I've waited since JANUARY 15th for mine and I just got the WRONG ORDER!! If anybody received my MOOSE HUNTER bobble head PLEASE POST!!!

Thanks for posting this. I've been waiting for my bobblehead since Oct. 25. It's now March 30 and my dealings with them have been horrible. They're incredibly unprofessional. It's such a scam.

By the way, I filed a dispute through PayPal for not receiving my item, and oddly enough they said that my dispute didn't qualify but that I should continue to work through things with the seller in the hopes that it would get resolved. Okayyyy. Thanks for nothing, PayPal!

I’M DOING EVERYTHING TO FIGHT 1MINIME. IF WE ALL PARTICIPATE, HOPEFULLY WE MIGHT GET SOME RESULTS!

This was my step-by-step procedure:
1. Contact Groupon to get a refund on your Groupon vouchers you used. They did refund me the full amount back to my credit card. Call them directly 1-877-788-7858 Monday-Friday, 9am-5pm CST

2. File a complaint through E-CONSUMER. Under https://econsumer.ftccomplaintassistant.gov/
Details to enter under “Your Complaint”:
Name of company: Unitune Concept Ltd
Website: http://www.1minime.com
Email address: [email protected]
Street Address:
Loft 806 in Capitol Center
5-19 Jardine’s Bazaar
City: Causeway Bay
Country: Hong Kong

Company Contact Person: David Garneau
Company phone: Country Code: HONG KONG- 852 Phone Number: 81990229

Type of Transaction: Other—Explain in comments field
Problem Encountered: Defective/Poor quality

Additional Comments (edit as you please, but this is what I wrote):
1minime claims itself as a company that produces self portrait customized bobbleheads of its customers. But it is forcing and manipulating customers to accept poor quality products -- the dolls DO NOT look like its customer’s submitted photos, and passing it off as 100% handmade.

It also claims that the user is able to comment and reject the sculptures until the user is 100% satisfied with the production. However, after the 5th modification, user is needed to pay another fee of $15 for further modification-- clearly manipulative of its terms.

From it's Facebook site: "1minime is selling handmade 3D statues of yourself, shipped directly to your door in 72H."

Ironically it has a clause
12.2
"Every modification requested by the customer will add 1 week to the delivery time. "

This has resulted in months of production time and most customers have not been receiving their orders. For the customers who have received their orders, their sculptures look significantly different and absolutely poorly produced. Contact with the merchant’s representative David Garneau ([email protected]) have resulted in rude customer service and he has refused a refund. Their conduct of business has been misleading and unethical, leaving customers with substandard service and products.


3. DISPUTE A TRANSACTION IN PAYPAL OR CALL YOUR CREDIT CARD COMPANY.
For Paypal Resolution centre: https://www.paypal.com/ca/cgi-bin/webscr?cmd=_complaint-view&nav=0.4

Enter the same details as above, edit if necessary!

First, it took 4 months for me to get my mini me and it DOES NOT look like me. They send you a picture of the sculpture before going into the painting process for approval, and I decline the first job they did because I did not look nothing like me and it took them a month to "re-do" and I would swear it was the same scuplture. They did a shotty job and it was very expensive. $60.00 Plus shipping and taxes, down the drain. DO NOT ORDER, from this company. Its a rip-off and it comes from and made from CHINA! I will NEVER order from these people again. Waste of my money!!!

We also ordered one through a voucher purchased through Groupon. Yes they do not have any respect towards the orders as soon they receive your many. The only means of communication is via email. Seems they are operating outsite US and thus you always see 24hrs delay for any reply. They finally sent the sculpture with many refusals after three months and do not resemble to the picture I sent. There customer service seems mostly thought to say, we are sorry, we do not have any other option now. It was already done. I wasted my money, please you do not waste your money again. -- Rao

I too ordered from this company via Groupon, and had bad experiences. I'll be brief:
1) Poor quality -- Mine looks like the photo, but the paint job is shabby. You can see lines, and you can see through the yellow paint in places. This would be great if I were trying to trick people into thinking that I made it, since I am not a good sculptor... As a product bought from a company, and shipped... POOR QUALITY.
2) I ordered the product Early December, received mid March. 4 month turn around time, was advertised as 2 month.
3) Came damaged. I would normally fault the shipper, not the manufacturer, but it came in a UPS pouch with no label to indicate that it is fragile, but the inner packaging said "fragile" on it. Maybe if you put the word "fragile" on the outer carton, the shipper would treat it as such? I fixed this thing with glue. Its not like some visible glue marks are going to make the shabby product any worse.
4) Outsourced labor -- These are made in China, as seen by the return shipping address in Guangzhou province. I guess I don't care much about this, but for "handcrafted goods", which are then outsourced ... a $60 price tag is pretty steep. The handmade trinkets you can buy at any tourist trap in Mexico cost about $5, so I'm confused about the markup. OK, I'm not confused, I just wish the quality was better. This thing looks like an art-school drop out sculpted it...
4) $30 shipping charge. This negates the Groupon deal, which was advertised as $60, 1/2 off -- its actually just free shipping.

TERRIBLE EXPERIENCE! I ordered from them on Oct. 25, 2011. It's now March 8, 2012 and I still haven't received my doll even though I paid for EXPRESS service! And every time they send me a photo to "approve" their work, they haven't listened to my instructions at all and I have to send them email after email repeating the specifications of my initial order. They have no phone number to contact and half the time they don't return my emails. The doll looks terrible so far. I have little hope, after all this grief, that I'll even get something worthwhile. And they won't refund my money for taking so long, because their fine print says that they can take as long as they want and there are no guarantees as to when you'll get your doll. What kind of service is that???!!! DO NOT ORDER FROM THIS COMPANY!! I sent all this info to Groupon, who I got a 1minime coupon from, and Groupon say they won't be dealing with the company any longer because of their poor service.