The company seems disorganized and confused most of the time and that's why they can't get orders processed correctly. My problems with them were due to an RMA they didn't know they received until I told them they had signed for it. They have competitors and it is suggested that you use them.

Amatteroffax has got to be one of worst companies doing business online to this day. While they did fulfill on online order, it was returned under a 90 day warranty. They have the product for which I paid (based upon UPS tracking) and I can not get any information regarding the RMA. They do not respond to any contact made by a customer on their “Customer Relationship Management” site, and they do not answer the one phone number they publish as “sales.” This is the worst customer service company online. You can get whatever you want elsewhere, and to avoid headaches, do not use amatterofax.com!

Horrible company!!! DO NOT USE!!! FRAUD ALERT!!!

I looked online for a discontinued toner and found it at this company. I then phoned the company and was told they had it in stock. They charged my credit card $500 and then told me it would ship in a few days...a week has passed and I called today and they tell me it is on indefinite back order. They have my money, lied to me and now I can't get my money back!!! Stay away from this business unless you want to end up like me.