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Acclaim Subscriptions

United States

Consumer complaints and reviews about Acclaim Subscriptions

User920686 Send email
 
Mar 30, 2012

Subscription didn't arrive

At the beginning of November 2011 I ordered and paid for a subscription to Elle Decoration through Acclaim Subscriptions and was told it would be 8 to 12 weeks for the first issue to arrive. It is now the 20th of March and still nothing. When I phone I get an answering machine that is full so you can't leave a message and when I email they do not reply. The one reply I did get was that they would check with the publisher in the next week or so and see but of course they have never let me know and so still nothing.
Directly after I ordered the subscription my card that I did the transaction with was used to fraudulently buy camera equipment in the US and so I had to cancel the card.
Has anyone else had this experience with this company? Do they actually exist or are they just a bunch of scamsters sttealing credit card details?
User925689 Send email
 
Mar 30, 2012

Subscription didn't arrive

I had the EXACT thing happen to me also. I ordered a French magazine from Acclaim in December 2011. I got a nice card in the mail saying they would deliver in 4-8 weeks. Seemed reassuring. It's now March 31st and I've sent them e-mails asking for an update on my subscription which I paid quite a lot for. No answer. Until I sent them a menacing e-mail telling them I was contacting the Better Business Bureau if I didn't hear back from them. Wouldn't you know it, a response! Here it is:

'Thank you for contacting Acclaim Subscriptions.
We apologize for the inconvenience caused. We have been updated by the publishers that the publication for ***** - France has been ceased as of last month.
Please let us want to order some other magazine or you would like us to issue refund. We can only issue refund via paypal,
We look forward to helping you with your subscription management needs. Please let us know how we can assist you further.'

I contacted my French relatives who verified that the magazine is still in circulation. We'll see if I get my refund. Do not deal with this company!!!

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