I bought a warranty from PC Richard for my computer for 5 years from 2005 to 2010. When the contract was over, I bought another one for 5 more years, 2010 to 2015. My computer crashed, I took it to the store like I used to do for repair. The mit manager Joseph Botros Jr. told me it's not possible because the employee who had sold me the warranty had made a mistake, I can only have a refund.

I called various times to combine two accounts together. All customer service agents confirmed that it would be done, but it was. Supervisors Mit Manager Joseph Botros Jr at P C Richard and Son in Paramus NJ opened the second account and advised me that the two could be combined. I have incurred late fees as a result of the confusion between both accounts. This is still not resolved and P C Richard and Son in Paramus NJ has not helped in resolving the late fees or the combination of both accounts.