Payments and their "system"
First, I WAS a loyal Aaron customer, in Austin, TX. Bought many, many, many items. Due to family death, had to move to OK to help out. Went to the nearest (at that time) Aaron in Yukon, OK. They were very EAGER to do business when they ran my credit check (<---) they say they don't...seeing I was a long time customer. Here's the catch...I received my tax refund. I wanted to pay off my TV, so I called first (ice and snow on ground) to make sure what I was going to do worked. I ask, "If I pay 3/4 of my account off, I will owe ___ (I said my balance), he said "Yes". I said I know I would still get charged interest on the balance, but..I would pay that next paycheck. They took my payment, ran it through (Telechek) and that was that...but...when I ask for a receipt with my balance..that's when all the crap floated to the surface. Apparently, now AFTER the payment, I owed MORE than when I walked in the door???? The store manager, WHO I HAD SPOKE TO ON THE PHONE, WHO LIED TO ME, says, "Oh our system is set to take half your payment towards principle and half towards interest...WHAT???? SO, I PRE-PAY INTEREST??? He acted like it was quite funny...and said that's the way the system works!! At that point, I said, I want my payment back. He says, "We can void it, but...get this...Telechek will keep it tied up for 5-7 days!!! THAT'S not what Telechek told me when I called...SO..I had to spend money for a stop payment!! AARON'S NEED TO WAKE UP AND REALIZE THAT WE ARE THE CUSTOMERS AND WE PAY THEIR PAYCHECKS, KEEP THEM IN BUSINESS AND ARE THE BACK BONE OF RENTAL!!! I WILL NEVER BUY ANOTHER AARON'S PRODUCT AS LONG AS I LIVE!! THEY ARE RIP-OFF ARTIST (with a license to steal from customers!)
