I have read with dismay some of the many complaints regarding ACS Student Loan services. My loans were transferred to them by Wachovia. They have been crediting only one account with my payments rather than posting to each of them. I've been trying to get this cleared up for several weeks but am still getting letters and phone calls from them and from a collection agency. All payments have been made IN FULL and ON TIME but that doesn't seem to matter. Their customer service is worse than useless. In exasperation I called today and asked for someone in the CEO's office. I was told that for security reasons they would not connect me with the CEO's office unless I gave them his name. Are you kidding me? This is without a doubt the least professional organization I have ever encountered. I can't believe anyone willingly does business with them. Since they service government subsidized loans, my next step is to get in touch with my congressional representatives. Maybe their CEO will take a call from their offices but I'm not betting on it.

I have been paying ACS student loan service since 2007 and making half payments some months and full payments the other months and when I called to tell them that I didn't not have a job making more than 30, 000 a year I asked the girl what can be done so that I don't have to make the payments just yet she said nothing can be done and that I would need to make the full payment and than my loan will start going down. The loan has barely even moved and I am paying that company 518 month.
The girl said since it is a private loan there are no options to help me lower the payment and there was nothing that they could do.
I don't know why the loan has not gone down and when I call customer service they want explain to me why the loan is barely moving.

ACS student loan company is quick to send you a bill but not quick enough to help you out with anything.
Customer service does have a I don't care attitude all the company wants is a payment and that is all.
It's a shame that ACS is dealing with these student loans like how Mortgage Companies dealt with there lending practices.
I really hope Congress & Senate get involved with this company after knowing and seeing how this company practice.

I have also dealt with them ACS not sending me any information that I have requested. I requested an Account Summary for a history of what I had paid in August of last year and never received the account summary but ther company sure did send that bill in the mail.