called the Haverhill, ma store a girl hung up on me 4 times fifth time.she was busy and hold on.then i went in an she was sitting on a step latter, took a few minutes to come over to me and i asked to speak to a manager she said there wasn't one there.then my husband went in the store a few days after and she was there again she was all overmy husband saying hi im ashley..my husband was looking for parts for my jeep.she proceeded to walk over to him and asked to see his tattoos and ask where else he had them,she touched him arm and asked him for his number.i was sitting out in the car because i was already disgusting with how she treated me. she is very rude and disrespectful.she is unprofessional and does not belong working there. he told her he already had a speed perk signed up and she still asked for his number and email address.she said she needed it and she had to mark it down.we see everyone wearing black and red and shes in jeans and a sweater.very very unprofessional.i will not be shopping at advanced auto parts till she is gone.

I was employed with Advance over 12 yrs and can say it has gone down hill badly as the company only cares about the higher ups, and the shareholders. The ass-clown Darren Jackson came in as CEO around 2008, did his damage to the company, made his millions and left in 2016. This is the same Darren Jackson that almost bankrupted Best Buy as it's CEO, Surprised ? Once it became clear that any of us old timers were being singled out because we were making too much money, yeh right, to make room for new part time employees at minimum wage we saw the writing on the wall. Find other jobs or be eliminated. This was very apparent when Advance fired all of the assistant managers to make their final quarter net profits of 2015 more appealing to the share holders. This company does not care about you as a customer or an employee, you are merely money to them on a balance sheet. No knowledgeable ex mechanics will work for minimum wage, so all you have now are morons. Not saying Autozone or O'Reileys is any better as they are all bix bog store with a bottom line mentality, but would rather give the money to anyone other then Advance.

CDL this is te biggest FARCE as of yet.
You talk of getting rid of someone There was an RPP that took about a year to send out the door. had 37 write ups for Smoking in the doorway, swearing at the customers, porn on iPhone displayed to customers and fellow Team Members, showing up late, and drunk / drinking on the job. The reason? He had high sales numbers.
There were customers that had Ethics point on "speed dial".
He once told a customer while pointing at his ASE Parts Pro patch "This means I am smarter than you." The customer wanted a One Wire GM style Alternator for his boat. That is all. Went to a NAPA Store and got what he wanted.

For anyone else If you have your batt changed at Advance MAKE SURE they connect the OBDII to a jump pack so you don't have problems. GM cars have a code system in place which will disable your Auto. same with Honda's, VW, BMW, Audi, Mercedes if it is not done properly your car MAY end up at the dealership, just make sure your attorney notifies Advance they will be paying the bill to make right again.
Also Note: You can install R134 in your own car...and that is OK. BUT! the Advance and Zoners can not do this for you. Why? You must be Licenced to install R134 on a customers car. And it is a Federal Law that anyone cannot clear OBDII codes on an auto they do not own.
O'Reilly's does not install Batts, wipers, lamps.

absolutely right! just like these stupid in store test designed to teach the employee how to suggestive sell a whole boat load of crap that t the customer doesn't need so they can bring it all back at a later date. installing batteries and
obd testing should not be happening. and also amazing is that people with years of key holder experience in retail auto parts are relegated to red shirt status( counter person) and nimrods from family dollar are given management positions over veteran and experienced parts people. the company does not actively recruit from with in for promotions and they constantly hire upper management from outside the company. there are no set policies so if they want to fire you they have one all encompassing catch all GAVE POOR CUSTOMER SERVICE!!! advance auto-zone operate with in the gaps of the customers perception you must know about cars because you sell parts. call a parts store to diagnose your car over the phone and not take it to the shop.

Just remember one thing - The 2 clowns running the Advance Circus are the same 2 clowns that screwed up Best Buy, When they took over at Advance, 2008, the morale went to hell and they get these multi million dollar bonus' ever year, 2 years ago they cut everyone's wages and they got the bonus packages. They cut the Cust Contact Center and shipped those jobs to India. They eliminated the trucking and farmed that out. It is so bad my prediction is IF the economy picks up and jobs open up - Advance will be a Ghost town, because everyone now starts at minimum wage. In reality their are a lot of the FULL TIME workers that have been mechanics and got out for medical reasons and auto parts are the only thing they know. Best Bet... Shop at a NON corporate owned/run stores, like Bumper to Bumper, Car-quest, NAPA, Auto Value anything owned by a real person.
Advance has turned into a joke. You apply and some company decides with the special tests that you are A OK. and when they show up most couldn't find their as$$ with a road map.
Free OBDII scan is for selling parts, nothing more. And you can change parts until you own the company - BUT until you get it diagnosed by a real Mechanic you are burning cash. The ASE Parts Pro is nothing more than a certification that says they can sell you parts more accurately than the next guy with out it.
One otheir thing the more info and or certificates you get as requested by Advance...pay does not increase.

Head quarters should not allow cashiers to install batteries.

there are NO MECHANICS at advance auto. Everyone in the store is basically hired as a cashier sales clerk period. Forcing cashiers to work on cars is basically the company PIMPING folk. When they have to pay out for repairs like that they are getting what is deserved because they are forcing cashiers with no mechanic training to do repairs om cars

The biggest scam is that the company allows the customer to ASSUME that the cashiers are in fact qualified to do auto work knowing full well they are not. So headquarters is perpetrating a fraud regarding qualifications of cashiers to do any mechanic work whatsoever and they should be held 100% liable for all potential damages. No adverse actions should fall upon the cashiers because they should not be forced to do work that they have no training or qualifications for in the first place. In fact, if the cashiers are injured under the hood of cars, the company should also be held 100 % responsible because they are being forced to do jobs they have no training to accomplish