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ADT Home Security

United States,
Michigan

Consumer complaints and reviews about ADT Home Security

Patriots12 Send email
 
Oct 26, 2014

poor rude customer service(sosha), misinformed on equipment charges, outrageous cancellation fees,

I am more then upset at how I was treated being a customer for only four months. Firstly ADT Home Security was installed in my fathers house, because he passed this summer and property was vacant. I am his son, and moved in but kept security system operable. I am also a member of the Armed Forces with a fixed budget.

My complaint is simply this customer service is rude and are lacking poor customer relations. One name is Sosha who was disrespectfull. I was misled on separate charges for the equipment $1600, I will never have that amount since I am in a consolidation program to avoid bankruptcy. These people call everyday wanting this, and I have the same answer "don't have it" They are unreasonable to make payment plans, so as of 10/25/2014 I have cancelled my service with a $1600 fee to cancel. Lastly ADT will never be recommended or by me today. Worst company I have dealt with.

810-869-9986

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