I CALLED ROZEL SHAH ALAM ON 15.2.21 TO COMPLAINT THAT THE SOFA HAS SUNK IN LESS THAT 5 YEARS DUE
TO THE COTTON HAS SHIFT. THEY SAID THAT THE CUSTOMER SERVICE WAS OPENED ONLY ON 13.2.21 IN CHINESE
NEW YEAR. THE ROZELSTAFF ASK ME TAKE SOFA PHOT AND WHATSAPP TO HER, THEN SHE WILL FORWARD MY
SOFA PROBLEM TO CUSTOMER SERVICE. LATER THEY WILL SEE IF THERE IS AN UNDER WARRANTY OR IF I HAVE TO PAY WILL LET ME KNOW.

I WAIT UNTIL 11.3.21, ROZEL DID NOT CALLED ME, I HAD TRY TO WHATSAPP AGAIN BUT WAS VERY DISAPPOINTED
EVEN THOUGH REACH TO 23.3.21 ALSO NO ONE FROM CUSTOMER SERVICE CALLED ME.

SO I WILL NEVER NEVER BUY ROZEL AGAIN. I ASLO DISCOURAGE MY FRIENDS & RELATIVES FROM BUYING IT
BECAUSE THE SERVICE IS SUPER SUPER POOR & THE QUALITY IS BAD. THANK YOU.

I CALLED ROZEL SHAH ALAM ON 15.2.21 TO COMPLAINT THAT THE SOFA HAS SUNK IN LESS THAN 5 YEARS DUE TO
THE COTTON HAS SHIFTED. THEY ROZEL STAFF SAID THAT THE CUSTOMER SERVICE WAS OPENED ONLY ON 13.2.21 IN CHINESE NEW YEAR. SHE REQUEST ME TAKE SOFA PHOTO AND WHATSAPP TO HER THEN SHE WILL
FORWARD MY SOFA PROBLEM TO CUSTOMER SERVICE. LATER THEY WILL SEE IF THERE IS AN UNDER WARRANTY
OR IF I HAVE TO PAY WILL LET ME KNOW.

I WAIT UNTIL 11.3.21, ROZEL DID NOT CALL ME. I HAD TRY WHATSAPP AGAIN BUT VERY DISAPPOINTED EVEN THOUGH REACH TO 23.3.21, NO ONE FROM CUSTOMER SERVICE CALLED ME.

SO I WILL NEVER NEVER BUY ROZEL SOFA AGAIN. I ALSO DISCOURAGE MY FRIENDS & RELATIVES FROM BUYING
IT BECAUSE THE SERVICE IS SUPER POOR & THE QUALITY IS BAD.THANK YOU.

I CALLED ROZEL SHAH ALAM ON 15.2.21 TO COMPLAINT THAT THE SOFA HAS SUNK IN LESS THAN 5 YEARS BECAUSE THE COTTON HAS SHIFTED. THEY SAID THAT THE CUSTOMER SERVICE WAS OPENED ONLY ON 13.2.21 IN
CHINESE NEW YEAR . THE ROZEL STAFF ASK ME TAKE SOFA PHOTO AND WHATSAPP TO HER, SHE WILL FORWARD
MY SOFA PROBLEM TO CUSTOMER SERVICE & THEY WILL SEE IF THERE IS AN UNDER WARRANTY OR IF I HAVE TO
PAY WILL LET ME KNOW.

I WAIT UNTIL ON 11.3.21, ROZEL DID NOT CALL ME. I HAD TRY ONE MORE WHATSAPP THEM AGAIN BUT I WAS VERY
DISAPPOINTED EVEN REACH TO DATE 23.3.21 ALSO NO ONE FROM CUSTOMER SERVICE CALLED ME.

SO I WILL NEVER NEVER BUY ROZEL SOFA AGAIN. I ALSO DISCOURAGE MY FRIENDS & RELATIVES FROM BUYING
IT BECAUSE THE SERVICE IS SUPER POOR & THE QUALITY IS BAD.THANK YOU.

Sofa has sunk in less than 5 years because the cotton has shifted. They ask take photo and whatapp to customer service see if there is under warranty or have to pay to let me know. But very disappointed even waited more than 1 month 7 days no one from customer service called me so I will never buy Rozel sofa again. I also discourage my friends and relatives from buyjng it because the sercive so poor and quality is bad. Tq.