Got a super bad experience with airasia Sg calling center, wasted 30 mins of my calling time yet I haven't made my booking.

(1) Try to google airasia sg calling center, it popped up the number of 6307 7688, apparently it's not working anymore.

(2) Got another number from airasiago which is 6823 2339, it went through but the person doesn't solve my problem and wasted 30 mins of my waiting time. There's only one word for my name (Not difference of first name or last name), that's why I couldn't book online as it's the required field. The person ended up telling me he has no idea as well after 30 mins of torturing and asked me to call the Philippine call centre.

It doesn't make sense at all, such a not professional person and doesn't solve my issue at all.

Huge room to improve.

I booked a flight to bandung for my family but a month before my travel date, i got a sms from Air Asia saying the flight have been moved to afternoon flight from 1040am to 1425pm. Unfortunately due to unforeseen reason, my mom couldn't make it so i called to push my mom flight to a later date which is 3 months later. Air Asia allowed FREE moved of date due to their changes. I called and spoke to a guy by the name of Ayat on 3/10/11. He said he will make the amendment & send me an email. A day before my flight on 6/10/11, I checked under "Manage my Booking", nothing been done so I called up again and spoke to a lady named Chandini. She still can said, nothing been up in the system, she will make the amendment & send email. After my trip, I checked again and shocked to see my mom booking under "COMPLETED", where else she didn't even travel with us. I called up again on 13/10/11 and spoke to a lady Leela. By then I was quite frustrated and she assured me will be done this time after putting me on hold for 15mins on the line. But again, today I checked, status still same "COMPLETED". I have no choice but to call them up again 14/10/11 and spoke to a guy called Hafiz. The most frustrating thing is everytime I called, I have to repeat all over again my story. This Hafiz told me, in the system my manager indicate only can push flight to 1 month of date. What rubbish! I was told all the while, 3months before it expired. Again he assured, his manager by the name of Alex Sidarha will make the amendment now and today. It's so damn frustrating with just one simple amendment and the airline customer service need me to call them up 4 times and repeat over & over again.! I know it's a budget airline but I also ever travel with other budget airline and never encounter such problem! What a service! This is my first time with Air Asia and very disappointing with their service..!

I had booked flight from Singapore and my original flight was cancelled and I was rescheduled to a 5am flight which I was not able to make. After numerous complaints thru live chat and reform, the customer service staff called and informing I have to pay extra to reschedule my flight and the only way I can changed my flight is to fill in online complaint form again which will take upto a week for them to respond! This company definitely has zero regards for customers and personally I would not be flying with this company anymore.