I had my hood up in front of advance auto at 4349 duke street Alexandria Virginia 22304 and a employee came out and said that I needed a new radiator cap and I told him that I wasn’t having any problems with the one I have. He went inside and came out with a new radiator cap and put it on my car on April 8th 2023. April 9th 2023 myself and my grandson were going to the store and my car broke down and never worked again.! I had it towed to a shop and the mechanic said that my radiator had busted because of the pressure from the advance auto employee putting the wrong radiator cap on my car.! I contacted them and they told me to send them the invoice so they can fix my car and then realized that it was the employees sending me fake emails trying to cover up the situation. Please send me the corporate office information..!

My 2 year old battery wasn't holding a charge. I brought it in, they told me they would charge it and test it and give me a call in 1 hour. 2-1/2 hours later I called them and told me the battery was fine and to come pick it up. I tried the battery again and the same results. I installed a battery from another car and everything was fine. I returned back to the store with the bad battery and explained to them what I did. After more waiting and discourtesy they replaced my battery. They made me feel like I made them have to work so hard ( 1 other person in the store). I'm sure glade there's an AUTO ZONE across the street.

I bought a battery in Oct 2018. This March 2019 started having problems where I had to jump the battery everyday for 1 week. Dropped the car off to my mechanic who is 50 miles away. Car was sitting for one day and had to be jumped to start the car. Battery tester showed a dead cell. Apparently the battery should have registered 11 but showed 10. Drove the car back the 50 miles to Advanced Auto. Counter help was awful at customer service but then before they started to test they immediately told me it was not the battery but the alternator. They didn't test and was certain it was not the battery!!! It was under warranty but no support. I jumped the battery and went straight to Sears for a Die Hard. Car started immediately and the last 3 days with no issues. I will NEVER go to Advanced Auto again. Good money down the drain!!! Get Die Hard! Best on the market and was installed in 30minutes! You will stand in line at Advanced Auto for 30 minutes!

Why in the world do they even sell warranties on their batteries ? They won't stand behind them claiming that your car alternator is bad therefore they should not have to replace your battery even though you paid for a warranty ! What a corrupt company.

10/5/2016 - Just walked out of Advance Auto cause as I'm standing to pay at Store# 6278. Guy at cashier is BSing with an old timer and looks at me several times waiting to pay, but not once did he tend to me and continued BSing. Old timer even turned around, looked at me and said I'm sorry, but cashier just said it's OK and continued BSing. Put my item back and walked out. Auto Zone from now on, customer service is MUCH better. @AdvanceAuto

IVE DELT WTIH ADVANCE FOR OVER 7 YEARS NOW ... THE STORE DEPENDS ON THE PEOPLE...WHICH MOST ARE FRIEND S OF FREINDS HIRED OR WHO THE BOSS LIKES NO BY THEIR KNOWLEDGE AT ALL !!! CUSTOMER SERVICE IS HORRIBLE... YOU GET HUNG UP ON ALOT AND END UP SPENDING HRS FINDING THE RIGHT PART AND RETURNING DEFECTS AND WRONG PARTS, THIS IS DUE MOSTLY TO THE WRONG INFORMATION IN THE COMPUTER, WHICH MOST REPS FULLY DEPEND ON WITH THEIR LIVES!!! AND THE OTHER IS VERY POOR QUALITY PARTS. YOULL FIND PLENTY OF BOTH IN MOST COMMENTS. OH AND IF YOU LOOK AT SOMEONES CAR AND WHATEVER YOU TOUCH YOU ARE RESPONSIBLE FOR ..... SO IF YOUR FORGETFULL WITH PUTTING CAPS BACK ON ,,,,, TOUGH SH/T .... YOU OWE THAT PERSON FOR ANY DAMAGE, ITS JUST BEING HONEST AND RESPONSIBLE... READ THAT WORD "R E S P O N S I B L E " PEOPLE WANT SOMEONE THEY CAN TRUST .... WITH THE QUALITY OF PARTS AND WHO YOU HIRE... THATS THE POINT AND WHAT MAKES A GOOD COMPANY. THATS FROM THE REPS TO THE CUSTOMER SERVICE... AND IT ONLY TAKES ONE AS$HOLE WHO NO ONE WANTS TO FIRE OR REPREMAND TO KILL THE BUSINESS !!!! IT MAKES GOOD WORKERS AND CUSTOMERS LEAVE !! ! ! ! ! SO ADVANCE EITHER FIX ALL THE WRONG PARTS AND DESCRIPTIONS AND OWN UP OR SHUT UP AND TAKE IT ! ! ! ! ! ! ! NO GOOD COMPANY GETS THIS MANY BAD COMMENTS. AND TO TAKE YOUR TIME TO FILL SOMETHING LIKE THIS OUT USUALLY IT TAKES ALOT TO GET HERE AND TYPE NOT JUST ONE BAD EXPERIENCE ! ! ! ! ! OH AND MOST SITES ESPECIALLY ADVANCES WEBSITE IS PROTECTED AND EDITED ALOT BY EMPLOYEES ! ! ! ! THAT SHOULD TELL US ALOT ABOUT THE CO TOO ...... LITTTLE GUILT GUYS ! I WOULD SHOOT BACK TOO I GUESS AND DEFEND MY WORK TOO IF I WAS A WORTHLESS KNOW IT ALL ! ! ! !

