My loan was recently sold to ACS Education Services. Last month they sent me a letter telling me that I would be getting a bill from them, but I never did. I had no account number, place to send my payment or payment amount so I waited a month thinking that my bill would come, but only received another letter telling me that they decided to consolidate my student loans. There was no account number, no place to send my payment or payment amount so I decided to try to register and log on to pay my now 2 month late bill. I couldn't log on so I called the company. The first thing the automated phone asked for was an account number. It settled for my social security number but wouldn't let me go any further because it said that my phone number was wrong. I was stuck on this setting forever until I was finally transferred over to a real person. This person was extremely rude, unhelpful and barely spoke any English. We argued for at least 15 minutes because he wanted me to magically guess what numbers that they had for me. He said that my address was wrong even though the company had mailed me their letters to my current address. He wanted me to pay my 2 month late bill on the spot over the phone with an additional charge for paying over the phone. I refused to do it and the man was even ruder. He told me that I could pay online that my account information was now OK. After 30 minutes of dealing with this rude employee, I was able to log on and pay my bill. This company is horrible. I am currently researching how to transfer my student loan to a better company.

ACS Education has possibly the worst customer services I've ever experienced. I called them on three separate occasions, and talked to three separate people who all were rude, short, and had a thick accent. They actually rose their voice and started arguing with me, and when they started speaking really fast I could barely understand what they were saying. Their website is not user-friendly at all, and is extremely hard to navigate. I think the worst thing was the fact that they all gave me somewhat different responses on how to get my money back (I overpaid), and when I asked them (as clarification) if they said something, they immediately argued back saying "I didn't say that - YOU said that." Pretty taken aback by their aggressiveness. I usually never complain, but this company is ridiculous. I guess they don't really need to have good customer service, as I did not choose this company to deal with my student loans, but it was simply transferred to them. If you have a choice, definitely don't take your loans to them.