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American Eagle Outfitters

United States,
New Jersey

Consumer complaints and reviews about American Eagle Outfitters

Mspatty1962 Send email
 
Aug 24, 2015

Never received merchandise

I purchased gift cards from a local supermarket for my daughter to purchases school clothes. I purchased the gift cards on 7-22-15 and my daughter placed an order on that same day. My daughter received a confirmation and it stated the merchandise was shipped. We never received the merchandise and called customer service and the corporate office. Today is August 24, no merchandise, no refund yet!! I called today and was told by the corporate office a refund would be mailed out and would take 3-7 business days. THIS COMPANY HAS BAD REVIEWS AND WOULD TELL EVERYONE, DO NOT ORDER FROM THEM!!!!
User76060 Send email
 
Mar 31, 2012

Very poor and inappropriate service

I had ordered two pairs of jeans off American Eagle's website about a week ago. I received the jeans and realized that they were too big for me. Friday, March 6th I went to the American Eagle in the Bridgewater mall to return the jeans and look for a smaller size. After I returned the jeans, my friend and I began to look at some other jeans. My friend noticed that a woman walked up to one of the associates and started laughing while she looked at the size of the jeans that I returned as the associate was folding them to put them away. Right then, all the other associates started laughing and my friend told me to turn around and I saw the few women stare at the pants size and laugh again. I gave them a look and walked out. I did not say anything because I mostly was shocked. I was going to ask to see a manager but I was afraid that all 3 women would go against me and possibly the manager could have been one of the women who were laughing. I have never experianced service such as this at a store before. It was extremely uncalled for and I am going to call the store itself to talk to the manager. I will never go to American Eagle again, and I will definitely tell my friends not to go to the one in Bridgewater again because you will only feel incredibly degraded there like I was.
User925814 Send email
 
Mar 31, 2012

Very poor and inappropriate service

The $10 off all jeans sale is not a scam, the company requests that the employees mark the price that they will be after the $10 off on the outside of the shelf. So for you to say you were scammed is going too far, if AE was to not put those signs up with the sale price people would still complain about them being too expensive or would say that its confusing for the store to have the full price up. Either way nobody wins, but to not shop at AE ever again just because you read something and misinterpreted it is pretty naive. AE is great quality clothing compared to hollister/abercrombie and a great value in comparison as well. Don't be hard headed

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