Me:its regarding my one plus phone
You are now connected to Divya from Amazon.in
Divya:Hello Pallavi , A very good afternoon to you!Welcome to amazon service my name is Divya. I'll be glad to help you today.
Me:Well Divya!I placed an order long time back for one plus 5 and after prolonged follow up was told to cancel it and reorder and was told that i would be given same price for product
pls check the history of chat
r u there???
Divya:Yes I am doing the same as per your request am checking the last chat.
Me:sure pls do and let me know once u r done
Divya:May I place this chat on hold for a while I look this for you?
Me:it has been a prolonged harassment .. pls do the needful i m waiting
Divya:I can certainly understand your situation and I am really sorry that we had to cause you such an inconvenience, You can take my words that it was never our intention to let you down.
We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.
we strive everyday to ensure one thing only and that is Customer Satisfaction and yet sometimes owing to our mistakes we had to let you down, I'm really very sorry for that, Please allow us another opportunity and I assure you we will do everything possible to rectify the mistakes that we have done
May I place this chat on hold for a while I look this for you?
Me:u mean d chat would end?
Divya:I wanted to check your previous conversation so give me a moment to check your previous chat .
Me:k
Divya:Sorry Pallavi .
Did you contact us on phone or call regarding the order , as I have check your previous conversation shows you contacted through phone .
I don't mean to rush you; however, the chat has been idle for a few minutes, and I'm wondering if we're still connected.
Me:yes
i have been following up telephonically
and have been requesting everytime to drop an email of the chat
but half of the times d mail was sent
and half times it wasnt
Divya:So I am not able to get the previous conversation and this is chat profession .
Me:alright
but can u see the the order i placed
Divya:Could you please elaborate the query so that I can assist you accordingly in the best possible way?
Me:one plus 5???
Divya:Could you please help me with the issue complete details which will help me to solve the issue and help you with the solution .
Me:sure i was expecting order by 25th but after following up till 27th i rescheduled it as i had to go out station. The customer care people wanted me to to cancel it but i did not as i wanted the phone
Divya:month?
Me:after rescheduling and still not getting it for two days i had no other option than listening to customer care people and cancel it
september
but i was assured that i will be able to order from same account on same price as an exception
now i have been following up to give me the same in written but they are not writing it but say that i will get a cash back as the personnel has mentioned it in their chat and i dont trust them this way any more
i cancelled on i think 8th oct
Divya:Did you place order again?
Me:no how can i place it without being assured in written after so long harrassment
i wont block my money again
but its my right to get the order i placed and that too at same price as i paid all in advance then and there
Divya:I do not want to fake promise you like other agents and could you please help me with the order number of one plus 5 ?
Me:i never wished to cancel it
Divya:Are you referring for the refund of the cancelled order?
Are you wanted to place new order on the same price which you have placed for the first time ?
Me:Order Details
Order #407-7244721-1592314
Placed on Saturday, September 23, 2017
OnePlus 5 (Slate Gray 8GB RAM + 128GB memory)
Electronics
Sold by Rocket Kommerce LLP
Rs.37,999.00
Item Subtotal: Rs.37,999.00
Shipping & Handling: Rs.50.00
Promotion Applied: -Rs.44.64
Order Total: Rs.33,498.00
Divya:Could you please help me with the order number if possible ?
Me:it included a cash back of ten percent on the card i placed order from
so it was costing me 30000 approx
Divya:Could you please do me a favor for me Pallavi ?
Me:?
Divya:I have some confusions with your concern so I wanted to clear in order to solve the issue .
As I have check refund is issued for the order on 10th of october to your original payment method .
Me:so
i never wanted it
i was assure re order and the cost would remain same
Divya:Still I am not getting information to solve the issue .
Me:and an exception was given to place from same account afain to me
but now my concern is i m nort getting same price for the product
no cash back as promissed is visible then how can i place the order
Divya:Could you please elaborate the query so that I can assist you accordingly in the best possible way?
Still I am not getting information to solve the issue .
As I have check refund is issued for the order on 10th of october to your original payment method .
I have some confusions with your concern so I wanted to clear in order to solve the issue .
Could you please do me a favor for me Pallavi
Are you referring for the refund of the cancelled order?
Me:also, the exchange phone value has come down to 3400 from 4500 for no fault of mine
cancelled and refunded are same dear but i wss told to cancel in order to reorder
did u get me?
