I placed an order on July 4th and got an email July 6th that my package had shipped. I clicked "track my order" and it had not been shipped. It was on the first step "order processed, ready for UPS". It is now July 15th and it has still not shipped. I got standard shipping (3-6) business days when I ordered it. It has been 11 days and has not shipped! What kind of service is that?! I called customer service, and all they told me was that it hadn't shipped. No Kidding it hadn't shipped! I can read! They didn't even tell me when it was going to be shipped or delivered! I mean come one, you could be a little more helpful. The most annoying part is that I got an email that said it had shipped. I'm very confused and annoyed.

Today I went to Aero in Quail Springs Mall in oklahoma city, and had the worst experience I've ever had in the store. I Had quite a few items ,but 2 in particular were some jumpers which I thought was on sale for $12.60 they were on a rack that said $12.60 so when I went to pay they told me that those were $21 so I asked so what's on sale for &12.60 cashier said I don't know something else not this with an attitude now picture him bobbing his head rolling his eyes and speaking to you with an attitude like you don't mean anything in this world. So I ask him again politely so what's on sale for &12.60 he said one more time to me I don't know. It seemed like those were his favorite words( I don't know) then he told me are you going to get them or not because I have a line behind you. I said really why do you have such an attitude? answering me again I don't know , so I asked him who is your manager? he said that would be me , so then I asked for his corporate number he said I don't know, so I asked him his name? he said Jay my name is Jay and then of course with an attitude the whole time and so he just wanted to get rid of me he didn't even sell me anything else that I had. Said I have a line behind you. so I turned around and looked At the line . everybody was shocked the way he was talking to me so I just decided to walk away and make a formal complaint. I just can't believe the attitude he had not one nice word came out of that boys mouth. I can't believe they have him as a manager you seriously need to think about changing managers because he has the worst customer service!! the people that work the floor are way nicer and have better attitudes than him. I don't know how he got the promotion, but I really don't think he deserves it.. and someone needs to do something about it please. there was another cashier next to him I'm sure that if you ask him what happened he would be able to tell you everything that happened and tell you that I cannot speak to him with an attitude and he had such an attitude the whole time..

well this people cancelled my order because i placed the order while i was outside teh USA and they have a policy that they can not sale to people out side the USA...

here is my letter to them:

This is my order: Order Number: XXXXXXX Order Date: 12/27/09 at 6:10:16 PM (EST) it got cancelled because as i was travelled outside the USA, i placed an order for my wife as a present... well because my IP was outside the USA (i travel a lot within and out of the USA) you all cancelled my order, did not called me or email first to see if that was one of my orders. You just cancelled my order, i email and the reply was: Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

* Difficulty in processing your payment information. * Cannot ship to the address provided. * Duplicate order was placed. * The credit card that you used is an international credit card. * The computer that you are placing your order on is located in a country that we do not bill or ship to. If you feel that this cancellation has occurred in error, please contact our Customer Service at 1-877-289-2376.

i did and after 20 minutes talking to some one that told that my order was cancelled and she did not know i spoke to a "supervisor" Michelle extension 73613... She was no help, told me that it was business policy to cancelled orders that where made outside the US even if the person lived in the US... when asked where that was stated she said no where, that it said that they do not sale to people outside the USA. This is not my case.

Any ways... i will use all my contacts to make sure the press and people know about you all and your kindness and great customer service you have... Not! Thank you for cancelling my present to my wife! It was her best gift!

Geinier

so do not buy from these people and pass the word...

What about the THOUSANDS of military families that fight for your right to SHOP SHOP??? WTH?!!! They did the same thing to us! this is crap! My husband defends your rights and you wont even help us to put clothes on our children! UNPATRIOTIC ASSHOLES!!!