On 10/17/2011, I went online and purchased a wig for Halloween. I wanted a nicer wig than what is sold in national discount store chains. I was told it would take 7-10 working days to receive the wig. On 10/28/2011, my wig arrived. HOWEVER, before it arrived, I googled Ace Wigs to get their phone number and got the shock of my life when I read several extremely negative reviews on the company. Because of the negative comments I read, I was worried sick; knowing I had probably been ripped off. However, I had such a POSITIVE experience with Ace Wigs from start to finish. I spoke to Sean over the phone and we e-mailed back and forth several times. He was the ultimate professional. I didn't even know how to size a wig and he explained it to me very patiently. By the way, I have a severe speech impediment due to an auto accident with head injury. Most people I speak to over the phone have little to no patience with me, sometimes even hanging up on me. Sean was SO patient and most of all, he was so PROFESSIONAL.

I did notice that the majority, if not all of the negative comments were made in 2010 and earlier than that. So, there were probably changes made; changes for the better.

I ALMOST blew off my order with Ace because of the negative reviews I read. I am SO glad I didn't. By the way, my wig is simply gorgeous!!! I am so glad I got my wig through Ace Wigs and plan on buying a few more.

i have never had a problem with ace!! I have no idea why the other person's did not recieve their merchandise..

wendy