The same thing is happening to my girlfriend right now who works for BOA. I think they are in league together. She brought them all the documentation in person, but they said they couldnt find it and asked for her to appeal. Meanwhile Bank of America tells her she has to come back to work if Aetna does not approve her leave in 3 days but how is that going to be done if they just asked for an appeal. Her Dr. reccomended she stay home for 6 weeks after her surgery. A very very important surgery for a possible life threatening condition. BOA, obviously didnt care, they just want her back putting in numbers. Aetna is lazy and they dont care. They want to avoid paying out. She will probably end up getting fired as a result of this. This is evil and the people who work at Aetna obviously have so much paperwork and deal with so many customers that they are numb and cold to the pain of others. Aetna is a demonic company as is BOA. Its so demonic, friends.