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ADT Security Services

United States

Consumer complaints and reviews about ADT Security Services

dberg27591 Send email
 
Dec 1, 2016

Unethical billing practices

I cancelled my monitoring service with ADT back in October of 2016 due to the sale of my residence. When I spoke with an ADT representative the first time to cancel my service, they told me I would be liable for any future monthly service charges on my account unless I either; 1) moved my service to my new location, 2) had the new owners take over my existing contract, or 3) transfer service within 2 years to a new location, at which time I would receive a refund of the termination fee. I asked for them to waive this termination fee since I sold the residence and the residence I moved into already has monitoring service with another company. I do not know the new owners and can not ask nor force them to take over my service agreement. And the residence I moved into is a little over a year old and we do not plan on moving with the two years they gave me to set up service. I feel it is ridiculous to pay for future monitoring service that will never be rendered. They told me I was liable for $668.39, the amount I would have paid through the contract end if I stayed in my old residence. How can I justify paying for services I will never receive? By charging the early termination fee ADT gets paid for years of monitoring without doing any monitoring to earn those fees. They did not install the equipment in the residence nor will they provide any monitoring service after the close of my escrow in October, 2016. This is simply unjust enrichment to the company. ADT has settled consumer fraud class action lawsuits in the past relating to this very issue. (See http://www.classaction.org/adt-security and http://www.classactionsnews.com/consumer/adt-security-class-action-lawsuit).

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