YESTERDAY, I TRIED TO BOOK 4 ROOMS AT RYDGES LAKESIDE HOTEL FOR 17 AND 18 FEB, 2012.
DURING THE PROCESS AFTER I HAD PAID FOR THIS BOOKING ($1360.01 + $350.22 = $1750.23 ) THE SCREEN MESSAGE $HOWED THAT I HAD NO CURRENT BOOKINGS CONFIRMED. I THEN SOURCED THE REQUIRED BOOKING ELSEWHERE
.
TODAY MY BANK BALANCE SHOWS THAT THIS BOOKING COST ($1750.23) HAS GONE FROM MY CREDIT CARD ACCOUNT
TO AGODA GLOBAL CONNECT GB. AS I HAVE NO NEED FOR THIS BOOKING I REQUEST THAT YOU CREDIT MY ACCOUNT WITH THE ABOVE AMOUNT.
BANK: STGEORGE, BSB: 112 908 ACCOUNT NUMBER: 063714449
WOULD YOU PLEASE FACILITATE THIS AS SOON AS POSSIBLE.
BRIAN DOOLEY
CEO HEART SUPPORT - AUSTRALIA 31 JANUARY, 2012

I booked for a hotel room in Malaysia for 7 days. The price showed NOK2500 (norwegian currency) for 7 days but I have been charged NOK 18, 693.67 . I feel this is so unfair since the website did not show the total amount until my creditcard was changed. I thought the whole sum was ment for 7 days stay because nothing on the website showed that it was for one day. When i request for the sum for one week i expect that they give the sum for one week and not one day. In this case I did not know that it was meant for one day. I feel the whole advertisement was misleading. When i entered my creditcard info, it did not show the total amount that I suppose to pay but automatically charged me for NOK 18, 693.67 and it did not give me any form of information or opportunity to agree with the total sum or not. I further referred to (Directive2005/29 EC Article 7 where "a commercial practice shall be regarded as misleading if in its factual context, taking account of all its features and circumstances, it omits material information that the average consumer needs og to take a transactional decision that he would not have taken otherwise. In the case of an invitation to purchase, the following information shall be regarded as material: the price inclusives of taxes, the manner the price is calculated etc and a right to withdrawal or cancellation, the existence of such a right. This whole contract should be void in the first place. They have cancelled my reservation, but they still haven't refunded my money. They did not bother to even reply my email when they promised to do so within 24 hours pertaining my cancellation fee. After reading all the complaints from this site makes me really furious. I have to call my bank if I do not get my money back within 10 days. Please stay away from AGODA.