Despite the cheating of Air Asia, occasionally I find a flight I want, and I book travel months (maybe nearly a year) ahead to get the right price/deal.

Did this for Air Asia and KL to India. A few months later Air Asia cancels that route and offers a refund or will advise replacement travel at least 2 months prior to the flight date. So I wait courteously. 2 month deadline passes. A few days later I email. No reply. Email again. No reply. Email 6 addresses I've collected inside Air Asia. After a week, one reply telling me that they will contact me 2 weeks (not months, now) before the flight. I reply and say that's unacceptable as I need to book hotels, but I receive no reply. I re-email. No reply. After a week IO go to my local Air Asia office which tries to give me another email address, says they can't phone anyone, have no boss, cannot use email. Finally the kid phones someone, is quickly and easily given my replacement flights. Writes them on a scrap of paper, cannot do so on any official letterhead, cannot print anything from computer, suggests taking a photo of the computer screen until colleague tells him not to, and finally puts a 'chop' on the tatty piece of paper. I find that the Malaysia Airlines' flights have the same code as the original Air Asia ones for the same destination. WHF? Does this mean AA sold the flight routes to MAS, and is now trying to get prepaid customers to cancel and refund rather than honour its flight committments as this may cost AA more than the refund? I don't know.

I know that was my last AA flight. No more to the UK, nor Australia. Abandoned my regular ones to China a couple of years ago. Not sure I believe that Air Asia is the world's favourite low cost airline. Seems everyone I meet has a horror story and is actively sharing them with others.

The message is clear. Don't wait for governments. Vote with your feet, and be active in sharing your experiences amongst your friends and work colleagues about all bad companies:
- Air Asia
- Dyson Vacuum Cleaners
(that's a start...lol).

"When the buying stops, the cheating can too."