When shopping online for Mercedes Benz parts & accessories, Mercedes owners, dealers and repair shops should AVOID Adsit at all costs.

Adsit Company Inc. has had more than a dozen complaints against it logged with the Attorney General's office in its home state of Indiana, as well as numerous others filed with the national Better Business Bureau.

Orders made at Adsit and at adsitco.com are sometimes filled with incorrectly sized or ill-fitting parts. The company does not practice universally accepted practices for returning merchandise purchased online, like the new, used and rebuilt Mercedes Benz parts and accessories it offers. If every site that offered online ordering of car parts, rims, wheels and add-ons handled complaints and disputes like Adsit, the industry would have a bad customer service history and reputation from which it would be hard to recover.

Even when contacted by phone the staff at Adsit, located in Muncie, Indiana, can be rude, unprofessional and discourteous.

There are many other online Mercedes parts dealers that specialize in new, rebuilt and used Mercedes Benz parts and accessories. ANY other Mercedes parts dealer dealer would be a better parts service for Mercedes Benz accessories and parts than Adsit Company, Inc.

They sent me the wrong color interior kit. Tried to tell me it was my fault. I forwarded my past emails wherein I ordered the desired color, multiple times in writing. Finally got the right color kit. The rear seat bolsters were wrong. The carpet was cut too short for the console sides. They have not responded to my requests to discuss this. My experience has been delay and turmoil. I am also out on the shipping. Several used parts were ordered and also arrived in a third, wrong color shade. I agree with the other comments. Don't do business with these people.