from 12/5 until now and did not find a solution I make many complaint but there are no solutions.

And as usual, it was not followed up, and it was not contacted with me despite exceeding the period specified for it without any follow-up

The impression has become very bad for the company, please pay attention to better customer service

Landline: 02 48242770

My mobile: +201064387387 / +201159743742

The internet does not work from 11/5/2021 Since 8 days, I called customer service every day from 12/5 until now and did not find a solution I make many complaint but there are no solutions, Last complaint number 81358315

And as usual, it was not followed up, and it was not contacted with me despite exceeding the period specified for it without any follow-up

The impression has become very bad for the company, please pay attention to better customer service

Landline: 02 48242770

My mobile: +201064387387 / +201159743742

Dear Tedata Team

Kindly be informed that I have a big problem with my internet as it is not working from about two months until now.
My landline is 0225075402

I made a lot of tickets and the below is its details:

77818698 in 26/12/2020
77841782 in 27/12/2020
77966078 in 1/1/2021
78310037 in 13/1/2021
78344436 in 15/1/2021
78626190 in 26/1/2021 (Still Opened)

My mobile number is 01064555885

Although I made all of this Complains ,the internet doesn't work until now in addition I didn't get any feedback regarding to my internet problem. I made a lot of telephones with your engineers and staff and I don't know what can I do in order to solve my internet problem.

Can you please help me.

Best Regards

النت غير مستقر من يوم 7 حتي يوم 17 نوفمبر وعملت شكوي رقم 76780628 ولما جيت اطلب التعويض عوضوني بيومين فقط ولما قلت ان التعويض غير مناسب لعدد الايام قالولي اعمل شكوي مع اعتراف خدمة العملاء بأن النت غير مستقر حتي يوم 16 وقالي ايوة يا فندم ظاهر عندي انة غير مستقر اطلب التعويض عن 10 ايام وليس يومين علشان انا المفروض ان الخدمة تكون متوفرة طوال اليوم مش كل ساعة تروح و تيجي والاولاد بتاخد دروس اون لاين ارجو زي ما الشركة بتاخد حقها تدينا حقنا ارجو الرد رقم التليفون01007254918 /0227222496

النت غير مستقر من يوم 7 حتي يوم 17 نوفمبر وعملت شكوي رقم 76780628 ولما جيت اطلب التعويض عوضوني بيومين فقط ولما قلت ان التعويض غير مناسب لعدد الايام قالولي اعمل شكوي مع اعتراف خدمة العملاء بأن النت غير مستقر حتي يوم 16 وقالي ايوة يا فندم ظاهر عندي انة غير مستقر اطلب التعويض عن 10 ايام وليس يومين علشان انا المفروض ان الخدمة تكون متوفرة طوال اليوم مش كل ساعة تروح و تيجي والاولاد بتاخد دروس اون لاين ارجو زي ما الشركة بتاخد حقها تدينا حقنا ارجو الرد رقم التليفون01007254918 /0227222496

من قبل 1/7/2020وعندى مشكلة عدم استقرار فى خدمة النت لما المشكلة اتكررت كتير جدا سجلت شكوى1/7/2020اتحلت المشكلة بقفل الشكوى9/8/2020يعنى شهر واسبوع من تاريخ الشكوى الرسمى النت غير مستقر بيشتغل دقيقة ويخرج من الخدمة طول اليوم يعنى ال24ساعة فى طول مدة الشكوى تعطلت كتييير وبسببه خسرت حجوزات امتحانات بقيم مالية نظراً لأن الكورسات اونلاين لظروف الكورونا
وقدمت طلب تعويض واتقرر 5ايام بمقابل 20جنيه
دا تعويض غير مرضى من الشركة
اطول مدة العطل
تاخر الدعم الفنى لحل المشكلة
عدم استطاعة ارسال أو استقبال اى شىء عن طريق النت (كورس اونلاين
بسبب الشركة اشتريت فلاشة نت عشان اخلص الشغل اللى تعطل
ابراهيم اسماعيل
0482960814
01007850399

ارجو النظر فى قيمة التعويض والرد شكرا

اليوم الجمعه الموافق 17/7 /2020 ونظرا لإنقطاع الخدمه لفتره طويله قمت بالأتصال بالرقم الموحد 19777 وتم تركى على الإنتظار ما يقرب من النصف ساعه وبعد ذلك قام بالرد على شخص يدعى كريم وعند بداية التحدث قام بغلق الخط وبعد ذلك عاودت الإتصال وإنتظرت مده مماثله وقامت بالرد على أنسه تدعى نهاد محمد وقامت بإعادة الخدمة ولكن عندما حاولت التحدث لرئيسها (سوبر فايزر الشيفت لتقديم شكوى مما حدث فى المكالمة الأولى إمتنعت عن تمكينى من التحدث إليه قبل أن تعلم ماهى الشكوى وعندما رفضت عادت لمدير الشفت والذى رفض أيضا التحدث معى أو أخذ الشكوى منى وذكرت لى أن رئيس الشفت سيده تدعى شيماء ..لذا أرجو أن تكون المكالمه مسجله كما هو موضح بالتعليمات الصوتيه وأرجو الرجوعلهذه المكالمات والتحقيق فى الشكوى وإبلاغى بنتيجة التحقيق .....وتفضلوا بقبول وافر الإحترام

