Bought a product online listed on sale at Tmart.com. The product was in about 50% discount.
Paid money and waited till 1 week to get ordered dispatched but received mail stating they cant dispatched because product has been discontinued.

contacted to sales team, after thoroughly checking order said my order will be dispatched in a week. I ask her to check properly as i received mail asking to get refund because product is discontinued.
She then change her statement and said product was by mistake wrongly priced so you either get refund or purchase something else.

I denied both and again check the website, I found product is still listing with higher price.

My question is if you did not have product in your stock then why did you accepted payment and made me wait for a week.
If the product is discontinued then why it is still listing with higher price.
my entire chat transcript with sales team is copied below:



Chat Transcript
Visitor: shahid
Operator: cherry

Company: tmart
Started: 27-Jul-2014 4:52:26 PM
Finished: 27-Jul-2014 5:35:37 PM


4:52:26 PM: shahid:
Order status

4:52:26 PM:


Welcome shahid! Your request has been directed to the Wrong Item(s) department. Please wait for our operator to answer your call.


4:52:30 PM:


Call accepted by operator cherry. Currently in room: cherry, shahid.


4:52:34 PM: cherry:
Hello，Welcome to Tmart service center.Nice to help you !
Could you give me your order number or email so that i can find your order?

4:53:34 PM: shahid:
order number 1407218Q8DLH

4:53:50 PM: cherry:
Please wait for 1-3 minutes , I will check it for you now.

4:57:13 PM: cherry:
As your order is back order ,it will be restock and shipped in 1 week ,we will sent an email to tell you once shipped ,ok ?

4:57:14 PM: cherry:


4:57:39 PM: shahid:
what is back order

4:58:01 PM: cherry:
It means we need 3-7days then just can ship out .

4:58:08 PM: cherry:
That is back order .

4:58:28 PM: shahid:
If it is so then why you are sending me this mail message 'We are sorry to inform you that the item: 14001751 is discontinued, so would you like to make an exchange or have a refund?
Hope to hear your reply from here.'

4:59:06 PM: cherry:
Hold on ,please

5:00:47 PM: cherry:
2 x LH 1103 4 Channel Infrared Remote Control RC Helicopter with Gyro Yellow normal 14001751 0% (hk_intl) £9.62 (hk_intl) £9.62 £19.25

5:01:05 PM: cherry:
If you need to exchange to be other items or cancel them ?

5:02:04 PM: shahid:
I AM NOT HAPPY WITH BOTH OPTION

5:02:13 PM: shahid:
I need this product

5:02:52 PM: cherry:
Sorry for that .

5:02:58 PM: cherry:
But we dont sell it now ,

5:03:00 PM: shahid:
SORRY FOR WHAT

5:03:10 PM: cherry:
Maybe your can exchange to be similar item .

5:03:27 PM: shahid:
SORRY FOR WHAT??

5:03:39 PM: cherry:
Maybe your can exchange to be similar item .

5:03:50 PM: shahid:
SORRY FOR WHAT ?????????????????

5:04:26 PM: cherry:
2 x LH 1103 4 Channel Infrared Remote Control RC Helicopter with Gyro Yellow normal 14001751 0% (hk_intl) £9.62 (hk_intl) £9.62 £19.25

If you need to exchange to be other items or cancel them ?

5:04:36 PM: shahid:
are you drunk

5:04:55 PM: shahid:
can you tell me SORRY FOR WHAT??

5:05:48 PM: cherry:
Sorry for we dont have 14001751 *2

5:05:57 PM: cherry:
So we are asking you If you need to exchange to be other items or cancel them ?

5:06:29 PM: shahid:
IF you dont have why did you place this order, and if you do not have restock it

5:08:09 PM: cherry:
Sorry for our mate list the item for wrong ,

5:08:19 PM: shahid:
It is your fault

5:08:21 PM: cherry:
We will offer you some points as our compensation ,ok ?

5:08:22 PM: shahid:
not mine

5:08:24 PM: cherry:


5:08:35 PM: shahid:
i do not need them

5:09:29 PM: shahid:
i need my item for which you was keeping money for around a week and I have already promise to my childeren

5:10:19 PM: cherry:
Or maybe you can cancel them and order again on ebay .

5:10:33 PM: cherry:
The site will have the same items with us .

5:10:35 PM: cherry:


5:10:42 PM: shahid:
Cancel for what

5:10:50 PM: shahid:
why should i cancel

5:12:29 PM: shahid:
hello

5:12:37 PM: cherry:
Hi.

5:12:46 PM: cherry:
OK ,you can keep it .

5:13:00 PM: cherry:
But we told you it is out of stock forever .

5:13:29 PM: cherry:
We have offered you some suggesion ,why you cannot accept ??

5:13:46 PM: cherry:
The ebay has the same items .

5:14:00 PM: shahid:
If it is out of stock then why it is still listing at your website

5:14:09 PM: cherry:
We are out of stock forever for it ,you really can cancel it and reorder again from them .

5:14:29 PM: cherry:
So we mean we will offer you some points as our fault ,ok ?

5:15:01 PM: shahid:
If it is out of stock for eever then why you are still listing at your website with different price?

