Despite my contract with ADT clearly states that ADT's QSP (Quality Service Plan) has a warranty that should cover all parts and labor for its gateway box malfunction, they outrageously invented a "trip charge" to charge me more than $60 for the replacement a piece of their failed equipment. So called "trip charge" was never listed as an exclusion from the warranty, they just invented it recently. I think this is an underhanded way to jack up charges to their customers. One of these days a lawyer should pick it up and start an class action against the company.