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ACD.net

United States

Consumer complaints and reviews about ACD.net

User929617 Send email
 
Apr 10, 2012

Horrible customer service, Rude and inconsiderate Service reps. Dispicable contract terms

I wanted to get internet where i live, but out in the country there is no dsl or cable. acd.net said they could do a t1 line quoted me all kinds of prices some sounded to go to be true. Well turns out they quoted me "at&t" prices not "frontier" prices. I guess frontier charges them more to rent the copper. after all said and done and figured out they said 300 bucks a month and 150 dollar deposit. I said thats fine untill they get dsl out where we live. Now finaly we get dsl out where we live its been a year of Acd.net's T1 line. I call to cancel my servers. they said it has to be in righting and that there is a early termination fee of 1/2 the months payment for remaining months on contract. I said what contract i never got a contract never read one never signed one. They said it was digitaly signed. i said how can i digitaly sign something that i ve never read. I was never told that 150 dollar deposit ment 3year contract and that the early termination fee was going to be based on how many months left. So now they want me to pay a 4000 dollar early termination fee. where a 500 dollar deposit would of been a 1 year contract and i would of had no early termination fees. if i would of known that a the difference between 150=3years and 500=1 year i would of payed the 500. I was never even quoted the 500 dollars. ACD.net has been very rude on the phone i always get the run around to why my service was out. and it took a very long time to get started over 2 months from when i called and payed the deposit.

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