5:15:47 PM: shahid:
?

5:16:06 PM: shahid:
is it a kind of cheating with customer

5:17:42 PM: shahid:
earlier you said 1) item will be placed in 4-5 days 2) by mistake item has been listed 3) item is out of stock for ever ???

5:17:48 PM: shahid:
your which version is true

5:17:57 PM: shahid:
are you cheating with me ??

5:18:14 PM: cherry:
Sorry for that ,.

5:18:24 PM: cherry:
Our workmate list for wrong ,

5:18:45 PM: cherry:
We will take the suggestion to them .

5:18:47 PM: shahid:
it is your fault

5:19:03 PM: shahid:
if the item is out of stock, item can be restock again ?

5:19:07 PM: cherry:
Then what is your idea now ?

5:19:09 PM: shahid:
it is simple formula

5:20:03 PM: shahid:
my idea : if the item is lited at ebay then you purchase it and send to me

5:20:57 PM: cherry:
Sorry for we could not do that .

5:22:15 PM: shahid:
the send me the equal amount of money the ebay has listed for the same product

5:22:40 PM: cherry:
Sorry for we could not do that .

5:22:51 PM: shahid:
R U DRUNK

5:22:55 PM: cherry:
If we can do ,we will do that for you ,but we cannot do taht .

5:23:08 PM: shahid:
I MUST NEED THAT PRODUCT

5:23:27 PM: shahid:
Otherwise i am going to complain to consumer forum

5:23:52 PM: cherry:


5:24:03 PM: shahid:
i ahve already send chat history to my mail

5:25:23 PM: shahid:
what is your suggestion ?

5:25:35 PM: shahid:
shall i go to consumer forum

5:25:41 PM: cherry:
Hold on ,please

5:30:13 PM: shahid:
how long shall i hold ?

5:30:58 PM: cherry:
Sorry for we dont have 14001751 *2

So we are asking you If you need to exchange to be other items or cancel them ?

5:31:19 PM: shahid:
so this is your final answer?

5:31:20 PM: cherry:
Sorry for you only have 2 choice ,we have asked for our manager ,they replied that .

5:33:35 PM: shahid:
And my final verdict is: i must need ordered item lets I am going to complain to consumer forum for cheating and fraud

5:34:00 PM: shahid:
Thanks for chatting with me.

5:34:59 PM: cherry:
Hello, thank you for your time. If you do not have other problems, can I take the liberty to ask you to turn off (exit) dialog window, in order to give access to other customers. If you have any follow-up questions, you are welcome to contact me again, thank you for your understanding and cooperation, good-bye!



Visitor Details
Please select the department you would like to reach: Wrong Item(s)
Your Name: shahid
Your Question: Order status
IP Address: 94.6.172.94
Referrer: http://www.tmart.com/HelpCenter/Contact_Us.html?order_id=1407218Q8DLH
Browser/OS: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/36.0.1985.125 Safari/537.36






This transcript email message was automatically generated by ProvideSupport.com
Chat Transcript

Visitor: shahid
Operator: cherry
Company: tmart
Started: 27-Jul-2014 4:52:26 PM
Finished: 27-Jul-2014 5:35:37 PM

4:52:26 PM: shahid: Order status
4:52:26 PM: * Welcome shahid! Your request has been directed to the Wrong Item(s) department. Please wait for our operator to answer your call.
4:52:30 PM: * Call accepted by operator cherry. Currently in room: cherry, shahid.
4:52:34 PM: cherry: Hello?Welcome to Tmart service center.Nice to help you !
Could you give me your order number or email so that i can find your order?
4:53:34 PM: shahid: 1407218Q8DLH
4:53:50 PM: cherry: Please wait for 1-3 minutes , I will check it for you now.
4:57:13 PM: cherry: As your order is back order ,it will be restock and shipped in 1 week ,we will sent an email to tell you once shipped ,ok ?
4:57:14 PM: cherry: :-)
4:57:39 PM: shahid: what is back order
4:58:01 PM: cherry: It means we need 3-7days then just can ship out .
4:58:08 PM: cherry: That is back order .
4:58:28 PM: shahid: If it is so then why you are sending me this mail message 'We are sorry to inform you that the item: 14001751 is discontinued, so would you like to make an exchange or have a refund?
Hope to hear your reply from here.'
4:59:06 PM: cherry: Hold on ,please
5:00:47 PM: cherry: 2 x LH 1103 4 Channel Infrared Remote Control RC Helicopter with Gyro Yellow normal 14001751 0% (hk_intl) £9.62 (hk_intl) £9.62 £19.25
5:01:05 PM: cherry: If you need to exchange to be other items or cancel them ?
5:02:04 PM: shahid: I AM NOT HAPPY WITH BOTH OPTION
5:02:13 PM: shahid: I need this product
5:02:52 PM: cherry: Sorry for that .
5:02:58 PM: cherry: But we dont sell it now ,
5:03:00 PM: shahid: SORRY FOR WHAT
5:03:10 PM: cherry: Maybe your can exchange to be similar item .
5:03:27 PM: shahid: SORRY FOR WHAT??
5:03:39 PM: cherry: Maybe your can exchange to be similar item .
5:03:50 PM: shahid: SORRY FOR WHAT ?????????????????
5:04:26 PM: cherry: 2 x LH 1103 4 Channel Infrared Remote Control RC Helicopter with Gyro Yellow normal 14001751 0% (hk_intl) £9.62 (hk_intl) £9.62 £19.25

