I returned my lease when tern was up. I forgot to put in the third row seats, a week later I received a bill from ally for $1400 for same. When I called to rectify same. I was told that car was sold already . My complaint is that I should have been given the chance to rectify the issue before it was sold. there was no inspection or communication. I have the seats and have paid the $1400 to ally.
What can I do to get some justice ?

Company failed to send release of lean when car was paid off. After requests for 4 years I gave them a Fed Ex # to overnight the release by 10:30 am delivery. This was not done which cause me to lose 2x sales of the vehicle.

Ally told me it would close my account if I did not provide a physical street address. I value my privacy, and I have a post office box which receives all my mail. This is a common practice in the United States and has been so for a very long time. Anyway, I told Ally to go ahead and close the account. There was no attempt to transfer me to an account recovery specialist, no understanding of privacy; it was goodbye to the customer, full stop. This is a despicable bank. That must be the reason why so much official effort is being made online and elsewhere to portray Ally as "number one," as if this bank is the greatest thing since sliced bread. It isn't. To Ally, the customer is an adversary.

We are in the process of selling our vehicle that is financed through Ally. I was surprised to learn that the person interested in our vehicle obtained our payoff, just by supplying the VIN through their phone automated system. I called Ally to have someone explain to me how can someone gain this information without out permission? I was told that if you speak to a live agent, you will need to supply SS number, Account number and verify VIN. But if you call their automated phone number, you can enter the VIN and you will automatically have access to the payoff.

I asked to speak to a customer service supervisor and I ended up speaking to a cold non-sympathetic Ally employee. I made several attempts to explained to her my concerns, but instead I was told that It was my fault for disclosing my VIN. I requested to speak to someone that could better help me, but as you could imagine, I was told in order to speak to upper management that would need to write a letter and request that someone call me back. I was not given a name or email address, only a PO BOX address. Is this the type of company you want to partner up with? My answer, NO!