Converter not accessing my disc drive, no files appear in work box. nothing, blank. freezes up. dvd shrink, very erratic frame movement, no sound. my browser is google chrome, I am operating windows 8.1, Antivirus is Norton 360. This is more than ridiculous! you have posted, 30 day money back gurantee, trust us, !! and I did, I have made every effort in making this work, I have followed instructions. REFUND for both invoices # 79651246 order # 79650328 Thanks!! Screenshot has been provided, so there should be not more back and forth hassles! You said 30 day money back gurantee, trust you and I did. Now do the right thing!

ORDER REFERENCE # 79650328 from 04/28/2014 10:16
Supplier Product Quantity Total
Dubai Click LLC DVD Shrink 2014 (893594) - - Get your Activation Code Now! (3166828) 1 29.95
Dubai Click LLC - Lifetime Unlimited Dvdshrink Updates (Recommended) for DVD Shrink 2014 - Get your Activation Code Now! 1 9.85
Dubai Click LLC - Be sure to know how to shrink any DVD! for DVD Shrink 2014 - Get your Activation Code Now! 1 9.85
Order Total (Paid via Visa : XXXX-XXXX-XXXX- 5029 - Bank of America, National Association (United States)) 49.65


ORDER REFERENCE # 79651246 from 04/28/2014 10:37
Supplier Product Quantity Total
Dubai Click LLC DVD Shrink 2014 (893594) - Burning Software Activation! Unlock the DVD Burning Feature in dvdshrink software! (3188186) 1 9.95
Order Total (Paid via Visa : XXXX-XXXX-XXXX- 5029 - Bank of America, National Association (United States)) 9.95

Total Refund Owed = $ 59.60 $49.66 + $9.95 = $59.60 Thank You!