Divya:Pallavi you finish your concern and I will solve the issue .
No there are some interruption and no information for the quiries .
Me:alright
Divya:Pallavi do me favor finish all your conerns and I will solve the issue .
I understood Pallavi .
As the agents told you cancelled the order .
You need the order on the same price .
Me:i am rewriting 1. i was told to cancel as the order was lost in transit 2. i was told to reorder and was assured of same price 3. i had a exchange value of 4500 for my redmi 2 and ten percent cash back 3. but i waitied till d time i get my refund as it would be blocking double d amt 4. now my final concern is i m not getting the same exchange value it has reduced to 3400 from 4500 and ten percent cash back promise needs to be reassured
Divya:And you need cashback on the same price
Why you were told to cancel the order and may I know the reason ?
As the item lost in transit
You cancelled the order .
Me:ur colleague was saying there is a mistake at our end and it seemd its lost or courier people are not responding something like that
how do i know the reason
i did not get it thats it
Divya:As the item lost in transit you were suggested to cancel the order ?
Am I right ?
Me:see it was lying i think in bhiwadi or bhiwani and wasnt moving from there for four days and this is what i could see tahts it
rest u tellme
where is it
what happened
Divya:As the item lost in transit you were suggested to cancel the order ?
Me:u r the employee
Divya:Am I right or wrong ?
Me:i spoke tio ten odd people
Divya:As the item lost in transit you were suggested to cancel the order ?
Me:yes one lady told me
others were reluctant
but she did
u8 tell me y did i not get it
and y cant u c my order detauils
r u not an employee of amazon
Divya:I am not getting the chance to speak on the issue .
Me:pls do dear
Divya:I assure I will solve your issue .
I understood that our agents suggested to cancel the order as the item lost in transit am I rite or wrong ?
Say yes or no ?
Me:yes
and they were sure it wont reach me
Divya:Now you need the same order which is cancelled .
On the same price
Me:yes
Divya:and the same cashback .
Me:yes
Divya:I do not want to fake promise like other agents and if possible I will surely help you with the order at low price and the same cashback .
Me:see u already have taken hell lot of time and none helped till now and i expect the same nut this time i m recording all chat
Divya:The order is available on the same price .
Me:the exchange value its less now
Divya:Yes .
I am sorry for the inconvenience caused I kindly apologies from my end.
Me:and u guys tell me i will get cash back if i order from same card
Divya:I am sorry I made you to wait for longtime.
Me:but how to trust u
Divya:Could you do me a favor ?
Will you allow me a moment to speak on the issue .
Me:speak to whom?me?
Divya:Yes Pallavi .
Me:r u calling?
Divya:I will raise a complaint on the previous agent that they have promised you to get the same cashback .
Same order.
And they have forced to cancel the order .
Me:but dat wont resolve my problem
Divya:For all the fake promised which they made .
Me:thats good
but my order?
Divya:As the order is cancelled now I will be unable to help you with the same order .
and the order is already cancelled as lost in transit .
Me:they were so many...one wanted me to order again from another account.one wan ted me to order from citi...latest one after cancelling said i can see previous conversation as promised u will get cash back if u order from same card
citi credit card i meant
i mean all were changeing statements
now u say its all fake
Divya:And the order which is cancelled is unable to get .
Me:yes but what about my promise to reorder and get at same price
resolve
Divya:The order is already cancelled .
And I wanted help you with the same cancelled order.
ANd the order is cancelled as lost in transit .
And the order price is same .
And you wanted the same exchange value which you had before .
We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.
As an online shopper myself, I can certainly understand your situation and I am really sorry that we had to cause you such an inconvenience, You can take my words that it was never our intention to let you down.
Here at Amazon, we strive everyday to ensure one thing only and that is Customer Satisfaction and yet sometimes owing to our mistakes we had to let you down, I'm really very sorry for that, Please allow us another opportunity and I assure you we will do everything possible to rectify the mistakes that we have done
I truly understand your concern need not worry I will help you to resolve the issue please be rest assured.
Need not worry please be rest assured I will do the needful for you.
I request you to forgive us this time this will be not repeated in future I assure this is not my fake promise.
Me:solution?
Divya:I am sorry Pallavi in this case you can place for new order and I do not want to fake promise like else agents please understand and please do not mistake me in this case and I will apologies in behalf of else agents .
Me:u mean no cash back and no same value of exchange
as promissed by dozens of amazons
y did u use my money for so many days then