Bryan, In my case I have received no services so it's not as if I made any changes to something they actually did. I don't like the fact that the refund comes by mail (which hasn't been received) when my payment to them was instant through PayPal. I started this mess on Nov 11, 2011. Today is Mar 21, 2011. Waiting for this document has set back my legal processes 4 months and I still have not be refunded. They did nothing for me. My document was already professionally translated. There has been no explanation as to why they did not have my birth certificate certified. To me they are fraudulent and haven't proven otherwise. Don't waste your time with this company. I found another company that did this in 3 days.

I ordered a birth certificate translation from this company and paid for it with a credit card. When I wanted to check on the status of my order a few days later there was no one I could talk to, their advertised "outstanding customer support" is not active, there is no Online representative available no matter what time of the day you try it, their phone lines only ask you to leave a message.
Still hoping I would receive the document I waited.. and waited. I never received my document even though the company took money from my account. Fortunately after I contacted my bank I did get my money back.

DO NOT use this company, its a waste of your time!

I DO NOT agree. I had already started a certified translation with ABC Translations when I came across this page by accident. On the same day I was going to call them, my hard copies arrived in the mail. My lawyer said they were perfect and I didn't have any issues at all. I emailed the rep who handled my translation and he said that they refund by mail and people don't like that, and they don't give refunds after they have already done the translation and the customer wants to change something that will invalidate the translation and put them in a bad legal position, like changing somebody's last name or something not in the document in the first place. My lawyer uses ABC Translations now. She's says they're "super, " so I'm going with that, especially since my own translation went smoothly.