Submit a Complaint

American Express

United States,
Ohio

Consumer complaints and reviews about American Express

docgsc Send email
 
Mar 13, 2015

Removed my Reward Points

I have been a member of American Express since 1981. I fell into some financial difficulty, and did not realize I was in danger of my Platinum Card being cancelled. It was cancelled in January of this year because of an inter collection process. I paid the balance in full, at one point totalling over 60,000.00. I paid all service fees and all interest charges without question, because I knew it was my fault for paying the bill late. But I did pay it all.
I called to see about my rewards points that had not been used to pay my bill. They totalled 171,000 points and had a value in gift cards of around 2,700.00 to 3,500.00 dollars. I called in February and was told I could redeem them but I had to know what I wanted exactly. I said I would call back when I looked at the gift cards.
I called today, March 13th and was told the points were gone. They were simply swiped off of my account after so many days of the card being cancelled. I told them I did not feel this was fail, since I had paid the bill in full including all interest and service charges.
The supervisor in the rewards section said there was nothing she could do. I feel these were stolen, since I earned them by paying my bill in full. Is there any recourse?

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username