I know longer have alarm force and contract has been up for 1 year. They told me it went to collections. Telus bought alarm force and in August telus charged my bank from the void blank cheque I gave them for $300. The bank reversed it and warned them not to do it again as they have no authority, especially since they sold the debt to a collections agency and were already paid for it and had no valid contract. They didn't charge it in September but tonight they charged another $300. I can't believe this company. Thieves

I contracted alarm force to protect my property from would be criminals but later found out that they were both cut from the same cloth. I installed the system at a property that is unoccupied for most of the year. My first four months was a disaster, the alarm system would go off for no reason, sometimes leaving you to think the house must be haunted and this system must be set to ghost mode!! From reading a few complaints I see that spiders and ants can trigger the alarm too hence I am not as scared anymore.
I decided to cancel the service when the cops call me and threatened to start billing me whenever the alarm go off and they had to drive by to check. Knowing my history with the cops and speeding tickets I didn't want them to be billing me for anything else especially something a spider, ant or ghost did. I called alarm force asking them to cancel my service as it is faulty and I am more nervous with the service because now even the cops will be coming after me because of there faulty system. The young lady chuckled for a while then said they cant cancel unless i pay up the 2 years 7 months left on the contract. I asked if i could pay a penalty and send back their brand new equipment and she said the penalty was basically 2 years 7 months and a return of the brand new equipment. i said i would fight this and she basically let me know alarm force wont fight with me but the collection agency will. Backed in a corner i decided to search to see if anyone had won a fight with them and their seemingly iron clad multi page contact that you need a magnifying glass to read the fine print. Unfortunately we seem to all be bawling or eyes out wondering how could we have been so blind to let this criminal in our homes.
My kids and my credit rating is the two most important earthly thing to me right now and i wont allow any to get hurt so I guess i will be stuck with the 'wolf in sheep's clothing' for the next 2 years 7 months. Going forward I would prefer to take a chance with the criminal that sneak in one day of the year with the possibility of being caught and jailed by the police as opposed to the criminal that brazenly walks in your house and rob you every day for 2 years 7 months with no possibility of being caught or jailed by the cops.
LET ALARM FORCE IN YOUR HOME AT YOUR OWN PERIL

I've been a customer of Alarmforce for 7 yrs now,
My first alarm system with Alarmforce seemed to always stop working at times which is very frustrating so Alarmforce suggested I upgrade to their new system which I did at extra cost to me and it's been a nightmare ever since, this system is worse then the last one and continues to stop working, my repeated attempts to have Alarmforce come and remove their faulty system is fruitless as supposedly when I upgraded it automatically put me back in a contract for 3 yrs , this was not mentioned when they offered to upgrade to fix the problem so know I'm stuck with a faulty alarm and a contract. I had the technician out 2 days ago to fix a camera, I had to wait 2 and a half weeks for an appointment, the technician fixed the one camera again and now the other camera is not working at all again.
I did this in plenty of time as I was going away for vacation for 3 weeks and wanted to make sure it was all working while I am away.
Now I have no security while I'm away. Great job alarmforce.
When I needed the alarm to work last month when I was alone with the kids and there was an intruder on my property the cameras again were down so the police had no evidence that he was on my property.
I just want you to come and get the alarm and be done with it.
I don't need the extra frustration, I got the alarm in 2010 for protection as I'm a single parent and on a budget and now I'm still paying for it and it doesn't work properly.
UPDATE
Well Alarmforce came to fix my front camera and after it was installed ithe trchnician showed Me the camera pic and it was all shaded and dark with a purple lens over it, the technician said the purple picture it was showing would go away in half an hour or so after it adjusted to the light which of course it didn't, they came out again and changed the camera twice again before it worked properly, they informed me as I was concerned that when the doorbell was rung it no longer ringed to my phone so I could talk to the person at my door that that option was no longer available and now it would send a notification to my phone, it does send one but it takes 2. 1/2 minutes before I get the alert and by then the person has left as their was no answer.
Please don't get caught up in the conversation with them that they would come out and replace the faulty equipment with up to date ones then they don't tell you they just got you with another 3 year contract.
After being with this company as a client for 8 years and many days off of work to stay home and wait for repeated repairs they offer to cancel if I pay them 1236.00 plus tax??
I am taking this to the CRTC and Consumer Protection offices and also have a few newspaper contacts doing a story on the Alarmforce Reviews and how they are not a good choice as an alarm company, The thousands of reviews say it all, there are no happy customers at this company.

