Some of you are complaining about inconsistent colors. Lately that has got a lot better, but our main gripe is that they never admit fault and blame the customer every time. Case in point- we ordered 2 sets of flyers where the photos were identical in each and the only difference was that one was texted in English and the other in Spanish. Both flyers were way off in color but at the same time totally different to each other and yet we had not changed anything in the photos from one to another. They came back with the "we cannot guarantee color" bit and the ensuing argument resulted in our account being closed by them. We claimed that as they had banned us for no good reason that it put our competitors at an advantage. They backed down and reinstated us. Since then we have remained reluctant customers, only choosing them as a last resort where price and speed were important.
Mistakes will happen, but it's how the company takes care of them that matters in the long run. Since then we have had other issues with them but in each case their response has been that they are never at fault.
Unfortunately, because of our competition we have to deal with them because of price and turnaround. It is because of that that I do not want to detail our experiences in case we get cut off again. We just hope for the day when they will finally close their doors which would put us small printers on a level field.

We've been using 4Over for years, ordering nearly every day, and we've run into numerous issues that has costed us five customers just this past year.

The color of our jobs are never the same and the cutting is never on the crops. It's usually off by an 8th of an inch. I can't tell you how many times we've had to have a job redone. In many cases we wind up using another company because 4Over can't properly print a business card.

At one point our business cards were coming out really light and with not enough magenta. This went on for several weeks and we filed two complaints with them. They insisted nothing was wrong with their printing and it was our files. I assure you it wasn't. We had been using that same files for years. And magically, after that last complaint, the business cards started coming out better. I thanked them for finally fixing the issue and they still would not admit to there even being an issue in the first place. They didn't want to take responsibility for having to reprint thousands of business cards.

They don't know how to box jobs at all. They mix up orders together every single time. For example, I ordered 30 of sign "A", 50 of sign "B" and 20 of sign "C". One box arrived with 12 for sign "A" and 2 for sign "B" mixed together in one box. The job label on the box was for sign "A". And that was it. Nothing else came after that. I complained that I was missing items and they requested pictures. Pictures... of missing items. Really? This is just one of numerous examples. We have to open every box and remove each piece of every order and go through them. Every single time they're mixed up.

Orders are often delayed, sometimes for several weeks on a "Next Day" job. I just don't get it. Why even offer "Next Day" service if they can't stand by that promise? They could have reprinted the job several times in that amount of time it took to finally receive the original job. Only sometimes will they email us informing us of delivery delays. We cannot rely on 4Over for anything!

Their website is very slow, glitchy and often times down completely. We've had orders that got charged twice. A few times we uploaded the artwork, the website says it got the artwork, yet two days later it's asking for artwork again.

I've dealt with their customer service dozens of times and I can tell you first hand they have by far the worst customer service. The DMV is easier to deal with. I feel like I'm talking to robots. They give you no information or help whatsoever. They do not resolve any issues and have no answer as to why problems occur. They won't ever apologize or admit to their mistakes.

It seems like 4Over is continually getting worse. Why offer any product or service you can't provide? They can't stand by their guarantees, yet somehow they are still in business. It just doesn't make any sense.

Five customers. That's how many we've lost due to 4Over's incompetence in just this past year. We have never lost a customer in the 25 years we have been in business except for these five customers. One account was rather large and had put our business in jeopardy, but we pulled through it. That was our wake-up call. We recently stopped using them. There's really no point, but they don't care. They're a huge company that doesn't care about their customers or if they even lose customers.