I have a corporate number for you...its 925-498-1800 a receptionist WILL answer it most of the time...demand to speak to a live human being no transfers to automated lines that will only disconnect you. I just went through this..they actually returned all the refund and deposits going into our account and still from the over $2000 that was already in the account. We faxed all the required doumentation which they acknowledged getting and closed our account on 2/16/2012 after that I couldn't reach anyone. I finally found this number and called them. I faxed numerous letters requesting the release of my money from the account they closed no response. I filed claims with the CA Attorney General (where they are located) the Ohio Attorney General (where I live) the CA Consumers Affairs Department, the CA Financial Institute (regulates licensed banks in CA) and the BBB in CA and opened claims with ALL of them. I told the woman on the phone that this is what I had done and I finally got to speak to someone yesterday who reactivated my account and unfroze the funds. Play hardball its YOUR money...if you threaten a lawsuit or lawyer they will stop talking and tie your money up longer. Good Luck!!!