I've been a customer of Alarmforce for 7 yrs now,
My first alarm system with Alarmforce seemed to always stop working at times which is very frustrating so Alarmforce suggested I upgrade to their new system which I did at extra cost to me and it's been a nightmare ever since, this system is worse then the last one and continues to stop working, my repeated attempts to have Alarmforce come and remove their faulty system is fruitless as supposedly when I upgraded it automatically put me back in a contract for 3 yrs , this was not mentioned when they offered to upgrade to fix the problem so know I'm stuck with a faulty alarm and a contract. I had the technician out 2 days ago to fix a camera, I had to wait 2 and a half weeks for an appointment, the technician fixed the one camera again and now the other camera is not working at all again.
I did this in plenty of time as I was going away for vacation for 3 weeks and wanted to make sure it was all working while I am away.
Now I have no security while I'm away. Great job alarmforce.
When I needed the alarm to work last month when I was alone with the kids and there was an intruder on my property the cameras again were down so the police had no evidence that he was on my property.
I just want you to come and get the alarm and be done with it.
I don't need the extra frustration, I got the alarm in 2010 for protection as I'm a single parent and on a budget and now I'm still paying for it and it doesn't work properly.
UPDATE
Well Alarmforce came to fix my front camera and after it was installed ithe trchnician showed Me the camera pic and it was all shaded and dark with a purple lens over it, the technician said the purple picture it was showing would go away in half an hour or so after it adjusted to the light which of course it didn't, they came out again and changed the camera twice again before it worked properly, they informed me as I was concerned that when the doorbell was rung it no longer ringed to my phone so I could talk to the person at my door that that option was no longer available and now it would send a notification to my phone, it does send one but it takes 2. 1/2 minutes before I get the alert and by then the person has left as their was no answer.
Please don't get caught up in the conversation with them that they would come out and replace the faulty equipment with up to date ones then they don't tell you they just got you with another 3 year contract.
After being with this company as a client for 8 years and many days off of work to stay home and wait for repeated repairs they offer to cancel if I pay them 1236.00 plus tax??
I am taking this to the CRTC and Consumer Protection offices and also have a few newspaper contacts doing a story on the Alarmforce Reviews and how they are not a good choice as an alarm company, The thousands of reviews say it all, there are no happy customers at this company.

I've been a customer of Alarmforce for 7 yrs now,
My first alarm system with Alarmforce seemed to always stop working at times which is very frustrating so Alarmforce suggested I upgrade to their new system which I did at extra cost to me and it's been a nightmare ever since, this system is worse then the last one and continues to stop working, my repeated attempts to have Alarmforce come and remove their faulty system is fruitless as supposedly when I upgraded it automatically put me back in a contract for 3 yrs , this was not mentioned when they offered to upgrade to fix the problem so know I'm stuck with a faulty alarm and a contract. I had the technician out 2 days ago to fix a camera, I had to wait 2 and a half weeks for an appointment, the technician fixed the one camera again and now the other camera is not working at all again.
I did this in plenty of time as I was going away for vacation for 3 weeks and wanted to make sure it was all working while I am away.
Now I have no security while I'm away. Great job alarmforce.
When I needed the alarm to work last month when I was alone with the kids and there was an intruder on my property the cameras again were down so the police had no evidence that he was on my property.
I just want you to come and get the alarm and be done with it.
I don't need the extra frustration, I got the alarm in 2010 for protection as I'm a single parent and on a budget and now I'm still paying for it and it doesn't work properly.
UPDATE
Well Alarmforce came to fix my front camera and after it was installed ithe trchnician showed Me the camera pic and it was all shaded and dark with a purple lens over it, the technician said the purple picture it was showing would go away in half an hour or so after it adjusted to the light which of course it didn't, they came out again and changed the camera twice again before it worked properly, they informed me as I was concerned that when the doorbell was rung it no longer ringed to my phone so I could talk to the person at my door that that option was no longer available and now it would send a notification to my phone, it does send one but it takes 2. 1/2 minutes before I get the alert and by then the person has left as their was no answer.
Please don't get caught up in the conversation with them that they would come out and replace the faulty equipment with up to date ones then they don't tell you they just got you with another 3 year contract.
After being with this company as a client for 8 years and many days off of work to stay home and wait for repeated repairs they offer to cancel if I pay them 1236.00 plus tax??
I am taking this to the CRTC and Consumer Protection offices and also have a few newspaper contacts doing a story on the Alarmforce Reviews and how they are not a good choice as an alarm company, The thousands of reviews say it all, there are no happy customers at this company.

