Dear Make My Trip Team,

I have booked 3 ticket for Mumbai to Sirdi on1st March. I have receive mail today morning. I have booked a ticket on 6.45 PM need a clarification if i will book a ticket for 1st march & i will receive mail on 28th Feb. 2014 mid night. How will i go to catch my bus. I want my ticket to be cancel or adjust my tickets in other trip. It is such a irritating services of make my trip pathetic service. Kindly let me know on priority basis. If i will not get proper clarification i will escalate this matter to higher authorit.

Its really bad services




Booking Details
From: Mumbai Bus Operator: Neeta Travels Make My Trip Id: NU27013936504191
To: Shirdi Bus Type: Non AC PNR: 2177729
Journey Date: 01-Mar-14 Passengers: 3 Ticket Number: 15708855
Boarding Date and Time: 06:30 AM Total Fare: 780 Bank/Card Charges: 0.0
(Please reach your boarding point 15 minutes before the scheduled time)
Passenger Details
S.No Name Seat Seat Type S.No Name Seat Seat Type
1. Amit Kumar Mishra 10 seat 2. Aswani Kumar Mishra 9 seat

3. Pawan Mishra 11 seat

Boarding Point Details
Boarding Point: Borivali-(w) Neeta T
Location: Borivali-(w) Neeta Travels, Opp. Gokul Hotel Landmark: Borivali-[w] Neeta Travels, Opp. Gokul Hotel
Address: Borivali-[w] Neeta Travels, Opp. Gokul Hotel
Bus Operator Contact Number: 02228902666 / 022-28944040 / 28941616 / 28941616-2727 / 28902666 /
Frequently Asked Questions
" What documents I need to board my bus?
Please carry a print out of this e-ticket along with an identity proof with your photograph on it. Failing to do so, you may not be allowed to board the bus.
" Do I need to reconfirm my booking?
No, your booking is confirmed and there is no need to re confirm the same.
" How do I cancel my ticket?
Please mail us at [email protected] or call us at 0124-462 8765 (Standard Charges Apply) or 1800-103-8765 (Toll Free) to cancel your e-ticket.
MakeMyTrip would not be able to process refunds for cancellations done directly with the bus operators.
" Can I do partial cancellations (e.g. cancel only 2 passengers out of 4 booked)?
Partial cancellations are not allowed. You would need to cancel the entire ticket.
" How do I contact MakeMyTrip.com?
For your boarding point or departure time queries please call Neeta Travels directly at 02228902666 / 022-28944040 / 28941616 / 28941616-2727 / 28902666 /
To get in touch with MakeMyTrip.com, mail us as [email protected] call us at 0124-462 8765 (Standard Charges Apply) or 1800-103-8765 (Toll Free).
Important Terms & Conditions
" Agency: MakeMyTrip (India) Pvt. Ltd (hereinafter 'MMT') is only providing the services as agent of various tour operators (hereinafter 'Operators'). MMT's obligations are limited to issuance of ticket, providing information as made available to it and processing refunds. MMT is not responsible for the provision of services by the respective operator. MMT assumes no responsibility or liability for the actions or omissions of the operators including non-adherence of the scheduled timings, behavior of the operator's staff, conditions inside the buses, loss of life or property, delay, breakdown or inconvenience suffered by the user or passenger.
" The primary passenger is required to furnish a print out of the e-ticket and an identity proof with the passenger's photograph on it at time of boarding the bus. Failing to do so, the bus operator may not allow boarding.
" The bus e-ticket booked is non transferable.
" The bus operator reserves the right to change the seat number(s) of the passenger(s).
" The bus operator reserves the right to change the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point
" The departure and arrival timings mentioned on the e-ticket are only tentative timings. The same are subject to change.
" The bus trips may be delayed, postponed or cancelled due to unavoidable reasons.
" Provision of video/air conditioning or any such other services is the responsibility of the bus operator. Any refunds/claims due to non-functioning or unavailability of these services needs to be settled directly with the service provider (the bus operator).
" In the event of cancellation of a bus/service trip, MMT's liability will be limited only to the extent of refunding the sum paid by the passenger for the price of the e-ticket.
" In case the bus operator changes the type of bus due to unavoidable reasons, MMT will refund the differential amount (difference in fare between the bus type booked and bus type provided, where a lower bus type is provided) to the customer upon being intimated by the customer within 3 days of the journey.



Regards--
Aswani Kumar Mishra