Sent in form, kept checking, finally it was sent....and never received. Contacted company and they said they would resend......again, never received. Contacted company and they have no record of it. SCAM SCAM SCAM

I bought a replacement lower control arm around September 2013. 6 months after the ball joint in it came apart while my girlfriend was driving. Thankfully she wasn't hurt but cost over $100 for a tow. Advanced then replaced it as warranty and the clerk said they knew of the issue but was fixed now. Today on the 10th of April 2015 the ball joint in the new one has become unsafe again. I caught it this time but was just lucky. Who if anyone can I report this to? Someone could die!!!!

these guys are jack0ffs to work for...do not waste ur time working for them...avoid like ebola !

During the week of Thanks Giving 2014, I purchased what I thought was a new motor and transmission from Advance Auto for my 1997 Chevy 1500. I paid $1726.63 for a new motor and $1340.74 for a new transmission, total cost was $3328.10. I got a 3 year warranty on both. Here's the problem! Today is 1/29/2015 and I am still without a truck. I am going on my 3rd transmission and 2nd motor. Advance agrees to pay the mechanic to UN-install both the bad motor and transmission and re-install the new one. He has not been paid and my truck is still right where I parked it over a month ago, It has not been touched. I don't know what's going on or what to do! I just want my truck back! I drove my truck 1 day before the 1st transmission went out and 2 days before the 2nd transmission along with the 1st motor went out.
Again I'll say, anyone thinking of buying a new motor or transmission from Advance Auto, THINK TWICE!!! No one from Advance has contacted me with there concerns, they did however send the regional manager to look at my truck, 2 weeks ago. Still no truck!
THINK TWICE!!!

Tried in six different establishments to get my card processes. None could process the card. Do not understand how they can justify steeling $4.00 from me. After they pay the processing/handling on the card they end up with only pennies and lost over a thousand dollars a year as I will never return to the store.

re: Advance Auto Parts rebate

I purchased Pennzoil products for a rebate of $20. They sent $12 - totally arbitrary. I called customer service. That was slightly less of a waste than calling Time Warner Cable for help.
Goodbye Advance Auto Parts. O'Reilly's and Autozone are across the street.
I won't be engaging in any more rebates.

Received email notifying me that store number was entered one digit wrong, followed directions to rectify, web-error on page, phone number for customer service not responsive, and on it goes. 3 hours into this, and I guess I give up. No rebate, FRAUD! I will not shop there no matter what from now on, do the same!!!!

Promised $20.00 rebate on 2 Trico wipers did everything right said I needed a copy of my recipt that I already sent. Searched on internet sounds like Im not the only one they screwed. This sounds like they do this on a regular bases. Last visit there for me.

Advanced Auto parts sucks. Leaving the oil cap off is incompatant...

You would reasonable expect a national retailer like Advance Auto Parts to sell reputable merchandise.

Clearly not with Advance Auto Parts. They do not give any warranty on the Victor 300 psi air-compressor and give no warning there is no warranty. Clearly they have no confidence in products they sell, or actualy know they have are a problem. Clearly Advance Auto Parts have no responsibility for many products they sell and no loyalty to their customers.

The lesson is simple. Do not trust Advance Auto Parts on any product. Check before buying there is a warranty and a reasonable time period. Or preferrably buy elsewhere.

For your information Advance auto has been rated #1 in warranties year after year!
Victor is the campany that manufactured your compressor, they didnt want warranties on it, take it up with Victor...

I purchased a PEAK back-up camera (12-15-08) for $69.98 that had a $30.00 rebate. Great deal ! However yesterday I received a check for ten dollars. I contacted thier customer service and was referred to the rebate processing company. They had me fax the information I had, then sent me an email saying that I was not entitled to that amount. BULL, I know what I was buying and for how much !

QUOTE "Duhh.. the camera is 99.98 and was on sale for 69.98 and then you get a $10 mail in rebate from peak."

very true, I remember selling them.

besides, this is a problem with "Peak" not advance auto!

I purchased a motorcycle several years ago, made all my payments in advance and when the bike was totaled at someone's irresponsibility I am the one suffering. Right after the accident I called GE Money Bank and advised them of the accident and that the insurance company would be paying it off. GE Money gave the insurance company someone else's account information and due to this mistake the payment was late. GE Money is expecting for me to pay the difference. They claim that the insurance company made the mistake and that I am still responsible for the balance. Which there wouldn't be a balance if they hadn't made the mistake to begin with!

Advance does not sale motorcycles buddy!