I contacted the motel 6 reservation line via telephone to tell them of a situation that I found very distasteful and I wanted to bring this to someone attention about this. (Situation: ANNA was banging on each quest room demanding them to pay or leave now. One problem was for as long a I have frequent all of the Motel 6 at varies locations check out 12 noon. I was made of aware that this location changed their check out time,) The phone customer service was very apologetic and assured me that the property manager would contact me ASAP. Well by this time I decided to rebook the room but a different room well after me complaining the staff was awful and then the property manager Arnold made me aware that this is his hotel and he was the one whom decided to have the maid staff to knowck on doors. AT this time I said to Arnold, Motel 6 is an well known establishment and thqat I thought it was distasteful considering that 70.00 is an awful lot to pay for a room. Well, after that confrontation he continued to display very unprofessional mannerism in front of his staff. Then come to find out he black-list me from that property. I hope that this was not based on racism. This hotel has prostitution going on still and it obvious you smell marijuana up and down the hallways. And the property manager (Arnold) who started in february is very unprofessional and lack class and customer service skills. Nonetheless, he is teaching his staff to disregard what's important the customer and their best interest at heart. My stay at this hotel was made a living nightmare I paid from Oct. 9-12 75.00 for a low class environment. I guess I should have not complained and dealt with it until my return to Wyoming.

I was disgusted when i went to book a room at the novotel in Cardiff for 1 night checking in on the 14/3/15 and the price that came up.For 1 night it was £350,just because there is rugby in.Any other time the prices were £55.This is daylight robbery,surely they cant be allowed to increase the prices by this much.

To the General Manager/ 
Customer Service Officer 

of 
Pullman hotel Kuching
1a Jalan Mathies, Sarawak, 93100 Kuching, Malaysia


Serious issue with Hotel Welcomer Mr Khaleed


I am writing to bring to your attention a serious issue I had in your hotel last week on the 04/05/2014 at around 0915pm. 

I booked 2 king deluxe from agoda.com but I could not check in even after 2 hours pior receiving my comfirmation from agoda.com
(see the attached for the confirmation letter).

I called agoda to resend the letter to the hotel 2 times and call them 3 times within this 2hours. But the hotel receptionist keep on insisting me to just wait and told comfirmation letter has been sent to the hotel(not the comfirmation letter from the customer). 

I asked Mr Khaleed why he could not proceed with my booking with my confirmation letter, he told me that he needed a "code,pricing" which he had not received.

Again, i called agoda to call them to asked Mr Khaleed what he needed specifically needed but
Apparently he also could not verify what he needed to the agoda staff.

then Mr Khaleed called me to be "relaxed" when i was explaining to Mr Khaleed to talked to the agoda staff on the phone.

I explained to him in a soft but firm tone saying i am very relaxed being already waited patiently for nearly 2 hours and with him no being proactive to help with the situation.

He then got agitated and shouted at me saying "you are f**king rude" and even called me "female gential part in Sarawak Malay" when he called the call center to connect me to the agoda. Please traced back the front desk phone recorder, if any, for prove. Fortunately my friend is from Sarawak and she understands what he was saying.

He even threaten to send me off the hotel if i keep on being tensed.
As per witnessed by my other 5 family memebers i was not being rude or moreover being tensed.
I was going through and fro the counter and calling agoda with my overseas line to ask for the status within these 2 hours. And i feel the staff at the counter had ample time to react to this issue and try to solve the problem and they should have done more to help.

I am dumbfounded with how Mr Kaleed treated me.

I could not believed what i have just experienced in a 4-5stars hotel.

To add on he was singing along with the live band 's music while was serving me the whole time.

He even commented that the agoda staff was from indian and he was speaking very loudly.

Please tell me, Is this what Pullman Hotel/Accor hotel call service? Or being professional?


If i were him, i would call agoda myself and asked agoda what i needed from the hotel side. This would save time and miscommunication as i am the middle person between the hotel and Agoda and to have time and trouble from both sides.

I am a new customer at your hotel, and I have never ever had any problems with such a problem with any hotel in malaysia or country via internet booking/hotel counter staff. 
I am very concerned about how this staff Mr Khaleed will tanish your hotel name and reputation badly.

I would like to know how this might have happened and how it is going to be prevented.

I am also concerned with the lack of professinalism and substandard service I received from the Mr Khaleed who served me that night. 
I don't know if he was working the way he is being coached by the hotel 
or merely just being overconfident, lack of respect and lack of training which lead to displaying all the service i have experienced.

I hope to hear back from you about this incident. I can be reached by email at
Lastly
I had forwarded this mail to

GM of Pullman Hotel (by postal mail)
GM of Accor Hotel(by postal mail)
Head of Customer Service of Pullman Hotel
Facebook of Pullman Hotel

Cause i feel this kind of service should not be recieved by any customer and it is not fair for others in the future to be treated this way.


Sincerely,

Wu

My name is amr nazmy abdalla I stayed in novotel tower bridge from the period of mar/28/2015 till april/6/2014
When I prepare to make yhe ckeck out and speak with the reception lady I think that her name is laura
She is from toloz france. I ask her about the amount of GBP 200 which have been blocked to cover my extras because
I already payed my invoice she answer very rudely with explain what is the procedure of this transaction and when I told
Her that I want to see the manager she said with unpolitetly there is no
Manager I am the reseponsible for every thing and she speaks in french words after I left the counter I don't know maybe a bad words
This lady is a bad image for your hotel her maximum experience is to
Sell fish in toloz port.
I am very disappointed and I speaks with my 28 collegues who join
In this trip about this issue abd I sm going to think a hundred timed
Before I use your hotel
Thanks

I booked the hotel la Sorbonne with the Accor group for a November visit in late September. This was pre paid and as such we couldn't wait for November. Imagine my concern when in late August we received an e-mail asking how the stay was.
Because of this I looked at the original booking and found that the computer system had booked August instead of November!
This I am sure of as I booked both local and international train tickets at the same time and the date on these is correct.

So I rang the customer helpline and am told to ring the hotel direct, I do this who say to send an e-mail.

This I have done and have heard nothing. I have since sent the hotel and the group to try to resolve the issue but all I have received apart from the automated e-mails is a response from an advisor saying it will be dealt with quickly, this was over a month ago and guess what, no other response.

I would like to know where to turn next as the hotel and the Accor group are quite clearly dodging the problem.

I received e mail of inviting job in ACCOR group.
is it real or fake..??