I was a happy client for a few years but had an awful experience when I moved and cancelled my service. I was intending on using them again at my new place but they were so horrible to deal with that I will never work with them again. Even though I paid them in full and returned their hardware, they claim they didn't receive everything and sent my account to collections. Here is the sad story.

Before I moved I called to let them know that I would be moving and if I could schedule an appointment to remove the hardware and replace it at my new location. I told them that the new tenant was interested in having an alarm too. They were excited about the prospect of a new client and we agreed that the new tenant could take-over my equipment and they would install new equipment at my new location. But then they screwed-up. They tried to get a new tenant on a year lease to commit to a 2 year agreement service. She wanted to go month to month seeing she didn't know how long she would be there for. Also the hardware was already installed, I was a month to month customer, and my service agreement was already fulfilled. They wouldn't budge and so she told them that she couldn't agree to their service. I had already moved-out by that time. She told them they could come and take-out their equipment but they refused that opportunity and told them it was my responsibility to remove and return it.

I was very upset with them because I handed them a new client and they completely screwed-up the conversion, which also meant that it would affect the deal I got at my new location. I told them I could not return the hardware because it was installed at a location that I no longer had access to, seeing I had already moved-out. They again refused to remove the equipment themselves.

Finally after hassling me for months, I arranged to return to the location and then removed and returned their equipment. I thought this would end everything but this is where AlarmForce showed how awful a business they really are. They only logged 3 of the 5 hardware pieces that I returned, a dishonest practice others have also reported on this board. I think they left me a voicemail message but at that point I was so fed-up with them that I probably didn't call them back. This is going back 5 years now - and still not settled.

They claim they send me a letter saying they were missing hardware but it was to my old address and would have been returned to they sent it over a year after I moved-out and I no longer had mail forwarding. So they send this fictitious amount to collections. Now I get phone calls from CBCC collections. Just robo calls telling me to call them back and a case number. I finally called them one day to find out what these calls were about and was shocked that 5 years later this issue hasn't gone away. In total it has been just over 6 years since I closed my account and 5 years 3 months since I returned the hardware to them.

Why is this significant? In B.C., Ontario, Newfoundland and Labrador, unsecured debt is extinguished after the limitation period ends, provided the consumer doesn't make a payment or acknowledge the debt in writing. I'm in BC so the limitation period is 2 years so the debt should already be extinguished, meaning they can't sue me - nor would they for the $250 they claim is owed to them.

So I just call blocked their phone number and not worry about them. Their business practices are deplorable.

I have been with Alarm force for almost 10 years paying each and every month. Not once during that time did they call to see if my system was in need of an update (not wireless). I have not had an landline for almost 2 years and not once did they call to check, BUT each and every month they have received their money. last month I tried to cancel and was told I missed the cut off date and I need to go to LoyaltyAlarmforce.com to request cancellation. You can only leave a very short message so they will contact you once again. I was told that I needed to return the equipment that obviously has not been working to them (can't imagine who wants this age old equipment). I sent 4 messages and each once sent me an email saying they would contact that nite a week later still no call. I am waiting for the label, etc. to return equipment.
The customer service staff are not the most helpful nor are they pleasant. This company is awful to deal with they are dishonest and deceitful when dealing with their customers.

DO NOT DEAL WITH THIS COMPANY, YOU WILL TROW AWAY YOUR MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Before I begin I have gotten alarm force to change the motion sensors. The alarm goes off all hours of the morning for no reason.You'll get someone coming on the two way voice system minutes later because they don't always get the notification right away ask u if your ok, than tell u to turn off your system. If their telling u it was the back/ front door., why would u turn off your system not knowing someone had gone in the basement. If you come across this problem treat it as if someone is in the house, don't go in the situation thinking it's s false alarm. Also a lot of the time coming or getting out of the house, we don't get a warning the alarm is on and starts blaring. The kids have gone to play in the basement with the alarm on and nothing goes off, but apparently a spider in the basement can trigger it. Lol. Our system is set to go off after 15 seconds, we have tested it and a lot of the times its way longer. This defeats the purpose of having an alarm system. Your pretty much on your own. After the trauma in middle of the night, the inconvience of having to wait around for someone to come to the house to take a look at the system, the ongoing calls I have to make. Than finally you get the pleasure of speaking to mr lippy tell you if you don't cancel your apt with us within 24 hours, there will be a fee charged to your account. This is getting tiring, need to sleep. . Better turn on the alarm for a peace of mind. 🙈

