Dear Sir,

My name is Ahmad Binbaz, I am a Saudi national living in Riyadh. I booked a two ways ticket to Dubai. (Attachment below)
We received the news that Riyadh closed with Dubai, so I have to cancel and refund the ticket. I tried your refund link but it wont work, i get a message saying that "this ticket is not refundable". I went to your offices, they said try threw WhatsApp. I tried, they led me back to the link without even giving me the time to explain the issue.
I am a member of Al Fursan with membership number 19709981.
As a loyal customer, I'll allow myself to express that this is not the way we are used to be treated from your team!

Kindly advise ASAP

Best Regards,

Ahmed Binbaz