Submit a Complaint

Airsplat.com

United States

Consumer complaints and reviews about Airsplat.com

Elias777 Send email
 
Mar 16, 2012

poor products

We purchased two airsoft guns online. One never worked at all, and the other broke within a day of being used. When I called AirSplat to discuss this, they gave me the option of mailing the guns back for repair. AT MY OWN EXPENSE. These guns are heavy! They refused to pay for return shipping, refused to refund my money even if I did send it back - only gave me the option of having it repaired. Horrible customer service, and obviously the products they sell are not to be trusted.
Airsplat Send email
 
Mar 16, 2012

poor products

We regret to hear of any issues that our customers experience.

We do offer an industry leading 45 day warranty, and we are happy to stand behind our products. We have contacted this customer and are currently awaiting for a reply.

Unfortunately, return shipping is not covered under our warranty, but we are more than happy to sell return shipping labels from UPS at our cost. This will reduce the price of return shipping in most cases by 30%-50%. We will of course pay all of the shipping charges for the item to be sent back to the customer after return.

We encourage all of our customers to contact us via phone at (626)377-4361 or via email at [email protected] should any issues arise.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username