I got a system installed system never worked right I have had to pay to my county 911 system over a hundred $ because the system keep going off when there is no one at home. I call and complained they came out and check the system and charged me a fee to come out to service they own equipment, keep in mind I paid over $300.00 to installed the system. in November of 2014 after my contract expired I call to cancelled the service, the person I spoke to advise me to suspend it for 2 months I agreed. In January 2015 they reinstated it without my permission. When I received my first bill I called and canceled it they said ok never at that point she told me to return the equipment. About a month ago I received a called from a collection agency stating I owe $625.00. I asked for what they stated I did not returned the equipment I said no one told me to return the equipment. They then send me a label to return the equipment which I did. I received a call today telling me after the return of the equipment I still owe them $395.00 which they are willing to cut in half if I pay them today. I asked why so much she stated that because I did not cancelled in writing the renew my contract and for me to read the find print.

Pay careful attention to the customer reviews and complaints on BBB. They are spot on about Alarm Force and their terrible product and service. So many people can't be wrong

Monitoring Doesn't Work - they cannot monitor if there is no phone line, and they don't call you when the system cannot phone back to their monitoring center. They will just keep billing.

I am a 23 year member of one of the larger municpal police forces in the country.

I called to cancel my contract with Alarm Force. The quality of their equipment and service is substandard. The only reason I was with them is because the builder I purchased the home from had a contract with them.

I was told to return the equipment, but the person told me not to worry about the single motion sensor that was mounted high up on a wall. I would later be sent a bill for $300. I called and spoke to one of their "customer service" reps. I asked if the phone call was recorded. They said yes. I then asked them to pull up my previous phone call with customer service so that there was proof that I was told that I didn't need to return the motion sensor. Of course in this case, there is no record of that call.

I have since returned the motion sensor, but Alarm Force continues to request the $300. They have now forwarded the claim to a collection agency.

For a company that is supposed to protect their customers from "robbers", I find it ironic how they treat you when you decide to terminate service. Their business practices are unethical. Their customer service is non-existant.

I WOULD NEVER RECOMMEND alarm force TO ANYONE.

So I got alarmforce about 4 months ago in my apartment unit. I have moved into a house in a basement apartment where I wouldn't need the system but I transferred it anyways... Technician came tried to install and can not get cellular signal in the basement where I am... Wwherever he tried it wouldn't work. He advised me to call customer care. While on the phone with customer care on my cell phone in my basement with 5 bars of connection they told me I HAVE to get a home phone... When I advised I'm on a budget she said I'd be paying for something that wouldn't be hooked up monthly than. What a terrible business! Waiting to speak with manager on Monday.

So I had my system for many years and probably only used it for 2 -3 months in all. I recently decided not to continue. By the way, Never had an increase because I told them after the initial 3 years that the equipment was paid for by that time and there was no justification to pay an annual fee which includes equipment. I pay 300.00 a year for full service.
Anyways, I sent them a fax to advise them that I will not be requiring their services in the future. They advised me that they would send out a label and I was to package and return the 10 year old equipment or they would send me a bill every month. I mentioned that as I have no contract I will not accept ant bill. Of course they mentioned that they would just send it to collection. Of course they have yet to specify what components I have to return and since they provide no packaging material (box or other) I will have to send it with what I have. God help them if I get a single bill or call from a collection agency. In Quebec the have increased the small claims limit and I will use it to its maximum.

I just find that after ten years of my payments with no delays or problems they are very cold and unaccomodating. we are adding another home in the U.S. and probably moving next year to a new home in Quebec. I guess if we want a new system for our new home they just lost out on the chance of retrieving me as a customer. ANYONE BUT ALARMFORCE IN THE FUTURE.