If you need to exchange to be other items or cancel them ?
5:04:36 PM: shahid: are you drunk
5:04:55 PM: shahid: can you tell me SORRY FOR WHAT??
5:05:48 PM: cherry: Sorry for we dont have 14001751 *2
5:05:57 PM: cherry: So we are asking you If you need to exchange to be other items or cancel them ?
5:06:29 PM: shahid: IF you dont have why did you place this order, and if you do not have restock it
5:08:09 PM: cherry: Sorry for our mate list the item for wrong ,
5:08:19 PM: shahid: It is your fault
5:08:21 PM: cherry: We will offer you some points as our compensation ,ok ?
5:08:22 PM: shahid: not mine
5:08:24 PM: cherry: :-)
5:08:35 PM: shahid: i do not need them
5:09:29 PM: shahid: i need my item for which you was keeping money for around a week and I have already promise to my childeren
5:10:19 PM: cherry: Or maybe you can cancel them and order again on ebay .
5:10:33 PM: cherry: The site will have the same items with us .
5:10:35 PM: cherry: :-)
5:10:42 PM: shahid: Cancel for what
5:10:50 PM: shahid: why should i cancel
5:12:29 PM: shahid: hello
5:12:37 PM: cherry: Hi.
5:12:46 PM: cherry: OK ,you can keep it .
5:13:00 PM: cherry: But we told you it is out of stock forever .
5:13:29 PM: cherry: We have offered you some suggesion ,why you cannot accept ??
5:13:46 PM: cherry: The ebay has the same items .
5:14:00 PM: shahid: If it is out of stock then why it is still listing at your website
5:14:09 PM: cherry: We are out of stock forever for it ,you really can cancel it and reorder again from them .
5:14:29 PM: cherry: So we mean we will offer you some points as our fault ,ok ?
5:15:01 PM: shahid: If it is out of stock for eever then why you are still listing at your website with different price?
5:15:47 PM: shahid: ?
5:16:06 PM: shahid: is it a kind of cheating with customer
5:17:42 PM: shahid: earlier you said 1) item will be placed in 4-5 days 2) by mistake item has been listed 3) item is out of stock for ever ???
5:17:48 PM: shahid: your which version is true
5:17:57 PM: shahid: are you cheating with me ??
5:18:14 PM: cherry: Sorry for that ,.
5:18:24 PM: cherry: Our workmate list for wrong ,
5:18:45 PM: cherry: We will take the suggestion to them .
5:18:47 PM: shahid: it is your fault
5:19:03 PM: shahid: if the item is out of stock, item can be restock again ?
5:19:07 PM: cherry: Then what is your idea now ?
5:19:09 PM: shahid: it is simple formula
5:20:03 PM: shahid: my idea : if the item is lited at ebay then you purchase it and send to me
5:20:57 PM: cherry: Sorry for we could not do that .
5:22:15 PM: shahid: the send me the equal amount of money the ebay has listed for the same product
5:22:40 PM: cherry: Sorry for we could not do that .
5:22:51 PM: shahid: R U DRUNK
5:22:55 PM: cherry: If we can do ,we will do that for you ,but we cannot do taht .
5:23:08 PM: shahid: I MUST NEED THAT PRODUCT
5:23:27 PM: shahid: Otherwise i am going to complain to consumer forum
5:23:52 PM: cherry: :'(
5:24:03 PM: shahid: i ahve already send chat history to my mail
5:25:23 PM: shahid: what is your suggestion ?
5:25:35 PM: shahid: shall i go to consumer forum
5:25:41 PM: cherry: Hold on ,please
5:30:13 PM: shahid: how long shall i hold ?
5:30:58 PM: cherry: Sorry for we dont have 14001751 *2

So we are asking you If you need to exchange to be other items or cancel them ?
5:31:19 PM: shahid: so this is your final answer?
5:31:20 PM: cherry: Sorry for you only have 2 choice ,we have asked for our manager ,they replied that .
5:33:35 PM: shahid: And my final verdict is: i must need ordered item lets I am going to complain to consumer forum for cheating and fraud
5:34:00 PM: shahid: Thanks for chatting with me.
5:34:59 PM: cherry: Hello, thank you for your time. If you do not have other problems, can I take the liberty to ask you to turn off (exit) dialog window, in order to give access to other customers. If you have any follow-up questions, you are welcome to contact me again, thank you for your understanding and cooperation, good-bye!

Visitor Details
---------------
Please select the department you would like to reach: Wrong Item(s)
Your Name: shahid
Your Question: Order status
IP Address: 94.6.172.94
Referrer: http://www.tmart.com/HelpCenter/Contact_Us.html?order_id=1407218Q8DLH
Browser/OS: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/36.0.1985.125 Safari/537.36

This transcript email message was automatically generated by ProvideSupport.com