hmmm something doesn't seem right with your story, i am familiar with american express and you have to have been way behind in order to have them even offer a settlement of a account balance. A odd late payment or even a missed payment they wouldn't do that. Only thing i can think of maybe some sort of debt reduction service making a proposal... i am just taking a wild guess no insuitations intended

i have had no problems with american express in the 11 years i have dealt with them

I was an American Express Platinum member for almost 10 years and had never missed a payment, was never late processing a payment, and always paid the balance in full.. One day while shopping at the Pavilions the cashier said my card had been declined for a purchase of $34.. I thought it was a mistake and paid for the groceries by cash. . I went home and got online to check on my account and there was a message from American Express stating my account was closed. I checked to see if the last payment had cleared in a timely manner and it did so I didn't understand why American Express had shut my account down. I went online to google.com to see if the same thing had happened to other American Express customers and there were enormous complaints regarding account shut downs. A few weeks later I got a final statement from American Express in the amount of $800.. I was so angry about the account closure and I did not make the last payment. Anyway after not making payments I got a settlement letter for a past due balance of $1, 199.03 including interest with a 50% balance forgiveness of $599.51 from American Express that said "We understand that you may be having difficulties paying the past due balance on your American Express account, and we'd like to work with you to come to a solution. if you pay just 50% of your past due balance, we'll waive the reminding $599.51 of your balance". In order to participate in this unique offer, please call American Express at 877-486-4966 by 02/29/12. Call us at 877-486-4966 before returning this payment coupon with payment. Call us and then you can make payments online at americanexpress.com/waytopay Well, of course I called them today since today is the last day of this offer and I spoke to a gentleman named John. I told him I was calling to accept their offer and would like to make payments. He said it was a one time offer and I had to make the balance in full. I told him the letter stated I could make payments online and through the mail. He said "No, you can not make payments through the mail or online and if I did not provide a routing number and a bank account number immediately before they closed their office this evening my case was going somewhere else because today was the last day to respond and I could make some sort of payment arrangements with the other company my account was being transferred to." I told him that was impossible because I was at work and did not have checking account information handy and that it wasn't fair because I called on time according to their letter's instructions and why couldn't I make payments????!!!. . Well, my coworker heard what was going on and offered to make the payment using her checking account but he said I couldn't do that. . He was not nice and very rude and said since I could not provide my OWN checking account info I was out of luck.. I said this letter said I could make payments online or through the mail and that I was accepting the settlement offer before the offer had expired and he stressed once again it was too late unless he had my checking account info and he hung up on me. I don't think it is fair when you called American Express before their deadline and their letter says you can make online payments or send payments by mail and you are told by their customer support rep whose name is "John" that you can't make payments online or through the mail and you had to pay the settlement balance in full over the telephone before the office closed this evening which is impossible because I'm at work; and of course according to their letter I could mail payments or make payments online which I now clearly see is a bold face LIE . I am again being screwed over by American Express first for being an excellent card holder and second by trying to fulfilled the settlement offer. Why did they send this letter if they had no intentions on settling the debt.? It doesn't make sense.. They do not keep their word nor are they willing to work with you to come up with an amicable solution. They should not lie about making payments online or through the mail. Their letter should state clearly the settlement balance is due in full with your checking account information by the deadline stated on their letter and there aren't any payments allowed through the mail or online.. That's what the letter should have stated.. Not this BS by phone with their customer service rep... American Express should not mislead customers with false promises they know damn well they have no intentions on keeping. Sincerely SL-Jacobucci

You should have paid them the 800 you owed in the first place, deadbeat.

Name calling is a bannable offense. I have the power to have you removed.