I tried to cancel my contract before it was up and was told that I couldn't. I told the rep to put a note on my file that I didn't wish to renew and my contract should be cancelled when it expired. The month after it expired, they took another payment so I stopped payment for the following month. They installed all the equipment when you sign up but when its over the customer must uninstall and return items. I returned all the items and have a receipt yet they claim I have returned one or some of the items depending on what part of the conversation we are referring to. I asked why would I keep any of the items when they are worthless to me. They claim they are referring me to a collection agency. This is so disreputable.

I generally have no complaints about Alarm Force's service. However, I sold my home and am moving into a secure apartment complex that doesn't need service. Well the answer is too bad, so sad - have to pay through my 3 year contract. I can't understand why the contract is not tied to the home itself - if you sell your house that should be it. Other alarm companies don't have 3 year contracts you can't void, can be cancelled for LOGICAL reasons and in a world of so much change Alarm Force's system is antiquated anyway. I'm very unhappy that I'll be forced to continue service to an apartment that doesn't need it, or pay out a whole year. Customer service could care less - made me feel like I was an idiot for even asking. Yet when I took on the service no one even mentions that you're tied for 3 years no matter what. If you're looking for an alarm company BEWARE. This is not good business!

Back in November 2006, we had Alarm Force two-way voice command installed in our GTA townhouse. In August of 2012 we moved to Whitby and had our Alarm Force Service re-installed in the home we purchased. The Technician came out, did the install, and provided us with a phone for the wireless system. I signed for it, he left a copy and off he went.

In November 2012 we discovered we needed to have all the windows and doors changed in the house and contacted Alarm Force to have the contacts re-installed. The window and door contractors had removed the doors and I jumped to make sure we had the contacts from the doors, before they were thrown out. I had secured one contact to the front door and didn't think it would stay. They said it would cost $50.00 and advised me to call back and set up an appointment for the Technician to come out. I didn't like it, but I called them back to have them come and do this and had to leave a message, which I did. The second contact was put on a shelf near the side-door ready for when they came. I was taking online courses and was home for nine months, lost track of time and the return call, which never came.

Throughout the next couple of years, there would be times when the keypad would not set the alarm and would have to be 're-keyed' a second time to hear the 'armed' word come from the voice box. I thought I'd keyed it in wrong or not touch the number hard enough. Or I'd key in the code to disarm it and no 'disarmed' would come out of the voice box. Other times the code would need to be punched in a couple of times, for it to say 'disarmed'. I never thought it was faulty equipment, they gave me brand new system, I thought I'd made an error. After reading some reviews lately, I now know it wasn't me.

Then came the day when I was out of town working and received the call from Alarm Force saying that the front door sensor was triggered and if they should send out the authorities. I wasn't expecting anyone at the house and directed them to send out a car to investigate. I was anxious waiting, and needed to know, so I called my neighbour (a police officer) to take a look. After I explained the call from Alarm Force, he immediately went over and investigated. I directed him how to gain access to the house with keys, and the access code to disarm the system. He calmed my anxiety and said nothing was ary on any of the floors, or the exterior of the house. I then waited for Alarm Force to call me back to inform me of the same.

The call didn't come after half an hour. I'd stopped working when I'd received the call, and thought they'd call me back by then, but they hadn't. When fifty-five minutes had passed, I got on the phone to them. After going through their phone system, I finally got someone in the customer care department, whom advised me that the security car had reported back to them that nothing looked suspicious from the outside. (This would later be confirmed to me by another neighbour who saw the car that came by around 11:50 am that day.) The car had reported this to Alarm Force at 11:55 (approx.) that day and to Dispatch, yet no one at Alarm Force, thought to call me to ease my mind. I didn't know, and no one told me during the call from Dispatch, that they didn't call customers back to ease their mind and let them know that their home was okay. I found out that it wasn't on my 'file' in order for them to provide this to me, the customer.

I was livid. What the heck do I pay a monthly fee for, for the past eight years! I was never informed that it was an 'additional service' which wasn't offered unless you 'asked' for it. I was going by what the Security Technician told me. I didn't realize it wasn't an automatic 'courtesy call' to ease people's minds, especially when they can't get to their home right away. So I called to complain, spoke with Dispatch and they directed me to Customer Care, and I had to leave a message for Customer Care. No one returned my call.

I started looking for another monitoring company and found one. So I called Alarm Force to find out how to get out of my monthly payments to them, instead of cancelling my automatic payments through my bank. They said I had to pay the remainder of my agreement which was 11 months totalling $398.97. I didn't realize I was under contract with them, only for the equipment.

