I purchased a used 2011 Subaru with the Limited Powertrain warranty. Limited really means, they will try their hardest to not cover any repairs. In my case the transmission started going bad. The shop that repaired it did so by replacing the valve body. They originally said they wouldn't cover it because it wasn't an internally lubricated part. The warranty covers, "TRANSMISSIONS: All internally lubricated parts of the transmission ...". The valve body is part of the transmission and Subaru's own mechanics would have replaced the entire transmission for $9,000, which includes the valve body. There is oil running through the transmission valve body with various parts; screens, metal balls, ... etc where the parts move and oil flows.
The only exclusion in the warranty documentation are "Any damage to the transmission resulting from failures including, but not limited to, transmission coolers (even if internal to the radiator), sensors, solenoids, electronic failures of the valve body." There was no known electronic failure to the valve body." Three impendent mechanics ran the electronics test prescribed by Subaru that shows NO electrical failures exist in the valve body. That means it is NOT a sensor, solenoid or any other electronic part failure.
This warranty company consistently denies claims based on their own interpretation of vague fine print in the warranty making up their own failures that do not exist. I don't understand what isn't clear about "ALL INTERNALLY LUBRICATED PARTS".

Alpha warranty services .will not let aamco rebuild my transmission. instead they are sending one in from Best salvage yard in arizona.Are you kidding me!The transmission also is gonna have 130.000 miles on it!

I purchased a vehicle from EXOTIC MOTORS of ROLLING HILLS, ILLINOIS. The finance manager-Jennifer-sold me a worthless ALPHA WARRANTY for $5000.00 . As soon as I had an issue with my Mercedes-Benz G-500, they refused to pay using "PRE-EXISTING" as their excuse not to pay. Google ALPHA WARRANTY and see all the similar complaints. A "CLASS-ACTION LAWSUIT" is being prepared.

He mentions he is going to file a class-action lawsuit. It’s important to keep complaints in perspective. We have a 99.999% satisfaction rate. That percentage is an exact figure! Of thousands of customers we service every year, we have a total of 2 complaints on this website. That’s right 2 complaints. And in fact, both of these complaints are from the same customer.

We do regret this customer’s frustration but encourage people to review the entire facts for themselves and make an informed decision. Please keep complaints in perspective.

If you wish to review the complaint filed by this customer, you can do so at http://www.complaintsboard.com/complaints/alpha-warranty-utah-c576556.html#c1173197. We encourage you to read through his complaint and our response and make a decision for yourself regarding the circumstances of his claim.

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