Based on a recommendation on Delta Airlines' website I purchased travel insurance from Access America. Subsequent to purchasing the ticket my wife received a diagnosis of cancer from the findings of a routine medical examination. We had no reason to expect this diagnosis, otherwise I would not have spent $461.80 for the ticket and $26.55 for the travel insurance. Today I received a denial of claim for refund of the ticket purchase from Access America, citing my wife's cancer as a preexisting condition. As far as I'm concerned, Access America is a bunch of crooks and Delta Airlines is nothing more than a shill for their con.

Hello –

We are very sorry to hear of your wife’s illness, and we sympathize with you both. We wanted to ensure that you saw the response we posted to your comment yesterday. Travel insurance is like any other type of insurance in that there are terms, conditions and exclusions that affect coverage. As you may know, the product you purchased did not include coverage for existing medical conditions. Our claims department reviews the physician statement form submitted by your doctor, and bases their determination on the information we receive from your doctor. Once again, we are very sorry that we could not cover you and your family this circumstance.

If you have further questions on the outcome of your claim, please feel free to email us at [email protected].

Regards,
Jackie, Help Team

Based on a recommendation on Delta Airlines' website I purchased travel insurance from Access America. Subsequent to purchasing the ticket my wife received a diagnosis of cancer from the findings of a routine medical examination. We had no reason to expect this diagnosis, otherwise I would not have spent $461.80 for the ticket and $26.55 for the travel insurance. Today I received a denial of claim for refund of the ticket purchase from Access America, citing my wife's cancer as a preexisting condition. As far as I'm concerned, Access America is a bunch of crooks and Delta Airlines is nothing more than a shill for their con.

Hello –
Thank you for voicing your concerns, we are very sorry to hear of your wife’s illness and we wish you both the best. I don’t know the exact details of your case, but I’d like to point out that travel insurance is like any other type of insurance in that there are terms, conditions and exclusions that affect coverage. As you may know, the product you purchased did not include coverage for existing medical conditions. Our claims department reviews the physician statement form submitted by your doctor, and bases their determination on the information we receive from your doctor. I’m very sorry that we could not cover you this circumstance.
If you have further questions on the outcome of your claim, please feel free to email us at [email protected].

Regards,
Jackie, Help Team