Now I wait. With no email from Alarm Force’s Customer Care Department to read that shows me that I signed a 36 year term contract yet. Why did I give the girl my email if not to get something back right away? So I'm voicing this concern to the BBB in the meantime, in the hope that they can help. And I'll also voice to the CRTC whom I understand govern these types of things.

Despite the sensors going off in the middle of the night if the batteries are low (very scary), I contacted them to get different equipment because I moved from a 4000 sq ft home to a 1500 sq ft condo. I knew I was still under contract with them so I wanted to get equipment for my current needs. NOPE! I have to pay out my other contract no matter what. This company is ONLY concerned about their contracts, they do not care about servicing their customer's needs. I was willing to continue to be their customer with the proper equipment, and now I am telling anyone reading this about how terrible they are. Why would ANY company not want to work with an already signed up customer? ONE THAT ONLY CARES ONLY ABOUT MONEY, that's who. Do yourself a favor and find another company!!!! Preferably one that has no contract as they are out there. Since I cannot use this equipment, they sent a lable to return it. Then sent a bill for 14 months of unused service INCLUDING tax! I don't think you should have to pay tax on something you are not using and I'm going to check this out. I'm also going to file a complaint with the BBB.

DO NOT SIGN UP WITH THIS COMPANY!!! You will regret it.

The company was nice and pleasant upon getting the service. Had no problem throughout my service time. Then I had to move and the service wasnt offered in my new location. I called the company and asked what I needed to do to cancel my contract. I was told I could only cancel if the service wasn't provided in my area but the first option would be to have someone take over my contract ( a relative or friend). I reply WHAT there's no way I can do such a thing and stated that the service wasnt offered in my new location. I was told I had to show proof of my new location and send in a cancellation form and they would send a return label for the product. I did that and the return label never came. I got so caught up with my move and work I forgot to contact them back. Five months later I received a message saying I owed 238.00. Called back thinking they was charging me for the product and came to find out they where still billing me after turning in a cancellation form and proof the service was provided in my area. The agent was rude saying I'm still responsible for my contract even if I cancel and that if I didn't pay, my account would go to collections. I got upset and said why in the hell would you continue to bill me after giving proof of no service. She began to become even ruder with forceful response and I hung up.

I called back two days later about information to send the product in and informing them I would pay the 238.00. She then say I'm still responsible for 60% of my contract which is 320.00 total amount due is 540.00. I told her she was crazy to think I was paying them $500.00 for service I only had for 9 months. I told her how are they charging me for something I have no access to and they no I dont. The service is not available in my area. Her response was "its not my problem you moved where we dont provide service" I got out of my character at this point, but wont share that with you all.

I pulled up the Better Business Bureau and filed a complaint.

Latoya needs customer service training. She seems to believe what she has to say is more important than listening to the customers remarks. Customer service representatives should at least listen before they start providing a resolution to what they don't even know is the problem! Sometimes the customer just wants assurances that the company cares enough to listen and at the very least acknowledge there is a problem! We, the customers, are aware you've probably heard our complaint in the past or at least a complaint with similar components however that's no excuse to become dismissive. Last, remember if a customer has the fortitude to pay your monthly fees we are probably intelligent enough to comprehend the rude repetitive rantings of a customer service rep who doesn't have the wherewithal to just listen!

The Alarm Force's customer service was not courteous, not helping at all. I wonder if that is the reason he got hire, to reject the customer's complaint, not solving them. Here's the situation: I had my bank account changed two weeks before next month charge. The information was taken and confirmed. Following month we get letter that the payment was rejected and we get charge $20 + tax. We called them right away, and the lady admit their mistake and asked us to fax over the new information, and they will void the adm fee because that was their fault. However, a couple week later they charge our bank additional $22.40 + $0.50. I called again, and now they pointed that it was our mistake to give the wrong information. We gave the same information at first time as well as second time. If they can charge us second time, but not the first time, guess what.. you know who's side made mistake..
But the customer service (Sherman) was not polite, and refuse to return the fee. What a rip off?!? Alarm Force just get people into the contract for 3 years and just charge extra whenever they can. They made a mistake (charged the wrong account), but charge us, the customer who stuck on the contract, to pay for their mistake. So, be careful... next time they might charge us extra just to call them.. they will charge us as much as they can..
I wish I did the survey little bit before I signed the contract before..