I want to cancel the Internet service gave me a 5-day skin period and exceeded this period and the responses of customer service inappropriate and very bad

My internet Speed should be up to 30 but what i am receiving is just 512 which is so frustrating cuz this problem did happen 38 days ago and still no one trying to solve it i called the custom service but every time i do call them they just say the same Words one day one day one day over and over without any help so can someone contact me or try to solve this shty problem

I am always call the customer serves to solve the problem of the internet to receive the connection and they always said sorry we have a problem and in the result the internet was stopped how this problem solve is there any way

I live in hadyek el ahram and our internet connection has been down for over 3 days, due to unannounced "upgrades", my work requires that I have access to the internet 24/7, (on -call) and with the mobile connection being spotty I used to rely on the landline internet connection. Thanks to what is going on I'm unable to do my work, which might cause me problems. I couldn't even get an ETA from the CS team. As hardworking they are, they weren't given an expected time for the issue resolution, leaving them(any consequently us) In the dark.

Most of my work colleagues in hadyek are affected, which makes us re-think changing the isp all together.

This needs to be addressed now !!!

My mobile number is: 01220809872

Landline: 02 33919820

I have internet instability since Feb./2019 and I have series of complaints about this issue. Lastly, I made a recent complaint since 16/8/2019 about the same issue but worse. It became no internet connection at all. As usual no response, no action was taken and also no update for more than 7 days after two requests for an argent solve for my problem. Although I asked to talk to a manager or a team leader for three times and I was promised to be called back but no communication was done.

Tel. No. 0233759104
My Latest Complain no.:64664022 date: 16/8/2019
Full Name: Ahmed Mohamed Abdelnaby
Mobile No.:01017063887

Thanks.

i have a problem with My Speed for a month .....My Own speed is 30 mega and i recived less than 1 mega

my mobile number is :01023184678

i have a problem with My Speed .....My Own speed is 5 mega and i recived only 1 mega

my phone number is : 0472908557
my mobile number is :01007968277

please look at the ADSL Tickets history, it takes so long all the time and i wait and wait then it fixed for very short time and then come back with same problem so when it will end ?i'm in this hell from 2017 until now .....help, please i need to talk who can help me for real 01288188146 !!

We paid the internet twice last month because the customer service told us that we were fine because we did not pay the service for a while, we gave them news that we would stop service for a certain period and after a while we paid the internet service on June 9, 2019. Shortly afterwards, Paying the bill, we called the customer service and they said we are wedge to this problem and already the problem is bad. On June 26, 2019 the internet speed is very slow and we called customer service and they told us to visit the
complaintboard@tedata site
Number of cheers 033612655

Gr number 0663741732.
My mobile 01227762213
The internet does not work from 4/6/2019
I called customer service every day from 4/6 until now and did not find a solution
I make many complaint but there are no solutions

Go number 0663741732. My mobile 01227762213 The internet does not work from 4/6/2019 I called customer service every day from 4/6 until now and did not find a solution I make many complaint but there are no solutions

TEData has incompetent customer service. They lack all the necessary skills for solving problems they caused. They don't have any consideration nor respect to clients' time. Customer service cause problems, and clients have to go to their branch to solve it after a long time of unnecessary hassle.

Clients pay the price!

Some of the employees are only polite but still incompetent.

TEData has incompetent customer service. They lack all the necessary skills for solving problems they caused. They don't have any consideration nor respect to clients' time. Customer service cause problems, and clients have to go to their branch to solve it after a long time of unnecessary hassle.

Some of the employees are only polite but still incompetent.

I learned from the support team (case number 58516681 31/03/2019) that TEDATA (WE) has no escalation mechanism by design. although the escalation mechanism is a default feature in any CRM application but TEDATA support will not follow on your case unless you call them again to follow up on it yourself. this means that issue can stay forever in their system without resolution.

the 2nd bad process by design in TEDATA is that they as you to file a complaint by mail if you are not getting your issue resolved as per their SLA.
I hope that TEDATA customer service Director can have a look on this feedback and share the kind of issue that caused him accepting such low quality in his service design

i requested the family filter service since 5 days and it is not activated yet, and communicated with some of customer service persons on daily basis and they answered the same answer every day (the service will be available since 24 H) and the last communication was today at 16:30 5-4-2019.

i requested the family filter service since 5 days and it is not activated yet, and communicated with some of customer service persons on daily basis and they answered the same answer every day (the service will be available since 24 H) and the last communication was today at 16:30 5-4-2019.