I purchased an extended warranty on my vehicle from American Auto Shield several years ago. This week my vehicle required repair. My mechanic submitted a claim to American Auto Shield and the claim was accepted. This morning I received a call from my mechanic stating that the replacement parts (fuel pump) sent by American Auto Shield were used. My mechanic advised me that installing a used fuel pump is not recommend practice and suggested I contact the warranty company for an explanation. When I called American Auto Shield I was told that nothing could be done and that if I wanted to return the used part I would be charged for the cost of the call tag sent to pick it up from my mechanic ($88.00). I have called two other mechanics and they have confirmed that not only is using a used fuel pump not recommended but it is potentially dangerous. American Auto Shield is only willing to pay $300.00 for a repair that is going to cost me $742.55. When I called I asked to speak with a Manager but was told no. Do not buy from American Auto Shield - not only do they misrepresent themselves but they could cause you to be in danger by sending used parts to your mechanic. I have filed a complaint with the Nevada Division of Insurance and hope they will stop this company from taking advantage of other consumers.

same situation. I have had an alternator go out and after running through the loops with AAS they didnt cover it. I called three other extended warranty companies that all said they would have covered the alternator at the same conditions applying. I am switching warranty companies as 185/mth for over a year and nothing in return=bull****. For a CFO to act like he know go find some other way to use your time and pretend that you actually serve people in some way shape or form.