After so many days, there is no progress on this from Airtel presence.

Airtel Presence,
Is there any update ??? I have not received any call yet...

Mr Rakesh,
I have given my contact number so many times to Airtel Cutomer care. Please see my original post. You can see my contact number there. It is mentioned there -[My current contact num is +1 917 860 1932 [USA number]]

I didn't get any call OR SMS to this number,

Thanks,
Manu

Dear Customer(Manu1),

This is to inform you that your concern listed 23 March 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

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Hello,
I am Airtel postpaid customer ( 9871200932 ) since 5 years. I am in international roaming since last 7 months. Last month, I got the bill with GPRS charge Approx Rs 8K. When I came out from India, GPRS was not activated.

I am continuing follow-up with Airtel customer care via Email and phone from USA it self. (Req number - 42624748 ). They replied - On 31 Dec, 2012 they activated GPRS on trial basis. And Since I am on international roaming, I used the GPRS, So I have to pay GPRS charges. I have smart phone and mobile apps automatic use the internet if GPRS activated. It is not my fault if they activated GPRS without informing me.

I was not aware when GPRS was activated until I got the airtel bill. Now I am sending mail to 121 mail Id, I am not getting response except Acknowledge. And customer care is so helpless, they have only sentence - :"You have to pay"
[My current contact num is +1 917 860 1932 [USA number]]
Why I should pay ????

Every time, I am getting same response from Airtel. It seems that they are not reading my mail completely. Airtel activated paid service without my consent and now they are asking charge .

=================================================================
Dear Manu Kumar,

Ref: Email dated 25-03-2012, expressing concern regarding GPRS charges on your airtel mobile number 9871200932.

Thank you for your email to airtel and the opportunity to assist you.

We would like to inform you that as per your concern regarding GPRS charges we have checked the records and found that you have used gprs in IR location by using these networks(AT&T-USA) on 19-02-2012 and 03-03-2012. So you are charged as per your usage Without use this it could not charged in your bill.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Sandhya Rani
Customer Care
Bharti Airtel Limited


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
---------Original Message----------
From: [email protected]
To: [email protected]
Cc:
Sent: 25/03/2012 07:58:52 AM
Subject: 9871200932

Dear Airtel,
This is not resolution of the issue. Airtel activated GPRS without my consent.
I was not aware that GPRS is activated on my mobile. As I am on international
roaming, If phone is ON, it will use GPRS by default if it is activated. If you
refer to bill, all GPRS charges are from single day only and i was just
checking SMS. I got to know about GPRS when I got the bill.
Then please explain why I should pay the GPRS charge.

On Wed, Mar 21, 2012 at 1:14 AM, <[email protected]> wrote:
Dear Customer,

Ref: Email dated 21-03-2012, expressing concern regaridng the GPRS charges and
activation of GPRS without your consent on your airtel mobile number
9871200932.

Thank you for your mail to airtel and welcome the opportunity to assist you.

We wish to inform you that, the 200 MB GPRS pack is a trial pack of GPRS
service, which is Free Of Cost for one month from the date of activation. And
after one month the GPRS service chargeable as per 10ps/10kb usage.

We would like to inform you that the above GPRS pack has been activated on your
airtel mobile number effective 31-12-2011.

We wish to inform you that, there is no rental charged for the same.

Hence, as you have accessed the GPRS on International Roaming the GPRS charges
has been levied.

Should you require any further online assistance, you may contact our 24x7
helpline at 12118 (Chargeable at 50 paisa for 3 minutes) from any alternate
airtel number. While calling from other service providers, please dial
8130312118 (Chargeable as per the respective network charges).

We hope that we have been able to fulfill your query suitably.

Please do write in for any further assistance.


Yours Sincerely,
Vijay L
Customer Care
Bharti Airtel Limited


Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=1B7D9BE41E7F
838588F3117985848989FC 0 1
D68E87495F6197F80898B8A8E88898188F1147A828B8BF1&refno=Qrc12103120503078386105


---------Original Message----------
From: [email protected]
To: [email protected]
Cc:
Sent: 21/03/2012 05:47:23 AM
Subject: Re: 9871200932 [|BAL|Qrc11503121703348314292|]

What is the update here?
Again as mentioned earlier, I never asked Airtel to activate GPRS on my mobile.
So I am not going to pay any GPRS charge to Airtel. Please get back ASAP.

On Thu, Mar 15, 2012 at 11:21 AM, <[email protected]> wrote:
Dear Customer,

Ref: Email dated 15-03-2012, expressing concern regarding the charges levied
towards GPRS service for your airtel mobile number 9871200932.

Thank you for your mail to airtel and the opportunity to assist you.

To address your current concern, we have already raised a complaint regarding
the GPRS charges with the relevant team. For your reference, the Unique Service
Request number is42624748. Our team will be contacting you by 21-03-2012, 03:03
pm with an update on the same.

We thank you for taking out the time to voice your concern. At airtel, we
believe that it is our customers' feedback that helps us to improvise on our
services.

Please do write in for any further assistance.


Yours Sincerely,
Hari Krishna
Customer Care
Bharti Airtel Limited