My experience with Affordable Tours was less than satisfactory. I was very well and courteously attended to throughout my booking conversations. Affordable claims the lowest possible prices for tours, and a lower quote would be matched plus a bonus of a $100 cash card. I DID find a lower quote from Vacations To Go, submitted it to Affordable, and never heard from Affordable again regarding this tour. Needless to say, I booked with VTG. Folks, do your homework, match quotes and check with as many agencies along with Better Business Bureau records. Remember that agencies have discount/profit competitive margins from the actual tour companies. Bon Voyage!

My husband and I booked an Alaskan cruise through Affordable tours.com. On August 14 my husband found when checking the Holland America website that our tour booking had been cancelled, we had not heard anything from Affordable, so he contacted the agent A.G.

The agent advised that while she had taken our credit card information on July 18 she neglected to make the payment to Holland America.

In a conversation with this agent my husband was advised that we could be put on a cancellation list with H. A. if we wanted to do so, but it would cost somewhere between $100 to $150 - Affordable tours would not automatically do this for us and pay the cost, " but you can if you want to".

Affordable tours made no attempt to secure another booking for us, they advised that all cruises were fully booked - more than a month before we were to sail. They obviously felt that there would be no cancellations in that time ! something I find incredible and know to be a fallacy.

The eventual resolution offered was "I sent Mr. R. a letter on August 17 apologizing for the situation and offering that if he books with us again, we will sell him his next cruise at cost -- 100% commission discount".

Who are they kidding? Given this total disregard for the inconvienience and disappointment they caused we would be idiots to ever book with them again.

We have registered a complaint with the BBB of which they are members, their response remains unchanged from August 17, they feel that no other resolution is required.

I find that they do not wish to honor quotes because of errors made by their employees and when you have a complaint they would wish that you would just go away. I am waiting to hear if they resolve my complaint before I go to the BBB.