Subject: The worst customer service ever
I have been a client of ADT Security for 10 years and honestly, I'm beyond frustrated.
My alarm went off, yet again unmotivated, last week....This has been a constant problem for the past year that has not been resolved. I tried to book a ADT technician to come and service the system, and was told it would be a week before a technician could come to my house...another week without alarm service. Not acceptable, not good customer service and extremely rude and unhelpful. Finally, a technician came on Dec.1st and I was told the system was fixed and operational.
Yesterday, Dec.2nd, the alarm went off again. Yet again, the system was not repaired properly.
I had an appointment today for a technician to come between 8am-12 and I just got a call that the technician is running late and will not be able to get here before 12. So, I took the morning off from work yet again, as I had to on Dec.1st, and the alarm is still not fixed. To treat customers like this is beyond rude...the utter lack of respect for people's time. I now have to give up another 1/2 day of work to deal with this companies incompetence. Honestly, if I did my job like this I would never work again.
Every time I call ADT, I'm put on hold for at least 20 minutes...yesterday I spent an hour on the phone with ADT trying to get this situation resolved. I asked to be connected with a manager, I'm told that's not possible...I ask for an e-mail of a manager and I'm told that's not possible. Then what is possible?
Honestly, I have never had such shabby treatment from any company...bravo, ADT wins the prize. NEVER use this company.