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Active.com

United States

Consumer complaints and reviews about Active.com

glamamom Send email
 
Sep 6, 2015

Active Advantage Trial Membership Scam

I registered my son for a local sports team via Active.com exactly 1-month ago and this morning received a "Congratulations" email stating: "Your trial period has ended and your membership will be extended for 12 months at $64.95, which has been charged to the credit card you provided when you signed up for the free trial, and your membership will continue to renew each year, unless cancelled." Outrageous. What an awful site.

Customer service is of course, closed on weekends.

Active Advantage Trial Membership Scam

Chuck2010DC Send email
 
Mar 24, 2012

Unauthorized Charges

I work at a class action law firm and we are investigating Active.com’s use of consumers’ credit cards without their permission or prior notice. I am interested in talking to people and hearing about their experiences with the company. Please contact me at [email protected] if you’ve been charged for any unwanted services, products or memberships by Active.com or its parent company, The Active Network, Inc. Thanks, Chuck.
Walkingforthecure Send email
 
Mar 24, 2012

Unauthorized Charges

I just posted on the Facebook wall at Active.com asking if they were aware that there was some misunderstanding from families struggling with grief from cancer. Many of our walks are devoted to a family member who is struggling and we are raising funds for a cure. These walks for the cure are now coordinated through active, farmed out over the years. It is easy to miss the fine print or cleverly paced email notice, due to being preoccupied with grief or fighting the disease. Just signing up for a loved ones walk will get you accidentally dinged once a month from Active with a big monthly fee. When all you are trying to do is join family for a member's memory walk to raise money for a cure.

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