Ref: K53K6L

Teoh Hsin Jou, a young traveler, She can't get the connecting flight due to the previous cancellation flight from GZ to KUL on MH 377 14:40 (eventually delayed till next day 24th evening. Unfortunately, we need to purchase another ticket for her to travel from GZ to taipet BR 707 with additional cost RMB 3091.

In the midst of checking in at Platinum counter at KLIA on 24th Dec for MH 366 with another 4 family members, the ground staff tild me that we cannot cancel the ticket otherwise the returns from Taipei to KLIA will be voided. We are helpless but to make sure she has the valid returns ticket, We had been reminded the ground staff to follow up closely and revert, if any.

Unfortunately, while checking in in Taipei for MH 367 (K53K6L) we noticed that it left only 2 travelers under the booking number. Teoh Hsin Jou was unable to proceed further due to cancellation of the ticket and we again, without delay further, issue another ticket at the cost of TWD16, 929, ridiculous. We can't leave our kid behind! (Ticket Number 297 240620 1146).

With all the mess above, we are here to seek for a reasonable compensation for all the above.

James Teoh (Platinum Member 031 316 994)
email: [email protected]
Mobile: 012 398 7372