HELLO I TOOK OUT A LOAN ON 6/28/2014 I RECEIVED $2640.00. I MADE PAYMENTS ON TIME UNTIL 11/2014. MY DEC PAYMENT WAS DEFER FOR ME. SO MY JAN AND FEB BILL WAS DUE WHICH WAS $532.14 + TWO LATE FEES WHICH IS $30. I RECEIVED SO MANY UNPROFESSIONAL RUDE CALLS. AFTER GOING BACK AND FORTH WITH A SUPERVISOR MARIA IN DEPT 30 ABOUT THE AMOUNT I SHOULD BE SENDING, SHE BASICALLY TOLD ME LOOK ON MY STATEMENT. ON 2/24/2015 I SENT $1000.00 USPS MONEYORDER BY MAIL BECAUSE SHE WOULDNT TAKE MY PAYMENT OVER THE PHONE WHICH I HAD MADE ALL MY PRIOR PAYMENTS THAT WAY. THE CALLS KEPT COMING AFTER CALLING IN ON 2/24/2015 GIVING THEM THE SERIAL NUMBER OF MONEYORDER AND INFORMING THAT I SENT THE PAYMENT OUT. TWO TO THREE DAYS I CONTACTED THEM BACK TO SEE IF THEY RECEIVED MY PAYMENT ONLY TO BE TOLD NO SEVERAL TIMES BY SERVRAL REPS. ON 3/3/2015 I CONTACTED THEM BACK TO SEE IF THEY RECEIVED MY PAYMENT TO BE TOLD AGAIN, SO I QUESTION THE FACT THAT MONEYORDER HADNT MADE IT PER MARIA. ON 3/6/2015 I RECEIVED A CALL FROM STEPHAINE IN ANOTHER DEPT SAYING THEY HADNT GOT THE PAYMENT. I TOLD HER THE DATE IT WAS SENT AND I WOULD GO TO USPS TO CHECK IF IT HAD BEEN CASHED. ON 3/7/2015 I WALK OUT TO GO TO WORK AND MY CAR IS GONE, I CALL POLICE TO BE TOLD IT WAS REPOED. I CONTACTED COMPANY SPOKE WITH SAGDY IN REPO DEPT, HE STATED THEY NEVER RECEIVED MY PAYMENT AND TO MAKE A PAYMENT OF $962.14 AND THAT WOULD BRING MY ACCT CURRENT, SO ON 3/9/2015 I GO TO A 7-11 WHICH I WAS EMAILED A BARCODE TO MAKE PAYMENT. AFTER MAKING THE PAYMENT THEY SAID I COULDNT GET MY CAR BECAUSE THEY DIDNT HAVE MY TITLE WHICH ALL THIS TIME THEY NEVER HAD BUT SENT ME THE LOAN. I SEND MY TITLE FROM A FEDEX EXPRESS LABEL THEY SENT THRU EMAILWHICH STATED THEY WOULD GET IT THE NEXT DAY @ 10:40AM. ON 3/10/2015 I GOT ON LINE TO SEE MY $1000.00 HAD POSTED ON 3/3/2015 AND THEY REPOED MY CAR ON 3/6/2015. THEY KEPT SAYING IT CAME IN ON 3/9/2015 BUT THATS THE $962.14 PAYMENT I MADE THRU 7-11. AFTER MANAGER ZACK GOES ON THE ACCT THEY ARE WILLING TO PAY ALL FEES TO GET MY CAR OUT OF TOW WHICH THEY DID, ALSO AGREED TO SEND MY $962.14 PAYMENT BACK WITHIN 10DAYS, BUT SAID I STILL HAD TO PAY REPO FEE WHICH I QUESTIONED BECAUSE THEY HAD MY $1000 PAYMENT POSTED ON 3/3/2015 BUT PICKED UP MY CAR ON 3/6/2015 AFTER PAYMENT WAS IN. THE REPS WERE SO MEAN THEY WOULDNT LET ME TALK TO SUP'S. I ASKED TO SETTLE ON MY ACCT WHICH THEY AGREED TO BECAUSE THEY SCREWED UP I QUOTED HALF OF PRINCPLE WHICH WAS 2680 STILL AFTER ALL THE PAYMENTS BECAUSE THE INTEREST KEPT ADDING UP MORE AND MORE. THEY REP NEVER CALLED BACK WITHIN 24HRS LIKE HE SAID, SO I CALLED BACK ON TO BE TOLD THEY WILL TAKE $2000 FOR SETTLEMENT. I SAID I WOULD GIVE $1500 SINCE THEY STILL HAD MY $400 REPO FEE THAT THEY WONT GIVE BACK AND MY CAR SHOULD NOT BEEN REPOED AND THEY SAID IT AGREEMENT WILL GO AWAY IN 2DAYS IF I DONT TAKE WHAT THEY QUOTED. I NEED HELP I WONT TO TAKE THIS TO ANOTHER LEVEL LEGALLY. MS. THOMAS